Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
With a stay at Hanoi Splendid Premium Hotel , you'll be centrally located in Hanoi, steps from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market. This luxury hotel is 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi and 0.6 mi (1 km) from Hanoi Opera House.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Solis Restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has 431 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Treat yourself to a stay in one of the 120 guestrooms, featuring private pools and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
TTrisM2025.05.05
My friends and I had a great time staying at this hotel.
Location- It was in an ideal spot in the Old Quarters, few minutes walk to Hoan Kiem Lake. Adding to that, there are currency exchange shops across from the hotel. There are also different spas and cafes.
Food- The food was very good. I did not have a bad meal. Every morning there was a different menu and there were alot of varieties.
Staff- Extremely helpful and courteous staff. Shout out to Jacky and another guy at the front desk (didn't get his name). Overall, very friendly staff.
Room- It was pretty nice, we took one with the balcony, the 'city view' could be questioned but apart from that, it was very clean and modern.
Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
A stay at Capella Hanoi places you in the heart of Hanoi, within a 15-minute walk of Hoan Kiem Lake and Ly Thai To Park. This 5-star hotel is 0.3 mi (0.6 km) from Hanoi Opera House and 1 mi (1.5 km) from O Quan Chuong Gate.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access and concierge services.
Satisfy your appetite for lunch or dinner at Backstage, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Limited parking is available onsite.
Make yourself at home in one of the 47 individually decorated guestrooms, featuring iPads and iPod docking stations. Your bed comes with down comforters and Egyptian cotton sheets. 65-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
NNagomi7772024.12.18
This time I stayed with my mother and sister. The hotel was great! Everything was beautiful and it felt like we were inside a museum. The afternoon tea was also delicious. Above all, the staff were all very kind and friendly. They provided excellent service and tried to meet our requests as much as possible.
Hotel staff member Sang carefully gave us recommendations for restaurants, and even booked a taxi for us. We were very comforted by his hospitality. We will definitely stay at Capella again when we travel to Hanoi. Thank you very much.
With a stay at Oakwood Residence Hanoi, you'll be centrally located in Hanoi, within a 10-minute drive of Hoan Kiem Lake and Syrena Shopping Center. This aparthotel is 3 mi (4.8 km) from O Quan Chuong Gate and 4 mi (6.5 km) from Hanoi Opera House.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and a reception hall.
Enjoy a meal at Treat or snacks in the aparthotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This aparthotel has 2 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 262 individually furnished guestrooms, featuring kitchens with refrigerators and ovens. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Wired and wireless Internet access is complimentary, while 43-inch Smart televisions with digital programming provide entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Ttravel1er2342025.04.23
The facilities were incredibly clean, and I even received a complimentary room upgrade, which was a nice surprise.
Breakfast was delicious with a wide variety of options, although it can get a bit crowded in the morning, so sometimes there’s a short wait.
The view of Hanoi from the pool was stunning, and both the sauna and jacuzzi were very relaxing.
The gym is open 24 hours, which was great as I could work out even in the early morning hours.
Great
343 reviews
9.3/10
Price from
£66
per night
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Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
In the heart of Hanoi, Mövenpick Hotel Hanoi is within a 5-minute drive of St. Joseph's Cathedral of Hanoi and Hanoi Opera House. This 5-star hotel is 0.9 mi (1.5 km) from Hoan Kiem Lake and 1.1 mi (1.7 km) from Ho Chi Minh Mausoleum.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite at Cabana, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 9 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 4 meeting rooms available for events. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2025.01.30
The staff are very helpful and polite. The room is big and clean.
Location is good in the sense that train coffee street, temple of literature, and old quarters are all within walking distance. Starbucks is next to the hotel, so it is very convenient when we want coffee.
Hotel near Dong Da District-Temple of Literature,Hanoi
With a stay at Pullman Hanoi Hotel in Hanoi (Dong Da), you'll be within a 5-minute drive of Hoan Kiem Lake and Van Phuc Diplomatic Corps. This 4.5-star hotel is 2.2 mi (3.5 km) from O Quan Chuong Gate and 2.2 mi (3.6 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, an outdoor pool, and a spa tub. This Mediterranean hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Cheminee, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Hanoi? This hotel has facilities measuring 6241 square feet (580 square meters), including a conference center. Free self parking is available onsite.
