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"The Hotel reached the expectations it had, as I already knew the development and maintain the quality of service and facilities. Regarding the price, the value presented by Trip was extremely competitive in relation to the other agencies for the same service conditions, and even in relation to the price that would be charged by the Hotel itself in a direct booking (which I cannot understand...). The breakfast provided was of excellent quality and quantity. The service was excellent, with all employees in service at the hotel in these 2 days of friendliness and efficiency far above average. However, I was a little disappointed that the Trip agency had not yet sent me an Invoice for the amount paid. The only certainty that I have that the payment was made, was given to me by the Hotel receptionist who told me that the rooms were paid for, but that he could not issue me an Invoice as the payment had been made to the Agency - which is natural !). In this situation, the lack of an Invoice was very unpleasant because I booked and paid for 3 rooms (for us and 2 other couples friends) and until now I don't have any proof of payment to ”do the math” with them."

"Hotel facilities are good, the food is quite satisfactory, the service is average, the staff is generally cold, and overall the price is relatively high."

"Bom, sobre a qualidade de serviço estava otima😊 em geral foi um boa experiência ☺️o pequeno almoço abundante o pessoal super simpático. Recomendo👍"

"The hotel is located in the heart of the city centre, in the heart of the city centre. The coffee is very bad, unforgiving in Portugal and in a establishment of this level."

"Hotel muito agradável, localização muito boa, pequeno almoço muito bom, quartos muito bons. Nota de zero a dez = 8,5 . Um unico pequeno senão como o edifício é recuperado ouve-se o cliente do piso de cima a andar. Espetacular a sala de leitura. Tirando isso o hotel é muito bom."

"We stayed 3 nights at this hotel and enjoyed our stay very much. The people at the reception were very nice and our room was clean and comfortable and had a view of the park. The hotel bar was really nice too, I had the best Irish Coffee! We didn't eat in the restaurant for dinner but we had our breakfast there every morning, they had a very nice selection of items. The hotel is in a great location in the city and Viseu is also a very nice city."

"Tive uma estadia muito agradável,a localização excelente."

"We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating. Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch. However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards. At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks. At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife… Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise. Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel. There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this. The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat. Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing."