We really try to make the best of every experience and don't like to complain but there were a few issues we can't deny or ignore. Our sleep quality was poor every night. From the sounds of pokies machines, loud visitors in the smoking area beneath our window until late hours (even on weekdays), hearing other guests through the walls (coughing, sneezing, talking, children, stomping/banging, the constant hun of someone's air con or something, even using the toilet). The bed was much too soft for our liking (although some guests may like it as it was) we had terrible back aches and still do even having returned home. The grey fluffy blanket provided had a large stain which appeared to have been wet, then dried hard. One of the pillows had a terrible smell - we thought it was the pillow case but after removing it, found the pillow had a large yellow stain beneath - the source of the smell. No microwave; one would have been very helpful. Pleased to have a kettle, fridge and iron with board though. The room itself looked pleasant and was very clean, including the bathroom and fridge. Huge shower head which was a bonus. Unable to open the room window so felt a bit smothered sometimes, some fresh air would be nice. Appreciated the free drink voucher and 20% discount on meals in the bistro. The bar/reception/waitress staff were fantastic, very friendly, eager to help and professional. Unfortunately, mostly due to our very poor sleep, we can't justify the price & won't be returning or recommending staying here. Thank you to the staff for their efforts though, it did go a long way and was the most appreciated point of our stay.
Very Good
25 Reviews