Make yourself at home in one of the 240 air-conditioned rooms featuring fireplaces. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2024.12.13
I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here.
First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her.
The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use.
In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me.
In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes.
It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!
Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
With a stay at La Sinfonia Citadel hotel and Spa, you'll be centrally located in Hanoi, a 8-minute walk from Hoa Lo Prison Museum and 11 minutes by foot from Temple of Literature. This spa hotel is 0.8 mi (1.3 km) from St. Joseph's Cathedral of Hanoi and 0.9 mi (1.4 km) from Vietnam Women's Museum.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and barbecue grills.
Satisfy your appetite for lunch or dinner at Chestnet Restaurant, a restaurant which specializes in Fusion cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
AAlvinOng2025.03.17
This hotel is very convenient in terms of getting food and to POI. Train street is just a stone throw away. Also the food street which is just next to Train street. The street in front of the hotel also have a few eating places. The reception is welcoming, welcome tea and snacks with cold towel. Also have complimentary cocktail at roof top bar. The room is clean, good air conditioning and strong water pressure. The breakfast place on level 8 is also good. Varieties is not as many as those in 5 stars hotel. But it has delicious pho and many others. The staff from lobby all the way to the rooftop are attentive and smiling. This hotel also provide locker service if you are taking the night train. Also provide free shower facilities for us before going to the train station. I will definitely come back to this hotel in future. Special mention to Viet Nguyen. He recommended us to a local cafe place, it served good coffee and good ground coffee powder to buy home. It’s cheaper than other streets and good quality robusta coffee.
Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
With a stay at Le Chanvre Hanoi Hotel & Spa, you'll be centrally located in Hanoi, within a 5-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This luxury hotel is 0.3 mi (0.4 km) from St. Joseph's Cathedral of Hanoi and 0.3 mi (0.4 km) from Thang Long Water Puppet Theatre.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
RRonW2025.05.06
One of the best hotels I have stayed in. Located in the heart of old quarter it’s very convenient to roam around the area.
The staff are extremely hospitable they even go beyond their ways to help service you. Specially the front desk, they are very warm and welcoming. The only draw back is that the soap and shampoo was not automatically replaced on the next day, but it was a minor detail. The restaurant staff are also extremely attentive, I find it a bit weird that the egg station is enclosed and you need to tell the waiter that you want to order eggs and Pho as it’s not readily available, but it’s forgivable as their Pho is really delicious. Also the waiters are really great.
The room is also immaculate. It’s clean and spacious enough. The pool is quite small but it’s already enough to enjoy a quick dip and have a nice overview of the city.
One downside is that they do not have a full gym, they do have an exercise room but it’s just a make shift extra room from the spa. So if you are looking for a hotel with a gym then don’t keep your hopes up. All in all it’s definitely a great place to stay in Hanoi, definitely value for money.
Hotel near Dong Da District-Temple of Literature,Hanoi
With a stay at Grand Mercure Hanoi, you'll be centrally located in Hanoi, a 6-minute walk from Temple of Literature and 13 minutes by foot from Ho Chi Minh Mausoleum. This 5-star hotel is 1.4 mi (2.3 km) from St. Joseph's Cathedral of Hanoi and 1.7 mi (2.8 km) from Hoan Kiem Lake.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Grab a bite at The Dining Pavilion, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 4133 square feet (384 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 181 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and bathrobes. Conveniences include phones, as well as safes and desks.
JJunimay Cortes2024.03.18
Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee.
The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.
Hotel near Hoan Kiem District,Hanoi98.2% of visitors choose this area
Featuring a terrace, a restaurant as well as a bar, La Sinfonía Majesty Hotel and Spa is located in the centre of Hanoi, 100 metres from Thang Long Water Puppet Theater. This 4-star hotel offers a concierge service and a tour desk. The accommodation provides a 24-hour front desk, airport transfers, room service and free WiFi. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Each room is fitted with a kettle, while selected rooms come with a balcony and others also offer city views. Guest rooms include a wardrobe. A buffet, continental or Asian breakfast can be enjoyed at the property. Popular points of interest near La Sinfonía Majesty Hotel and Spa include Hanoi Old City Gate, Hanoi Opera House and Hoan Kiem Lake. The nearest airport is Noi Bai International Airport, 24 km from the accommodation.
