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"Mooi hotel en goede ligging. Alleen geen airco en basic ontbijt."

"Our family of four stayed in two rooms for two nights. The rooms of our two parents-in-laws were clean and comfortable, but there were dozens of only moving insects and children on the wall of the bed in Room 103 of our two daughters. After complaining, it was New Year’s Eve. At night, the entire hotel room was full and the room could not be changed. The staff was very good. After informing the manager, there were only two plans. The first was to change the hotel, but it was almost 10 o’clock at that time. This plan was not feasible. In addition, the plan could only be changed tomorrow. So at that time, I had to go to bed after changing the sheets and quilts. The next day, my daughter reacted again. It was less than before, but there were still a few bugs, and the sleep was very poor. Before leaving the house early the next morning, the staff had changed a new room for the two women, and the new room was clean and hygienic. We are traveling by car, and the hotel parking lot is free and very convenient. For breakfast, don't have expectations. It is worthy of praise, because the staff is very friendly."

"Paul und Joyce sind sehr herzliche Gastgeber. Wir wurden gut empfangen und es gab alles was wir brauchten. Kaffee, Gebäck, Schoggi... Die Zimmer sind gut, die Betten bequem. Wir fühlten uns fast wie Zuhause. Kommen gerne wieder"

"Nice cosy hotel with good breakfast. Staff was friendly during our stay"

"One of the cheapest hostel options in Luzern, yet also the best. Beautiful common area aside, the bed capsule is one of the comfiest of my 46-day Europe trip. Free huge luggage storage. And the shower facilities are as well-equipped/designed as many Japanese hostel. Location-wise, it’s 1min walk away from bus stop (and few minutes from an awesome glacial museum), super convenient. The only weird thing was the electronic luggage storage failed on me two times, like I couldn’t open it after closing it with the electronic key. One of the times happened past midnight (receptionist had left), leaving me with no toothbrush/facial care to use before sleeping. Not sure what went wrong. But overall I totally enjoyed my stay here. An accommodation option I’d prioritize next time I’m back to Luzern."

"Service: Super good. Since it is a long way down the stairs, there is a bell to inform customers to ring the bell and the hotel staff will help carry the luggage and send customers to the room to guide them to check in! Environment: Overlooking the view of Lake Lucerne Facilities: The bed and pillows in the room are very comfortable and soft"

"Added 23 euros at the counter to upgrade to a room with a balcony facing the river. Bed: The bedding is clean and hygienic, and the white quilt cover has a bumpy feel. It looks very pleasant to cover and is very comfortable. The mattress is firm and supportive, which is our favorite type; Bathroom: relatively large, with wet and dry separation in the shower, and the toilet is clean; Balcony: Go back to the room at night and sit on the balcony for a while, very comfortable and relaxing; Front desk: The service staff is friendly and able to coordinate according to some of our requirements; Overall very satisfied!"

"Have a parking space, very suitable for self-driving friends"

"I stayed one night at Capsule Hotel - Lucerne Old Town and had such a comfortable experience. The check-in process was super simple and smooth. I had some trouble opening my locker (twice, actually!), but each time the staff was incredibly kind and patiently helped me without hesitation — their warm attitude really stood out. My capsule was near the main door to the room, so I thought it might be noisy. But even when I was awake, I only noticed the sound of someone entering faintly, and I couldn’t hear anything while I was asleep. The capsules were impressively sound-insulated and felt very private and peaceful — which I know is something many capsule hotel guests care about. The shared kitchen was also easy to use, with a microwave, dishes, pepper, and other basics available — a nice bonus for a short stay. One small note: the power outlet inside the capsule is a Type C only, so be sure to bring the right adapter if you need one. The space was clean, modern, and felt very safe. I would absolutely stay again if I return to Lucerne. Thank you for a wonderful stay!"

"A strange thing happened in the early morning. Around 5:40, when we were still sleeping, the doorbell suddenly rang, waking us up. How could someone ring the doorbell so early in the morning? The bell rang for a while and then stopped. Just as we were about to fall asleep, the doorbell rang again. It lasted for a while and then stopped. This time we were completely woken up and felt a little panicked. After all, we were abroad. When the doorbell rang for the third time, we went to the door to see what was going on. As soon as we walked to the door, we heard the sound of someone rushing downstairs in the corridor. Looking out through the peephole, the lights in the corridor were still on and no one was there. There couldn't be a thief. We suddenly lost all sleep and immediately contacted the landlord on WHATSAPP. There was no reply, so we contacted Ctrip customer service. It was not until 19:57 local time that Ctrip customer service contacted the landlord and told us that the hotel's reply was that because the apartment is located in a public area, it cannot control who rings the doorbell. The doorbell was indeed installed in the hallway. The name of the apartment was clearly written on the bottom of the doorbell. There should be no possibility of pressing the wrong button. Moreover, the doorbell should be set up with a doorbell shut-off function like a hotel, otherwise it will seriously affect the normal rest of the guests and make people doubt the safety. What is worthy of praise is Ctrip's customer service, quick follow-up and responsible attitude. The apartment is about 15 minutes' walk from the train station and about 5 minutes from the old town. The apartment is located next to a small street, and there are no people on the street at night. There is a double bed and a sofa in the apartment. The double bed is not big, and there is something wrong with the spring. It creaks when it moves. The kitchen has an oven, refrigerator, and induction cooker. The hand-held shower head and rod are broken, so it can only be held by hand, which is very inconvenient."