Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics) Reviews
Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics)
No.57 Wenyi West Road, Xihu District, Hangzhou, Zhejiang, 310012, ChinaView Hotel Details
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Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics) Guest Reviews
4.7/5
Outstanding
429 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(429)
Positive reviews(410)
Reviews with photos/video(89)
Easy to get around(49)
Classy environment(40)
Friendly front desk staff(25)
Convenient parking(16)
Close to metro(12)
Delicious breakfast(11)
Perfect for business trips(9)
Would stay again(9)
Negative reviews(19)
Obed M
Cozy Queen Room
Stayed in Jul 2024
Solo travellers
10 review
2.5/5
Posted on Aug 26, 2024
Spent about a night, but there was an intense smell into that I couldn’t even enjoy my food. But’s well located though.
Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We regret that you have smelled something peculiar in your hotel room. Please understand that we take your feedback very seriously and have already begun to take steps to address this issue.We apologize again for any inconvenience you may have experienced during this trip and look forward to seeing you again.
Guest User
Business Suite
Stayed in Apr 2024
Couples
3 review
3.0/5
Posted on May 26, 2024
Breakfast is too simple and no coffee
Response from Property: Thank you very much for staying at this hotel, we have breakfast soy milk milk and coffee, maybe you didn't find it!Thank you very much for your review and we look forward to welcoming you back.
Gianna
Cozy Queen Room
Stayed in May 2024
Solo travellers
7 review
2.5/5
Posted on Jul 1, 2024
Staying in this place has been like a punishment.
There has been just 2 positive things: the location and the washing machine inside the room.
Apart than these 2 things, my experience has been terrible.
The bed is the worst one: the mattress was fake because inside the mattress cover there was just wood I think. I spent one week without sleeping properly because all my bones hurt. It was as hard as sleeping on the floor.
The room was different from online pictures and it was really really dark (even with lights turned on). I found it with the small window open and full of mosquitos.
Apart than towels and blankets (which were very clean), the room was dirty. I think that nobody has never cleaned the toilet tiles and there were also ***** hair on the wall I think. I spent the week being careful about not touching any wall.
I don't need to explain how was the inside of the cabinet.
Response from Property: Dear guest: Hello! I am very sad to see your comments. I don’t know what problems you encountered during your stay. You can point out any problems during your stay. We will listen carefully to the criticism and guidance of every customer, and constantly improve and strive to improve our service standards. The service butler of the little elephant is also available 24 hours a day. You can contact us at any time if you encounter any problems. The little elephant home was just renovated and upgraded at the end of last year, in order to provide a comfortable and comfortable living environment for all guests. I hope you can contact us after seeing the reply. We also want to find out what caused it, and give us a chance to apologize. I wish you a happy life!
adrianus ray
Superior 2-bed Room
Stayed in Apr 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Super comfy hotel & room. Clean & neat. Stayed here for 4 nights. Really liked the interior and the service, everything is perfect! There's many food stall next to the hotel.
Response from Property: 尊敬的賓客,很開心能夠讓您入住的滿意,“與君初相識,猶如故人歸”,用心服務每一位顧客,是我們酒店的宗旨,我們會不斷努力,不斷提升我們的服務,努力把我們的服務做到更好,祝您生活開心愉快!
Guest User
Cozy Queen Room
Stayed in Mar 2024
Solo travellers
8 review
4.2/5
Very Good
Posted on Apr 9, 2024
Very satisfied with my stay in this Hotel. Location was good and hotel was clean.
Response from Property: Dear guest, thank you for your love and recognition of the Chinese elephant. Hanxiang has been striving to create a five-star experience for travelers, hoping that we can add joy and emotion to your holiday. Looking forward to your next stay!
w
Stayed in Nov 2023
Solo travellers
39 review
5.0/5
Outstanding
Posted on Dec 29, 2023
I love the location near the canals. the room was clean and WiFi was good.
Response from Property: Thank you for your good comments, your recognition is our greatest honor! At the same time, it also gives us great power, let us continue to improve and innovate in the future service. I look forward to your visit again. Hanxiang will serve you wholeheartedly!
Ehdiie
Superior Queen Room
Stayed in Feb 2023
Solo travellers
9 review
4.7/5
Amazing
Posted on Mar 5, 2023
Location was good. Stuff very friendly. Room was clean. Only thing I didn’t fancy was the reusable slippers (although seemed like they were cleaned thoroughly tho). All in all nice place, will recommend.