GGuest User2025.02.24
One of the best hotels I’ve stayed at in Vietnam! The guest manager Lam, was awesome. We had some early morning tours and he arranged food for us to take since we wouldn’t be there for Brekfast. I can’t say enough about Lam and all of the staff…excellent service! The rooms were very clean, great location, comfortable beds. I will stay there next time I visit VN.
"SERVED APARTMENT FOR RENT - VINHOMES" . It is the perfect choice for your short-term vacation or long-term business trip WHY NOT HOTEL? It is difficult to find intimacy, coziness and comfort in a hotel. But here, you can find it It is also not difficult to find amenities such as: Restaurants, cafes, gyms, swimming pools, cinemas, ... just a few steps away Accommodation WHY VINHOMES D'CAPITALE? VINHOMES is the most luxurious apartment brand in Vietnam belonging to VINGROUP - Known to international friends with the VINFAST car brand. High-class, luxurious and classy apartment standards equivalent to 5-star hotels here. "ALL IN ONE" - Customers can find everything at the foot of the building such as: VINCOM MEGA MALL shopping center (on the 1st floor), grocery stores, cafes, or Korean, Japanese, Vietnamese restaurants (on the 1st, 2nd, 3rd floors of the building). Gym and indoor swimming pool (on the 3rd floor) or outdoor swimming pool, park and children's playground (on the T floor). Landscape with lots of trees, next to the lake, bringing fresh and airy space. The apartment space is extremely spacious and convenient: You have full use of the apartment including 1 bedroom, 1 King bed, 1 bathroom, 1 living room, 1 kitchen, 1 balcony. Cleanliness is always our TOP PRIORITY. VINHOMES D'CAPITALR's location is considered the most central place in Cau Giay, easily connecting to Chinese and Korean streets... to Keangnam Landmark72, National Convention Center, entertainment areas,... Amenities that guests have the right to use YOU HAVE FULL FREE USE OF FACILITIES SUCH AS: You can enjoy the night view of Hanoi, have time to relax with the sofa and 55" smart TV in the living room. The apartment has a private bathroom with shower and free toiletries. High-class 2-way air conditioning. Hot water is automatically provided 24/7. Guests are prepared with plenty of towels for each trip The kitchen space is equipped with a microwave, refrigerator and stove, family position. There is a washing machine, iron, and a clothes drying area in the apartment that you can use during your stay. Free Netflix WiFi, high-speed Internet, and cable TV. Free coffee is prepared for each of your trips. FREE daily towel change (or according to customer needs). FREE cleaning every 2 days. Swimming pool and gym are provided free of charge for trips of 30 days or more. In addition, the building also has a Business Lounge system for each meeting with your friends and business partners. We can add what is missing when requested, do not hesitate to message me if you need support.
JJunghoon2025.03.04
Great apartment! 👍 The location in the city center is extremely convenient, fully equipped, especially with a kitchen 🍳, ideal for those who love to cook like me. Everything is very clean and modern, making me feel comfortable like at home. What impressed me most was the enthusiasm and thoughtfulness of the manager ⭐️, always ready to support when needed. I will definitely come back here on future trips! It is worth the experience! 😊
Very Good
234 reviews
8.9/10
Price from
£26
per night
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Top 20 Premium Hotels in Hanoi
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Discover our curated selection of premium hotels in Hanoi for your next stay
No.
1
9.6/10
115 review
Peridot Grand Luxury Boutique Hotel
Hotel near Hoan Kiem District, Hanoi
"Great service""Delicious breakfast"
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No.
2
9.5/10
219 review
The Oriental Jade Hotel
Hotel near Hoan Kiem District, Hanoi
"Great location""Delicious breakfast"
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No.
3
9.2/10
355 review
InterContinental Hanoi Landmark72
Hotel near Quan Nam Tu Liem, Hanoi
"Great stay!""Great service"
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No.
4
8.9/10
365 review
InterContinental Hanoi Westlake
Hotel near Quan Tay Ho, Hanoi
"Delicious breakfast""Classy environment"
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No.
