Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 25, 2026
Mutongtadie
This hotel is right in the heart of the city and is celebrating its 100th anniversary this year. There's a 'Chinatown' street right next to it with all sorts of great Chinese food. The hotel itself is also really nice.
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Price per night from:£137
Posted on Sep 8, 2026|Family Studio
Guest User
Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply.
Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms.
Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am.
Overall, disappointed.
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Price per night from:£84
Posted on Aug 30, 2026|Down To Earth Room
MarmottoThe room was small for the price. The bathroom is a glass box inside the room, but the problem was there was no ventilation, and after a shower, steam would fill the room and linger. The location is excellent in the old town (on the perimeter), overlooking the main square and the theater. Tram, bus, and subway stops are just a few steps away. Excellent in this regard. The breakfast was monotonous (you'd notice after 3 nights), and the selection was questionable for 15 euros per person. I must mention the courtesy and kindness of the staff, from the reception to the bar and breakfast team.
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Price per night from:£72
Posted on Aug 22, 2025|Junior Suite
Jimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
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Price per night from:£80
Posted on May 6, 2026
Gabe goes globalBeautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense
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Price per night from:£115
Posted on Jun 22, 2025
Hosan
Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
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Price per night from:£80
Posted on May 1, 2026|Standard Room With Double Bed
Albert CKThe hotel room is very spacious with great comfort beds. The front desk staffs are very friendly and helpful. The hotel is in walking distance to many of the travelers spots, cafes and restaurants nearby, and also close to Abandon train station to other Spain cities.
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Price per night from:£96
Posted on Jul 11, 2019
shippmanThe location is very good, I feel that this is a veteran five-star hotel with a strong Basque style design. The suite I stayed in, the room was large, the view was good, and there was a garage in the ground. Maybe the room is not new enough, but it is well maintained. Next to the park, walk to the Basque Museum for 5 minutes and Guggenheim for 10 minutes. I recommend.
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Price per night from:£149
Posted on Aug 31, 2025
Guest User
Great location on the river & easy walking distance to everything in Bilbao. Old Town & Guggenheim just 10 minutes away. Staff were very helpful & understood English as my Spanish was not great. My room was spacious, coffee machine fabulous, very quiet & perfect for me. Recommend.
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Price per night from:£87
Posted on Jun 17, 2026
Laura Llamas LemiThis is a wonderful place: bright design and cleanliness. Strategically located very convenient: the bus station is right in the same building underground. There is the same subway. I lived on the 10th floor and the whole city was like on the hands! I definitely recommend!
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Price per night from:£88