Guest User
January 27, 2024
This is a three-day and two-night trip, and it is a highly satisfying travel experience!
Let’s start with the stay. The day before check-in, the hotel’s manager Zhou called us very considerately to introduce the local weather, hotel service facilities, surrounding attractions, and added WeChat.
On the day of check-in, while I was still on the way, I received a warm reminder from Manager Zhou, telling me that the room was ready and that local special drinks were prepared for guests coming from afar. It felt very cordial!
Entering the hotel, the room layout is simple and fashionable, forming a sharp contrast with the ice and snow outside the balcony. You can feel the warm atmosphere everywhere. The commercial street downstairs has a wide variety of products with distinctive local characteristics. Prices vary from person to person, so I won’t comment too much.
The next day was the most dramatic day. After breakfast, I went out to play in the snow. Before going out, I habitually pressed the "Clean now" switch. When I came back in the evening, I found that the room had not been cleaned. For the first time It is incredible to encounter such a thing while staying in a hotel, and in such a high-end hotel. So I reported the situation to Manager Zhou. Manager Zhou first calmed my uneasiness, immediately sent someone over to understand the situation, and arranged for personnel to clean up immediately. This series of operations may seem simple, but in fact it fully demonstrates that in addition to having a professional sense of service, Manager Zhou also has high professional qualities and can arrange things in an orderly manner so that things can be resolved quickly.
The cause of the matter was the "Clean Now" button in the room. Here we also warmly remind everyone that if the room doorbell displays white light, it means normal cleaning; if it displays green light, it means cleaning immediately; if it displays red light, it means do not disturb! I hope it can be of help to the friends who come later!
The good times are always short, it's time to say goodbye. After sending it out, I found that the child's hat was missing. Later, the child recalled that he might have left it in the hotel lobby, so he contacted the omnipotent manager Zhou, and sure enough, he found it at the hotel front desk. Manager Zhou arranged the express delivery very considerately, which made me... Visitors from a foreign land feel the warmth of spring during these nine cold winters, and they deserve to feel at home. So I look forward to seeing you next time!
Original TextTranslation provided by Google