Response from Property: Thank you for your recognition and love. We will report your comments to the relevant departments. You are welcome to visit next time.
Thendolina
Cozy Queen Room
Stayed in Dec 2022
Solo travellers
27 review
5.0/5
Outstanding
Posted on Feb 4, 2023
The staff and the service was great! The staff is really welcoming and always willing to help. The location is great, there’s few things to do nearby. I do recommend staying in this hotel.
Response from Property: I'm glad to get your approval and recommendation. I hope you can come back next time.
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The room facilities are generally good. You can dry clothes on the balcony on the 6th floor. The hotel is very safe. There is free parking in the courtyard. The staff are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy that you enjoyed your stay. "When we first met, it was like meeting an old friend again." Serving every customer with heart is the purpose of our hotel. We will continue to work hard to improve our services and strive to make them better. I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
I stayed in this hotel when I came to Hangzhou. It was a good experience. The room was clean and hygienic with complete facilities. The location is excellent and convenient for travel. There is a bus stop right outside and Metro Line 2 is not far away. There is a Songjiang Seal nearby, which has everything you need for eating, drinking and having fun. The front desk service was very warm and thoughtful, and the housekeeping staff cleaned the room spotlessly, making people feel at ease. There is a drying terrace on the sixth floor, which is good and worth recommending.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對小象的認可,酒店周邊還有許多特色小吃以及旅遊景點,距離都非常近呢,很高興漢象酒店能為您出行帶來美好的時光,您的讚美給予酒店很大的鼓勵,我們會繼續保持,為每一位客人提供賓至如歸的感受,熱切期待您的再次光臨體驗!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The room is spacious and bright, clean and tidy, the front desk service is warm, the environment is beautiful, and there is a snack bar next to it
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of Little Elephant. There are many special snacks and tourist attractions around the hotel, which are very close. I am glad that Hanxiang Hotel can bring you a wonderful time during your trip. Your praise gives the hotel great encouragement. We will continue to maintain and provide every guest with a home-like feeling. We look forward to your visit again!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Very satisfied with this hotel, the environment is clean and tidy. The location is convenient. There is a local restaurant on the second floor with delicious food. There are also many restaurants downstairs. There is a convenience store near the hotel. It is really convenient. I will definitely stay here when I return to Hangzhou. The transportation is also very convenient. There is a parking lot. It is also very convenient to the subway station. The travel is very good. The attitude of every waiter is very good!
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Thank you very much for choosing Hanxiang Hotel and giving us your affirmation. The hotel is near Exit B of Gucui Road Subway Station on Line 2. There is a bus stop in front of the hotel. There are Wumart Supermarket and Joy City Shopping Mall nearby. I hope Hanxiang will be the warmest and most unique one in your memory! Come back to Hanxiang often, and I wish you: well!
Guest User
Cozy Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The room I originally booked was very small, but the front desk upgraded it for free. Thank you very much~ The room was very clean, the soundproofing was good, and the takeaway was delivered by a machine, which was also very safe. I will book this hotel again next time I come
Original TextTranslated by Google
Response from Property: Hello, thank you very much for your five-star praise. Your praise will inspire us to keep moving forward and create unforgettable accommodation experiences for more guests. We look forward to meeting you again and wish you a pleasant journey and everything goes well! !
Guest User
Cozy Queen Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Recommended accommodation
The hotel has complete facilities, warm service, free parking, convenient transportation, the local specialty restaurant on the second floor tastes good, there are many snacks around, and it is clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your five-star praise. Your praise will inspire us to keep moving forward and create unforgettable accommodation experiences for more guests. We look forward to meeting you again and wish you a pleasant journey and everything goes well! !
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The stay experience at Hanxiang Book and Music Hotel is really unforgettable.
As soon as I entered the hotel lobby, I was attracted by the unique atmosphere. The books placed everywhere and the artistic decorations make people feel like they are in a palace of knowledge and a world of art. The soft music flowing in the lobby adds a sense of tranquility and comfort to the whole space.
The layout of the room is also very exquisite. The clean and tidy bed makes people sleep well all night, and the sound insulation effect of the room is also very good, ensuring a quiet rest environment. The decorative details in the room reflect the theme of music and books everywhere, from the art paintings on the wall to the small speakers in the corner, which makes people feel the hotel's care.
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to know from your message that you have such a good impression. I hope you can continue to pay attention to Hanxiang in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!