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9.5/10
Amazing
HHanzDefStayed at Oakwood Batam for a short getaway and was pleasantly surprised by the overall experience. The room was spacious, clean, and comfortable, making it easy to relax after a day of exploring Batam. The bed was especially comfortable, and the room felt modern and well-maintained.
What stood out most was the service. The staff were warm, welcoming, and always greeted guests with a smile. The location was also convenient, with shopping malls and food options just a short ride away.
The breakfast spread was decent, and the facilities were well-kept. While no hotel is perfect, Oakwood delivered where it mattered most—comfort, cleanliness, and good service. I left feeling well-rested and would definitely consider staying here again on my next trip to Batam.
GGuest UserRequested for a higher floor away from the bar but got a room on the 6th floor, just right above the bar on the 3rd floor. Rooms are not sound proof so we could hear the bar playing music till midnight plus we can hear sounds from the other room when walking in the corridor. On our last day we decided to have the hotel breakfast and the live meat grilling station started producing a lot of smoke, making the entire hotel lobby choked up with smoke due to poor ventilation. Had to shift outdoors to continue our meal. Location is also far from most attractions but it was not much of a problem since grab rides are easily available an affordable.
MMimyoTravelsOverall, really really satisfied with this place! Booked this hotel with my family of 4. Firstly, the room we book is definitely big enough of all of us :) To be able to have dinner on a table, and having 2 toilets, is really great! SUPER big shoutout to the hotel breakfast - it is one of the best I've ever seen. Absolutely huge, and have probably everything you may expect of a southeast asian breakfast :) Regarding location, yes there are not a lot of things you can do within walking distance, but there is a small mini mart just 3 minutes walk away if you want to grab some snacks or drinks. They also provide shuttle bus service to some selected malls - which is great! We did use this service to Grand Batam Mall :) You will have to inform the concierge beforehand just so they can make sure the mini bus will have enough seats for everyone. However, a slight disappointment happened after - after we arrived at Grand Batam Mall, the driver asked if we would like a ride back later (which is so kind of him), I told him I'm not so sure yet - if I'll need one, I'll send a Whatsapp to their front desk. 30 minutes before I decided to book the mini bus back, I sent a Whatsapp which no one replied, so ended up booking a gojek back to the hotel 30 minutes later. Which makes me wonder if what was the point of the hotel having a Whatsapp haha! It would have been nice if someone replied, even if rejecting me for last minute booking, which I am totally fine with :)
Nonetheless, thats the only small point I think the hotel can improve on. The rest of the staff are SOOOO friendly!!! The facilities in the hotel (gym, pool, restaurants) are also clean, looks new, and high end as these are shared facilities with the neighbouring Wyndham Panbil (5 stars). I will 100% recommend everyone to come here, and I would love to return again some day ^^
GGuest UserValue for money stay. Daily necessities provided. Near eateries and shopping districts and ferry terminals. Daily breakfast buffets more on Chinese cuisines. Friendly and helpful staffs made the stay very pleasant. Will definitely book again when next trip to Batam.
GGuest UserEverything was great. Breakfast was reasonable with a good sized selection, it wasn't the best spread but it was sufficient for us. Though the furniture is dated, everything was clean and housekeeping did a good job everyday. Our only complaint is that the air conditioning was really cold in one of our rooms and there was no way of tweaking the temperature using the controls so we had to continually turn off the AC.
CChrichillI had a wonderful stay at the hotel with my husband and son, where I celebrated my birthday. The room was clean and comfortable, and all staff were courteous and attentive.
Special thanks to the General Manager, Mr. Bart, for being kind and approachable. It is no wonder the team is excellent under your leadership. Thank you as well for the complimentary drinks. I also commend Pritty for her excellent service at the restaurant. The food was very good, especially the carbonara.
I truly appreciate the thoughtful birthday greeting from Zamzam, Noven, Aura, and the rest of the team. Thank you to the front desk and all staff for the warm hospitality.
CChengzhen YuRecently stayed at Montigo with my family as it was my boy’s birthday celebration, and wanted to share our experience.
Upon check-in, there was some issue between their system and my booking through the app, which took more than 30 minutes to resolve. Luckily the place wasn’t crowded, and my kids didn’t get bored while waiting.
One thing I liked was the baggage delivery service from place to place. Requests can be made through WhatsApp and their response was pretty fast, which made things quite convenient.
Currently, one of the restaurants is under renovation, so we had lunch at Tiigo. Personally, I didn’t really enjoy the food, but I have to give credit to the view — that was easily a 10/10.
As for the room, we had some issues with the bathroom design/drainage. Water in the bathing area didn’t drain properly and would get trapped at one side of the bathroom. The bathtub water would also flow into the toilet area, making the whole floor wet, especially when my kids were playing in the bathtub.
It became quite slippery and my kids actually took turns falling in the bathroom, which was a little concerning from a safety perspective.
On the positive side, because it was my boy’s birthday celebration, they were very thoughtful and kind enough to prepare birthday decorations and a cake for him, which was a really nice touch and made the experience feel special.
Overall, despite a few areas that could be improved, especially the bathroom setup in our room, we still enjoyed the stay and appreciated their service. I would still come back again, but probably not choose the same room.
GGuest UserOverall, the hotel was pretty good. The service was quite welcoming, and the breakfast spread was incredibly rich and varied. The only downside was that the room facilities felt a bit outdated. However, the garden landscaping was impressive, and you could tell it must have been a fantastic hotel when it was first renovated.
AAnonymous UserGood location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
GGuest UserStaff is friendly and approachable. Room is clean and comfortable. Breakfast at the hotel is good and substantial. Hotel offers complimentary pickup transport to and fro Sekupang ferry terminal. Only found on my last day staying there that the hotel also offers transport to Grand Batam Mall.
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