Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 24, 2026
Guest UserI love this hotel for its proximity to the sulfur baths and thermal spa, where you can enjoy a full range of treatments, as well as for the delicious breakfasts (which, by the way, are good everywhere in Georgia) and comfortable beds. Narikala Fortress and the magnificent Botanical Garden are also very close by.
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Price per night from:£60
Posted on Oct 5, 2025
starshininnnng
No refunds allowed, everyone please read carefully. Even canceling three days in advance is not possible. Don't book if you have travel plans or are likely to change them. Ctrip intervened multiple times to communicate, but the hotel refused to provide a room. Ctrip unilaterally compensated me 200 yuan; it was a booking that cost over 600 yuan.
I don't recommend traveling here in the short term either. There are protests everywhere, and you might even get hit by tear gas. Safety first. There's also a recent mayoral change.
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Price per night from:£72
Posted on Aug 13, 2026|Standard King Room
Guest UserWe absolutely loved Novotel! The location is superb: a 10-minute walk to major attractions, and the metro is just 2 minutes away. Yet, the hotel itself is situated on quiet streets, with no tourist crowds or car horns – absolute silence (we have something to compare it to in Tbilisi).
The rooftop pool offers a stunning view and is open from 8:30 AM to 10:00 PM.
The breakfast is varied, with delicious coffee and a good selection of fruits.
The staff are very pleasant, polite, and helpful.
The cleaning is excellent – everything is very clean and tidy.
Next time we're in Tbilisi, we'll choose this hotel again.
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Price per night from:£82
Posted on Jan 16, 2026|Superior Room With 2 Single Beds
MOHAMMED ALJAAFARIWe had a wonderful stay at Mercure Tbilisi Philharmonic. The hotel’s location is excellent—right next to the Tbilisi Concert Hall and within easy reach of the city center, restaurants, and attractions. It’s both convenient and quiet.
The rooms are modern, spacious, and very clean, with comfortable beds and thoughtful amenities. Everything felt well-maintained and stylish, reflecting the Mercure brand quality.
The staff truly stood out: friendly, professional, and always ready to help with recommendations or requests. Check-in and check-out were smooth and efficient.
Breakfast was varied and fresh, offering both local and international options. The overall atmosphere of the hotel is calm and welcoming, making it ideal for both business and leisure stays.
I would definitely recommend Mercure Tbilisi Philharmonic and would happily stay here again.
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Price per night from:£60
Posted on Jul 4, 2026
WoyougexiaohuluThis hotel is located by the river and boasts a beautiful interior, excellent facilities, and stunning views. From the room windows, you can overlook most of the city. It's incredibly convenient to go downstairs for meals or to visit attractions. Transportation is also very accessible; a bus stop is just about a 5-minute walk away, where you can pay with a credit card to get to the airport – cheap and convenient.
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Price per night from:£68
Posted on Jun 30, 2026
Guest UserThe hotel is cozy with a beautiful interior. I arrived at 2:20 PM and had to wait 40 minutes to check in.
The rooms are clean with daily housekeeping. There was no shower gel, so after my journey, I had to call reception to get my basic amenities sorted. Later, I found out my neighbors had the same issue. They brought it up quickly.
What I didn't like was that I couldn't get a proper night's sleep for all three days! My room was on the second floor. I couldn't fall asleep properly because I could hear people talking outside and cars passing by. It was really annoying. There seems to be a serious problem with the soundproofing. When I moved to another hotel, this flaw became even more apparent by contrast! After all, if you wake up well-rested, you feel energized and can truly enjoy your vacation.
I really liked the restaurant. The food is excellent, and the waiters speak both Russian and English. The service and food are 10/10; you absolutely must try the Napoleon cake.
I also visited the gym. All the equipment is working. It's cozy and has a beautiful interior.
Overall, the main drawbacks are the noise and the room amenities.
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Price per night from:£55
Posted on Jul 20, 2026|Executive Twin, Larger Guest Room, Alternate: Sofa Bed
Guest UserAfter spending a few days exploring Tbilisi, I booked two nights at this hotel to relax before heading back home. I didn't really go out much, just stayed in the hotel's cafe, enjoying the beautiful view opposite. It was incredibly comfortable. The location is also excellent; it's about a 20-minute walk to the city center along the river, and a taxi back takes only a few minutes.
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Price per night from:£103
Posted on Apr 29, 2026
Guest User
There were both pros and cons to our stay.
Pros:
Beautiful interior
Clean and well-cleaned every day
All necessary amenities are provided: slippers, robes, shampoos, toothbrushes, etc.
Spacious room
Plenty of hangers and closets
Excellent pool, sauna, and gym with a wide selection of exercise machines and equipment
Air conditioning in the room
Cons:
Far from all the attractions, on a mountain
The view from the window was of a garbage dump
There's construction in front of the hotel, so there's no beautiful view anywhere
On the second day, there was no water in the room, and the staff told us to drink from the tap. But they corrected this the next day.
The phone in the room didn't work (the call button was for reception), so we had to go to reception with any questions.
Few of the staff speak Russian, and they apparently don't understand English well either, as they gave false information several times.
Overall, the hotel is ok if you have a car and if you rent it for the price I did (~$100 per night for a two-bedroom room).
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Price per night from:£58
Posted on Aug 1, 2026|Standard Room 2 Single Beds
Guest UserThe breakfasts were absolutely delicious, and the view was stunning.
Check-in was quick and efficient.
The location was very convenient, with both a metro station and a bus stop nearby.
The hotel was clean and beautifully maintained, and the housekeeper was a very kind and pleasant woman.
It was a pity that the ceiling LED lighting wasn’t working properly.
I was also disappointed that a party was held in the restaurant at night. We were even invited, but we were too tired to attend, and nighttime is usually meant for sleeping. Unfortunately, the party continued until around 4–5 a.m., making it impossible to get a good night’s sleep.
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Price per night from:£52
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night from:£41