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5 star

Hilton Dusseldorf
4.2/566 Reviews

Hilton Dusseldorf

Dusseldorf|1.71km from Kunstmuseum Duesseldorf im Ehrenhof
First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

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Business travel

Leonardo Boutique Hotel Duesseldorf
3.9/578 Reviews

Leonardo Boutique Hotel Duesseldorf

Dusseldorf|1.88km from Kunstmuseum Duesseldorf im Ehrenhof
The bed was comfortable and the breakfast was adequate. The staff were polite and accommodating as we did arrive earlier and managed to get a room and we were also very kindly and free of charge granted a later check out. The location is certainly central and there is easy access to public transport. However, this is not a boutique hotel, at least in the rooms themselves. While the communal areas looked nicely decorated and stylish, our room did not in the slightest meet the same standard. We stayed in room 336 and allow me to itemise a few maintenance items that need attending to: reading light not working as was damaged; side lamp only had the one bulb, tiles in bathroom about to come loose and clearly a lovely water stain by the air con vent. None of these impeded a comfortable sleep or an adequate stay, however they did make the room look tired and not worth its value. Ah and when got a call to the room we were unable to take said call as the phone cord came loose. We attempted to put it back but still the phone would not work. We were prepared for the room being small and it certainly was small and did the job, Lastly, If parking on site do be prepared for tight corners and bends. Anything larger than a Mini does require some manoeuvring and care, you may well come out of the parking with scratches on your side, as you will notice by the many scratches left by previous drivers on the walls.

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Breakfast

Meliá Düsseldorf
4.1/570 Reviews

Meliá Düsseldorf

Dusseldorf|0.53km from Kunstmuseum Duesseldorf im Ehrenhof
Overall, the hotel is a decent business hotel with modern rooms, a good breakfast at a nice location in Düsseldorf. You can hear the noises of a major thoroughfare and the heavy trams which use this thoroughfare in the rooms towards the back of building . So, if you are noise sensitive like me, the rooms in the direction of the park should be your preferred choice as they are perfectly quiet. The reason for the low evaluation is the following incident: when I arrived at the hotel in the evening after a long day and a business dinner, I had to find out that my room had already been prepared for the next guest. None of my personal belongings were left in the hotel room! As the reception had correctly confirmed my departure date during check in, there must have been obviously a miscommunication within the hotel about my departure date. I can accept that such miscommunication within a hotel can happen. However, what I cannot accept is the fact that my personal belongings could actually not be found any more in the hotel on that evening after I did inform the reception about my problem. I was provided that night with a toothbrush, a shaving kit and some other bathroom utensils. In the next morning, my belongings still had not surfaced so that I had to go to my business meeting with the same clothes that I had worn the day before. Right before my meeting started at 9:00 in the morning, I received a phone call from the hotel that my personal belongings had been found and were ready to be picked up at the hotel, 15km away from where I was at that point. After an intervention of the corporate travel manager, the belongings were carried to my meeting location by taxi and arrived before noon that day. On the positive side, the reception staff was very friendly and I was actually offered a monetary compensation for the lost clothes (something I declined, as I was certain that the belongings would surface at some point again; as I had to leave for my business meeting at that point in the morning, there would have been no time to buy new clothes. And buying clothes at 08:00 in the morning in Dusseldorf is a difficult undertaking anyhow). However, being “nice” only goes so far for a business hotel. For me, it is plainly unbelievable that the personal belongings of a hotel guest can just be removed from the hotel room and disappear for some time. I have now waited ten days for an official response from the Melia management, but as this response has not been forthcoming, I feel I would like to share this experience. May be there will be a reaction based on this post. If there will be, please do not tell me that you are ”committed to meet and exceed the expectations” of your guests. At least in my case, these expectations were not met.

