Hot spring Hotels in Hakone

Spacious and clean room, with welcoming service! We drove to Hotel Indigo Hakone Gora by ourselves arriving rather late in the evening, but still we were warmly greeted by their staff, who followed us to the car park and helped us take our luggages. Check in was smooth and we were in our room in no time! We asked the staff if there was any restaurant nearby and they printed out pages of different selections around the area! Since it was getting late, we didn't bother to go out for dinner, so we gave the hotel's restaurant a try, which quality took us by surprise! Dinner was pretty close to a fine dining experience, with good quality food and fair price - highly recommend. Breakfast was at the same restaurant and buffet style! Yum! The room was clean and spacious, however, the onsen was semi open and we were a bit worried people outside may see us. There won't be people walking right outside, but still fairly close to the gas station/ convenience store across the street - may have to put in consideration on which room type you'd choose.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

Not the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.

Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices. It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

The location is not so far from Hakone-Yamamoto station, but if you bring huge luggage it may not convenient. We only brought our backpacks to Hakone. The room is huge, the design is Japanese traditional house/room. We booked a room with bed because we’re not very used to sleeping on floor. We didn’t get a room with river view but that’s alright. The bathroom is okay, they have a very complete bath-amenities and skincare ranges which is nice. We tried the private onsen, we paid about 3300 yen. But it’s worth the experience. The breakfast buffet is pretty nice with many various of foods. Overally it’s a pretty good accomodation in Hakone area.

Hotel experience was mixed. Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out. The in room lighting was dim n equipment facility visibly outdated. The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed. We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.

If you have extra money, this could be a nice way to indulge. However, a word of warning. If you're arriving at Odawara train station, there's no way to get to the hotel except by the hotel shuttle. Taxis won't take you. And the hotel shuttle won't take you unless you've placed your name on the reservation list ahead of time. Nobody warned me about this. I'd read online that a connecting train takes you near the hotel, but this isn't true either. I arrived during a snow/ice storm and waited over 3 hours before I could get a ride to the hotel. The shuttle driver wouldn't let me on. I called the hotel front desk 3 or 4 times, but they weren't very helpful. I suppose this is the language barrier. They meant well. But regardless, if a shuttle reservation is the only way to access a remote mountain top hotel, it's pretty important to make sure your guests understand this. Once I did arrive, I have to admit the room was beautiful. The buffet dinner was fantastic but not included in the price of the room - a little disappointing, since the room is already so expensive. Lots of extra costs, so be careful. I received a really great massage in my room. The onsen hot spring was very nice, and free (included in room charge). Breakfast the next morning was also included in room charge. The hotel bar was closed, though. There wasn't much opportunity to socialize or meet people. I did check out the lake the next morning, which was beautiful in the snowfall. I'm sharing photos of that. There wasn't time to check out much else because I had to get back on the shuttle bus at 10:30 to catch my next train. I suppose if there hadn't been an ice storm, I would have checked out more of the surrounding area and appreciated it.

Before I thought the hotel has been operated for so many years and the facilities may be old, I was totally wrong, the hotel room was newly refurbished and the room is clean. My family loved to stay there as the location is good and the staff are friendly and helpful. The services are good.