5
9.0/10
110 review
Grand Mercure Hanoi
Hotel near Dong Da District-Temple of Literature, Hanoi
"Great stay!""Great service"
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No.
6
9.1/10
79 review
Sheraton Hanoi Hotel
Hotel near Quan Tay Ho, Hanoi
"Great service""Great stay!"
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No.
7
8.7/10
91 review
Sheraton Hanoi West
Hotel near Quan Nam Tu Liem, Hanoi
"Great stay!""Great service"
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No.
8
9.0/10
50 review
Hotel de l'Opera Hanoi - Mgallery
Hotel near Hoan Kiem District, Hanoi
"Great stay!""Great location"
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No.
9
9.0/10
197 review
Melia Hanoi
Hotel near Hoan Kiem District, Hanoi
"Great stay!""Delicious breakfast"
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No.
10
8.9/10
114 review
Apricot Hotel
Hotel near Hoan Kiem District, Hanoi
"Great location""Great stay!"
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No.
11
9.2/10
137 review
GM Premium Hotel
Hotel near Hoan Kiem District, Hanoi
"Great service""Great location"
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No.
12
9.7/10
140 review
Classyc Hotel
Hotel near Hoan Kiem District, Hanoi
"Great service""Great location"
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No.
13
9.1/10
26 review
Dusit Le Palais Tu Hoa Hanoi
Hotel near Quan Tay Ho, Hanoi
"Good Location"
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No.
14
9.6/10
127 review
La Siesta Classic Hang Thung
Hotel near Hoan Kiem District, Hanoi
"Great stay!""Great service"
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No.
15
9.4/10
69 review
HOTEL de LAGOM
Hotel near Ba Dinh Square/Giang Vo Convention Center, Hanoi
"Great service""Great stay!"
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No.
16
9.1/10
148 review
MAY DE VILLE Lakeside Hotel
Hotel near Hoan Kiem District, Hanoi
"Great service""Delicious breakfast"
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No.
17
9.6/10
273 review
Anatole Hotel Hanoi
Hotel near Hoan Kiem District, Hanoi
"Delicious breakfast""Great for business trips"
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No.
18
9.0/10
225 review
Pan Pacific Hanoi
Hotel near Ba Dinh Square/Giang Vo Convention Center, Hanoi
"Great stay!""Great location"
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No.
19
9.0/10
66 review
Movenpick Hotel Hanoi Centre
Hotel near Hoan Kiem District, Hanoi
"Great service""Great stay!"
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No.
20
9.0/10
29 review
Wyndham Sky Lake Resort and Villas
Hotel near Huyen Chuong My, Hanoi
"Good Location"
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.6/10
Amazing
RRownatOur stay at La Siesta Classic was one of the best customer service experiences that we have encountered. The staff was very helpful and willing to move mountains to maintain a comfortable stay. The breakfast is very good and there is something for everyone. I would highly recommend this experience to anyone visiting Hanoi.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£70
9.4/10
Amazing
SSarahLMH21I booked this hotel so last minute but they accomodated me so well!! They welcomed me in, gave us tips and recommendations for Hanoi, offered various services and the breakfast pho was so delicious. We got a free upgrade which we were so grateful for and the receptionist is so kind. The room was spacious and clean, and the fridge works great. It is right at the centre but our room was very peaceful and quiet. I will definitely recommend this hotel to anyone staying in Hanoi.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£34
9.2/10
Great
GGuest UserThe hotel is in a great location, right by the Hoan Kiem Lake, and convenient to everywhere. The rooms are also great, with a French feel. The breakfast is also great, with a lot of choices. The best thing is their service, everyone is very polite and enthusiastic.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£50
9.1/10
Great
TTungRemarkable food and service
My husband and I recently had the pleasure of spending a few days in Hanoi during the Tet holiday, and we were absolutely delighted with our experience at this hotel. One aspect that truly stood out to us was the exceptional level of service provided by the staff. Upon our arrival, Mr. Hieu Ha warmly greeted us, confirmed our booking, and personally escorted us to our room. Throughout our stay, he consistently went above and beyond to ensure that all guests were comfortable and satisfied. His friendly demeanor and genuine care for our well-being left a lasting impression on us.