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Top rated hotels in Dusseldorf

Searching for hotels near Kunstmuseum Duesseldorf im Ehrenhof? Compare room rates and reviews to find your ideal stay.
Altstadt Hotel Rheinblick
3.7/512 Reviews
Very good, the location is near the commercial street, and it is quite close to the subway station. The young lady at the front desk was very good and I stayed in advance. The room has a separate shower but the toilet is outside, but it is also very convenient. There are not many breakfast styles but there is no problem with eating. For 200 single rooms, what bicycles ~
Hotel Indigo Dusseldorf - Victoriaplatz
4.3/552 Reviews
Stayed here for one night arrived from Australia, the room was very nice clean beautiful, large bed etc. How ever there was no coffee, not tea no water in mini bar you have to collect. Room service was very slow and not available. The room is great, there’s a little Greek Resturant across the road you should check it out and support this delicious business! Location isn’t the busiest not alot or Resturants and cafes etc only a small handful. There was a burger left in my cupboard lol. It’s a little noisy too the windows aren’t sound proof especially when you have the city view, also there is no insulation on the floors so you will hear other peoples door steps, doors slamming etc . Otherwise I’m conclusion it’s a very large room great size, very large shower clean etc. staff were great on arrival thank you. There was a time I wanted Rome room service it’s NOT available during the middle of the night if you require anything I wouldn’t stay here again but that’s my choice I suppose and my option thanks now off to Paris
Das Carls Hotel
4.1/559 Reviews
Very satisfied, good service
The Wellem Dusseldorf, Part of Hyatt
4.4/565 Reviews
Very nice hotel right in the center of Dusseldorf. Staff is very friendly and rooms were large and clean. We traveled with our 3 year old and there was plenty of room for him to play. We had breakfast at the hotel, which was the usual European style breakfast buffet with yummy food The hotel has dedicated indoor parking, which is very helpful in such a busy city. This is one of the nicest hotels I have stayed in and I would definitely stay here again in the future. In terms of local activities, it was easy to reach the waterfront, old center, shops and the park from the hotel. We were also able to visit all chrismas markets easily by foot from the hotel.
Hotel National Dusseldorf (Superior)
4.3/511 Reviews
At the end of a bike tour through NRW, we are happy to land in this bed & bike-certified city hotel. A great, modern room with balcony (yes, the street is live in summer evenings), safe setting for bikes, many options in the footing environment for good dinner. And also a good public transport connection to the city centre. And then next morning this hamper breakfast buffet, fresh and kept with great care continuously attractive. This house can only be recommended.
Steigenberger Icon Parkhotel
4.3/554 Reviews
The hotel is located on the banks of the Rhine, with a clear view of the lake and a variety of birds and exteriors that make up a unique natural landscape. The hotel has convenient parking in front of the hotel, the store management is very good, the waiter is very polite, the breakfast is also good 👌

Frequently Asked Questions

Dusseldorf Travel Guide

New and popular hotels in Dusseldorf recommended by Trip.com. If you want to stay at the best hotel in Dusseldorf, Trip.com is here to help! You can stay 3-5 days at hotels in Dusseldorf without running out of things to do. While traveling to Germany, Dusseldorf is one of the most popular destinations.

Every day, travelers worldwide arrive at Düsseldorf International Airport to start their vacations and business trips in Dusseldorf. Besides flying, taking a train to Dusseldorf Main Stn Railway Station is one of the other major methods of transportation.

Trip.com offers discounts of up to 20% on 295 boutique hotels in Dusseldorf. Dusseldorf has many well-known chain hotels which are suitable for both business trips and vacations. In Dusseldorf, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Hotels under the Novotel brand are a good choice. A popular hotel in Dusseldorf, Mercure Hotel Düsseldorf City Center is also one of the highest rated. If you're still unsure, Trip.com recommends Ibis Hotel Düsseldorf Hauptbahnhof.

There are quite a few famous attractions in downtown Dusseldorf, such as St. Lambertuskirche. If you want to spend a fun vacation with your family, locals recommend visiting Griechisch-Orthodoxe Kirche Heiliger Andreas, Unterbacher See, Benrath Palace. The most famous attractions locally are Rheinuferpromenade, Messe Düsseldorf, King's Avenue. With a developed commercial area, visitors can head to Douglas, Block House Burgplatz, METRO for a great shopping experience.

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