I booked this hotel twice by accident because the Trip.com key button did not work. They were very rude and condescending when explaining to me that I needed to go back to the third-party agent. The latter then told me to go back to the hotel and I just went from one side to the other. it was just an accident I don’t know why they were so insistent in not refunding me.
Old dated place. Tv not on wall bracket and just propped up on the dressing table. Bed very hard.
I wouldn't stay here again and wouldn't recommend it.
Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk).
Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April.
I don’t write reviews to be fair. But credit where it is due.
42 reviews
8.8/10
Price from
£58
per night
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Decent for a 2 star workers were no where to be seen though and tv were very small
35 reviews
5.9/10
Price from
£51
per night
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8.9/10
AAlessandraBest bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place
DDesmondStayed there several times, never been disappointed.
Good location for metrocentre/newcastle and beyond.
Friendly staff. Good facilities and breakfast.
Will obviously return.
GGuest UserExtremely busy hotel with coach loads of people arriving. These tend to be mini breaks for the elderly. Waiting to get served or order food at the bar on an evening is terrible due to the unmanageable influx of people.
Sat and eat my evening meal on a sofa as that was all that was available due to people sat at tables that weren’t even dining (these people were waiting to be called into a function room to eat their meal as a collective).
Parking is expensive, both in the council run car park and indeed the hotels one. This hotel is on the quayside but to be clear…….. the opposite side of the river to the busy quay. With this in mind I can’t quite understand the expensive parking and expensive food and drink prices.
The hotel rooms are really clean, very modern and extremely comfortable. The hotel itself is amazing, my only criticism was the hotel was seriously under staffed and bar food and drinks expensive for what they were.
GGuest UserNice hotel with parking (extra at £5 per day)
Rooms were cold so had to put heater on all night which wasn't a problem. Staff very friendly. We stayed on floor 6 top floor room 602 and would definitely consider staying again.
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What is the average cost of a hotel in Gateshead?
For hotels in Gateshead, the average price on weekdays is £133, the average price on weekends (Friday–Saturday) is £161.