To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.5
Service8.9
Cleanliness8.7
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All reviews(170)
Positive reviews(157)
Reviews with photos/video(69)
Relaxing hot springs(68)
Large rooms(39)
Great value for money(20)
Tasty dinner(20)
Delicious buffet(14)
Easy to get around(10)
Friendly front desk staff(7)
Strange smell in room(6)
Negative reviews(13)
Anonymous User
Japanese Western Style Room (North Building) -Non Smoking
Stayed in Sep 2025
Couple
4 review
9.5/10
Amazing
Posted on Oct 24, 2025
It has a very large space for the room. Staff were efficient and friendly.
M416339****
Standard Western Style Room-Non Smoking
Stayed in Aug 2025
Family
25 review
9.5/10
Amazing
Posted on Sep 8, 2025
The room was quite spacious, listed at 32 square meters. It came fully furnished with a two-seater sofa, a table, a wardrobe, and more. While the decor isn't brand new, it's spotless and very well-maintained, which was perfectly acceptable. Transportation is convenient, with two bus stops, Xianlouqian and Taiyue, just a three-minute walk away. It's also conveniently located on the route to Taoyuantai, where you can catch the cable car.
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Guest User
Japanese Western Style Room (North Building) -Non Smoking
Stayed in Sep 2025
Family
7 review
7.0/10
Posted on Nov 17, 2025
The room size was very big. But it’s rather old; many cigarette butts on the balcony floor so we didn’t even want to step out. Each time someone flushed the toilet it gave out such loud noise, which sound like a jet engine. It really needed some upgrade.
The onsen was the highlight of the stay. Very nice and relaxing. Breakfast was decent with many choices. Location wise it is rather far from the Yumoto station.
火橙子
Standard Twin Room-Non-Smoking
Stayed in Jan 2025
Travelling with friends
1 review
8.0/10
Very Good
Posted on Feb 25, 2025
The hotel service was excellent. While the facilities were a bit dated, they were perfectly clean. The buffet offered a wide variety of food. Dinner included 90 minutes of free-flow drinks for just under HKD 100, which was excellent value. The hot spring water was the odorless type.
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Huangbenbendemama
Japanese Western Style Room (North Building) -Non Smoking
Stayed in Jan 2025
Family
24 review
7.7/10
Good
Posted on Mar 22, 2025
The buffet is definitely the biggest highlight here. The hot spring was decent, and didn't have any strong odor. The room, however, felt quite dated.
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Guest User
Standard Twin Room-Non-Smoking
Stayed in Sep 2025
Travelling with friends
15 review
7.0/10
Posted on Nov 11, 2025
The location is quite convenient, and the food is good compare the price.
Anonymous User
Standard Western Style Room-Non Smoking
Stayed in Jun 2025
Family
4 review
9.0/10
Great
Posted on Jul 8, 2025
Very good
Anonymous User
Standard Western Style Room-Non Smoking
Stayed in Nov 2024
Couple
1 review
8.0/10
Very Good
Posted on Feb 3, 2025
Nestled in the mountains of Hakone, it's a bit inconvenient to get to, but the onsen baths are fantastic and the food is excellent. Superb value for money, I would definitely stay here again.
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Guest User
Japanese Western Style Room (North Building) -Smoking
Stayed in Mar 2025
Solo traveller
15 review
8.5/10
Very Good
Posted on Apr 17, 2025
Rooms are large, hot spring is excellent but no English channels on the TV Many channels!!
Guest User
Standard Western Style Room-Non Smoking
Stayed in Jul 2024
Family
2 review
2.0/10
Posted on Sep 1, 2024
I recently stayed at this hotel and was extremely disappointed with the cleanliness. The room had noticeable stains on the carpet,curtains
and the upholstery, which made the space feel unkempt and uncomfortable. There were also pen marks on the walls and surfaces, suggesting that proper cleaning had not been carried out. Overall, the lack of attention to detail in maintaining cleanliness significantly impacted my experience. I would not recommend this hotel until they address these issues.so we are requesting for refunding the full amount
6/11
Ranjith03
Japanese Western Style Room (North Building) -Non Smoking
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 26, 2025
Rooms are big enough bonus id part of the room is japenese style. Great breakfast.
Guest User
Japanese Western Style Room (North Building) -Non Smoking
Stayed in May 2024
Family
9 review
9.0/10
Great
Posted on Jun 15, 2024
Locate near bus stop.
Easy to travel along Hakone area.
Definitely will stay again
Napim
Japanese Western Style Room (North Building) -Non Smoking
Stayed in Mar 2024
Family
7 review
9.5/10
Amazing
Posted on Apr 29, 2024
Beautiful hotel!!! And very helpful staff. I love all the facilities in this hotel. There have a big onsen. The location is near the Ropeway just 15 minute. But from train station is a bit far by bus. There also have a welcome drink and snack bar. The breakfast was incredible, too many choice and delicious!! Overall, me and my family had a good time and love this hotel!!
Michelle TKS
Standard Western Style Room-Non Smoking
Stayed in Apr 2024
Couple
3 review
10/10
Outstanding
Posted on May 28, 2024
I will stay again.
6/20
Guest User
Standard Western Style Room-Non Smoking
Stayed in Jun 2024
Couple
2 review
5.0/10
Posted on Jul 21, 2024
Don't be deceived. The hotel ONLY refurbished the lobby and 2/F restaurant, while the room remains 1980s furniture and smell. The receptionist 佐藤, when asked about the room, rudely responded that she has no idea. How disappointing! I checked in and couldnt wait to leave the room and returned to the room very late. The best thing for me was I only booked one night, and I couldn't wait to check out the next morning.
Please don't stay here. There are so many other options in the area.