Guest User
January 31, 2023
Beautiful hotel, Amazing beach club, Friendly people, Food at the beachclub is so-so, Food at Il Parco is amazing highly recommended to go there! We really enjoyed our stay only when we checked in we found or room very dirty, I complained about that and they told me they would re clean the room, To be honest as a first time check in guest this is not how it should be, Especially after other guests have checked out there should be a proper cleaning. There were make-up stains on the doors and windows, Very dirty spots on the door of the toilet + gross brown spots on the toilet itself, Also the sink was filled with toothpaste spots. After complaining only the toilet got cleaned, All the other things mentioned were still dirty, I tried to speak with a manager just to explain the situation, We didn’t want a bigger room or anything ( rooms are very very small) but we just wanted a clean room where we felt comfortable, We didn’t have the comfortable clean feeling during the whole stay which was a pity, I really suggest them to have a good word with their cleaning team, Or have a new cleaning team, As this is just putting people off and that’s a pity for such an amazing and beautiful property, For the rest we really loved everything, Only to be honest cleanliness is a very important thing and it did ruin our stay a bit.