Additionally, we had the opportunity to indulge in a spa session at their sister hotel, conveniently located just a short 5-minute walk away. Despite the closure of many establishments during the Tet holiday, we were in desperate need of some rejuvenation for our weary bodies. Thankfully, the sole receptionist on duty, Ms. Ngoc Pham was attentive and responsive, she skillfully managed to arrange an on-the-day booking for us and tirelessly catered to the needs of various guests.
The breakfast buffet offered by the hotel was equally impressive. In addition to the sumptuous spread of food available at the counter (not a lot but good enough), guests also had the option to order made-to-order chicken or beef pho, as well as eggs cooked to their preference. We were pleasantly surprised by the incredible flavors of the pho; it surpassed our expectations in every way.
The only minor drawback we encountered during our stay was the soundproofing of the rooms. Regrettably, it was not entirely effective in muffling the conversations and occasional coughs from neighboring guests, as well as the sound of doors closing.
Overall, our stay at this hotel was exceptional. While the spa experience may not have been the absolute best we had during our trip, the attentive and friendly staff made us feel genuinely valued and ensured that our every need was met.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£39
8.8/10
Very Good
GGuest UserExcellent hotel and staff
The rooms were spacious and comfortable with many amenities and easily available customer service! The breakfast was excellent with a wide range of options. Excellent customer service provided by Ms.Nga a concierge at the Front Desk.
I would recommend this hotel to everyone! This was a very pleasant stay! Would visit again if we had the chance!
GGuest UserThe slippers that were provided for walking around the room was too loud, where it is difficult to be quiet when walking around in them. The husband is also uptight in not letting people eat in the dining area but outside which I can understand and could go along with, because they don't want the guest to leave garbage or get their table dirty, but they need to at least leave a garbage can outside so the guest don't have to leave it on the ground. I didn't like how I couldn't find a place to throw my ice cream wrapper away when I ate it outside and had to end up throwing it in the garbage of another person's place.
I also didn't like the location of how it was out of the city center where it wasn't near any grocery stores or open fruit and vegetable, and meat markets. Just by a bunch of restaurants some being a bunch of aggressive jerks sitting outside waiting for bystanders to walk by where they try to aggressively approach you to get you to eat at their restaurant. I need a place where I can use a kitchen to cook food for myself. I don't need to eat out every day.
These owners are a bit shady at times in that when I did came in early where it was not time for me to check in where I was willing to wait until my room is ready, their son had the nerve to try to make a few bucks off me in that if I pay them a few bucks, I can have my room before the check in time which was a bit tacky. The husband didn't give me very good advice when he told me that staying at this place is good for going into the city center and coming back, which it isn't for me, because I have to take the bus 1 hour and 45 minutes to the city center which is a longways. What lousy advice for my situation like he was trying to convince me to stay longer just so that they can make more money off of me. This was a little tacky too. Good for them, but not good for me.
I also didn't like how they send my clothing to a cleaner when I thought they were going to wash it in their washer and hang it up on their clothesline on their top floor. Not only that, but the cleaners lost my dress pants in the process or probably even stoled it and kept it for themselves and not really telling me the truth. I told them about this and they said that the cleaners who they sent it to didn't know what happen to it. The owners were even trying to try to lie a little bit by saying that I never gave them a dress pants for them to wash which is a bunch of ********.
They could have just let me use their washer where I could have used my own detergent to wash my clothing and hang it up to dry on their clothesline on the rooftop of their place where I would have paid them for it. For all I know these cleaners that they sent my clothing to for them to wash could be their friend and they are trying to help give their friends the business for any of their guests that has laundry for them to use. These cleaners are probably a bunch of thieves for all I know that probably looked through guests clothing for things that are valuable which they take and pretend that they don't know anything about it when the guests inquire of it. This is another shady tactical thing that they are probably doing as well.
I even asked them if they could compensate me which would not have amounted to much which they had refused. They didn't even have the nerve to apologize to me but to only lie to me by telling me ******** that the cleaners who they sent guests clothing to never lose any of their clothing which is a bunch of ********. All of this could have been avoided had they either let me use their washer or they wash it for me in their washer where I would have paid them. Do not trust these people with your clothing!!!!
