Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 10, 2026
Xiaohanjiayou
The hotel's location is very convenient, right next to the Parliament building. It's up a small slope, so it's quiet. The room was spacious, and they provided water and basic toiletries. It was cleaned daily, and the front desk was always quick to address any issues. The breakfast selection wasn't huge, but it was sufficient. You could order omelets and coffee, and I always left feeling full. It was pretty good and exceeded my expectations!
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Price per night from:AU$116
Posted on Apr 28, 2026
EvgenyPetrov
Excellent hotel, stylish and new. The rooms are comfortable and spacious, with soft and cozy beds. Daily cleaning and complimentary bottled water are provided. The breakfast buffet is good. There's a self check-in and check-out kiosk. The bar staff are very helpful and will even provide ice upon request. A minor drawback is the lack of a mini-fridge and tea/coffee making facilities in the rooms, but these are small details. It's a bit far from the metro and the city center, but for the price, the location is excellent, with shops nearby.
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Price per night from:AU$73
Posted on Jun 9, 2025
Antenor X.
What an amazing hotel with the most perfect location. Clean and spacious room steps away from the old town. I could not have asked for anything better. I will definitely book again next time I am in Tbilisi.
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Price per night from:AU$111
Posted on Apr 23, 2026
Guest User
Stays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
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Price per night from:AU$84
Posted on Jan 16, 2026
MOHAMMED ALJAAFARIWe had a wonderful stay at Mercure Tbilisi Philharmonic. The hotel’s location is excellent—right next to the Tbilisi Concert Hall and within easy reach of the city center, restaurants, and attractions. It’s both convenient and quiet.
The rooms are modern, spacious, and very clean, with comfortable beds and thoughtful amenities. Everything felt well-maintained and stylish, reflecting the Mercure brand quality.
The staff truly stood out: friendly, professional, and always ready to help with recommendations or requests. Check-in and check-out were smooth and efficient.
Breakfast was varied and fresh, offering both local and international options. The overall atmosphere of the hotel is calm and welcoming, making it ideal for both business and leisure stays.
I would definitely recommend Mercure Tbilisi Philharmonic and would happily stay here again.
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Price per night from:AU$91
Posted on Feb 18, 2025
Anonymous User
Nice, clean, elegant and modern hotel
The restaurant has a variety of breakfast dishes
The bathroom has a bidet, which is a plus for Muslims for cleanliness
Next to the hotel is a 24-hour grocery store, a pharmacy and a specialty coffee shop
The reception is cooperative and speaks English
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Price per night from:AU$110
Posted on Apr 5, 2026
Guest User
The room was spacious and had a balcony, which was great for smoking without having to go downstairs. Parking was free and there were plenty of spots. The only downside was the breakfast, which was a bit bland and not very tasty. The hotel's location isn't in the old town, so it's ideal if you're driving. However, Tbilisi traffic is incredibly congested, and parking near the old streets is really expensive – it cost me about 70-80 RMB for an afternoon.
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Price per night from:AU$277
Posted on Sep 30, 2025
Guest User
Hotel itself was fine along with the breakfast. The spa was amazing, but I had 2 big problems with the hotel which is service and cleaning:
1. Cleaning: Rooms were not cleaned 3/12 days of the trip where we had to request multiple times those days to clean and sometimes it wasn't even cleaned properly as the room had multiple dead bugs on the floor, especially under the nightstands.
2. Service: The day I checked out my gold bracelet went missing after the cleaning that morning (my friend stayed an extra day). I dug through trash outside after a long battle for them to take me there. We searched the whole room, I spoke to cleaning and more. As I left (15) I spoke to front desk. On 16&17th I emailed. On 18&19th I called. On the 19th I was finally helped and told that he will finally ask around and email me back. It took 5 attempts for them to start bothering and it has ruined the experience for me.
If you go really take care of your belongings, but the location is great and so is the pool.
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Price per night from:AU$95
Posted on Mar 23, 2026
kamgpdj
The location is far from the center and you need to be careful as you can't go without using a taxi or bus. The equipment said toothbrush and bathrobe, but it wasn't in the room.
I didn't have a bathtub in my room, so I told the front desk to change to a room with a bathtub.
The luxury of the rooms and facilities is comparable to that of a 5-star hotel, but the service was the impression that it was a 4-star hotel.
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Price per night from:AU$99
Posted on Jun 29, 2026
Guest User
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Price per night from:AU$81