Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 23, 2026
Guest User
Stays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
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Price per night from:HK$452
Posted on Jul 21, 2026|Deluxe Room
Anonymous UserUpon check-in, there was an issue with the room payment – I had paid through Trip.com, but the hotel couldn't see the payment. Nevertheless, we provided a deposit while the situation was being clarified. Overnight, the Trip.com team resolved everything, and our money was returned! This was the only unpleasant thing that happened during our stay.
The hotel offered amazing and varied breakfasts, a really great outdoor pool and spa area, and a beautiful and cozy room! Many thanks for a wonderful stay! 👍🏻🫶🏻
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Price per night from:HK$1,084
Posted on May 13, 2026
Guest User
An exceptionally clean stay with unmatched, intuitive service!I spent a week at The Biltmore Hotel, and I can honestly say I have never been to a cleaner hotel. It doesn’t just look clean—it actually feels clean. As someone with severe skin sensitivities, it is rare for me to sleep through the night comfortably or use hotel towels without having skin issues, but everything here was immaculate and safe for my skin.The service is absolutely superb and intuitive. On my first day, I requested two extra bottles of water and extra towels (two large, two small). For the rest of my stay, the housekeeping team anticipated my needs and automatically left four bottles of water and four extra towels every single day. I loved that I didn't have to call and ask every time. The food at the hotel was also very nice.The only minor downside was that the room's water pressure was a bit weak. However, the incredible cleanliness and thoughtful service far outweighed this small issue. I highly recommend this hotel!
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Price per night from:HK$1,470
Posted on Jan 25, 2026
Guest User
Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects.
There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable.
My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone.
It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting.
The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests.
On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel.
The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.
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Price per night from:HK$868
Posted on Jun 10, 2024
Guest UserA beautiful hotel with fantastic facilities (particularly the sauna and swimming pool).
Staff were friendly and willing to help.
Breakfast was tasty and varied.
Overall a great stay, just a little further away from some of the main tourist attractions.
Just down the road is an excellent and affordable Turkish restaurant which I can recommend (Mangal Restaurant).
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Price per night from:HK$592
Posted on Feb 25, 2026|Junior Suite Room
Anonymous UserGreat stay overall. The room was clean and comfortable, and the receptionist on 21feb were polite and helpful. Others Staff service was acceptable, though not particularly attentive . I found the staff to be less friendly than expected. There was little interaction, and even basic greetings in the morning were missing, which made the atmosphere feel less welcoming.
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Price per night from:HK$1,006
Posted on Apr 14, 2026|Standard King Room Non smoking
Guest UserGood spacious rooms, a beautiful, modern hotel. Delicious and comprehensive breakfast, where they can prepare egg dishes to your preference. Courteous staff. They provided free parking right at the hotel entrance. Fast room service.
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Price per night from:HK$800
Posted on Apr 16, 2026|Standard Double City View
Guest UserThe room was spacious and very clean. Breakfast was delicious and great value for money. The front desk staff, Lizi, was incredibly cheerful, answered all questions promptly, and provided excellent, professional service. Definitely worth coming back to stay again.
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Price per night from:HK$610
Posted on Jan 5, 2026
Guest UserThe location is great, the lighting is great, the cleanliness is great, the room is spacious, the breakfast is varied, and it's very comfortable.
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Price per night from:HK$735
Posted on Jul 28, 2025
Путешественники
The best thing about this hotel is its location! Everything is around for the corner for the first time tourist. In the same time very quiet spot as it is off the main streets.
The triple room was very small for three people. The showroom even smaller than reasonable. The room had shabby walls and worn carpet. The is a string Need to update and refresh rooms for the price and star rating.
Breakfast was VERY basic and limited for 4*. Don’t expect much at all , if breakfast is imported from your pint of view.
The hotel is made up from two houses linked together. One has a lift, but other - does not! We are talking 4 floors with no lift. Be mindful When you book a room. May be worth to send a special request to allocate a room the the “lifted” part if you have mobility issues.
The beds are comfortable and big. The linen is fresh and crisp. Very clean.
Good luck and enjoy your trip!
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Price per night from:HK$448