JJeslyn WoonMy partner and I recently stayed at this hotel, and unfortunately, it was not the experience we were hoping for. The hotel’s facilities are quite old and don’t match the pictures shown online. The gym, swimming pools, and private pools were especially disappointing – they felt neglected and depressing. The whole place is in desperate need of an upgrade.
One of the scariest moments during our stay was when we returned to our room and found the door to the room next door unlocked. The balcony was open, and there was something under the blanket on the bed. We were understandably alarmed, so we reached out to the staff, who told us it was under repair. A heads-up about this beforehand would have been appreciated to avoid the unnecessary panic.
The bellman was the only staff member we saw doing most of the work, and he looked extremely tired. We genuinely hope the hotel isn’t understaffed and that they’re taking care of their employees. When we reached out to reception about minor issues, like not being sure if the shower head worked, it seemed like he was the only one dealing with everything. It’s clear the staff is overworked, which made the whole experience feel less enjoyable.
Additionally, the heater for the shower wasn’t very warm, which made taking a shower uncomfortable. It’s frustrating when basic amenities like this aren’t functioning properly, and it added to the overall disappointment.
On a positive note, the food at the hotel was excellent. They offer a variety of options, including Japanese, Hong Kong cuisine, a huge slab of cheese, and delicious Vietnamese dishes. If you’re staying here, the food is definitely something to look forward to.
The hotel is also located a bit outside of the city center, so if you prefer a quieter and less busy environment, that’s a plus. However, considering everything, I don’t think I would recommend this hotel, especially given the issues with the facilities, staff workload, and room conditions. There are definitely better options out there for the price.
GGuest UserIn the heart of Old Quarter. Perfect place to stay if you want to walk to all the attractions where the hop on hop off bus takes you. No window in my room so it is quiet for a good nights rest.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£20
8.1/10
Very Good
GGuest UserTitle: An Unforgettable Stay at Alicia Hotel and Spa: A Gem in Hanoi
Review:
I recently had the pleasure of staying at Alicia Hotel and Spa during my visit to Hanoi, and I cannot express enough how impressed I was with every aspect of my experience. From the moment I walked through the doors, I felt like a valued guest, and I knew that my stay would be truly memorable.
First and foremost, the rooms at Alicia Hotel and Spa are absolutely fantastic. Spacious and elegantly designed, they provide a sense of comfort and relaxation that is unparalleled. The attention to detail is remarkable, and the large, comfortable beds offer a blissful night's sleep after a day of exploring the city.
One of the highlights of Alicia Hotel and Spa is its incredibly convenient location. Situated in the heart of Hanoi, it allows easy access to all the attractions and cultural landmarks, making it an ideal choice for both leisure and business travelers. Whether you wish to immerse yourself in the vibrant streets or seek out tranquil spots, everything is just a stone's throw away.
What truly sets Alicia Hotel and Spa apart is the exceptional level of service provided by the staff, and in particular, the manager named Rose. Her warm and genuine hospitality created a welcoming atmosphere that made me feel right at home. The staff members were always ready to go the extra mile, ensuring that every request was met with a smile. Their friendliness and attentiveness made my stay truly remarkable.
Alicia Hotel and Spa is a versatile destination suitable for solo travelers, couples, and families alike. Its thoughtful amenities, coupled with the accommodating staff, ensure that every guest's needs are met with utmost care. Whether you are seeking a peaceful retreat or an adventure-filled getaway, this hotel caters to all your desires.
In conclusion, my stay at Alicia Hotel and Spa was nothing short of exceptional. The combination of the large rooms, luxurious beds, unbeatable location, and above all, the genuinely friendly service, made it an unforgettable experience. I cannot recommend this hotel highly enough, and I eagerly look forward to returning in the future. Russell from Australia.
Hotel near Hoan Kiem District, Hanoi 98.2% of visitors choose this area
Price per night from:£17
7.8/10
Good
GGuest UserGreat location. However staff has been pushy in asking for good review (which they literally stand beside you for you to complete google reviews). Hotel room is old looking and breakfast selection is limited. Wouldn’t really recommend to stay there.
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