When arriving at 1am we were given a ham & cheese baguette, an apple, raisins & a bottle of water each which we thought was a lovely touch then we got taken(driven) to our room. We are here now and we absolutely love it. Unsure why there are any BAD BAD reviews. Yes the complex is on a hill but it states ‘Hillside’. They have transport up and down the hill not that the hill is that bad. Rooms - Are clean and to a good standard. Everything you need. Let’s face it, you don’t come on holiday to sit in your room. Food/staff - Staff really friendly, always happy and smiley and will always chat with you. George is the best!!! We as a family adore George & will miss him alot. Everyone loves George. Breakfast - great selection - Full fry up, pancakes, fruit, yogurts, muffins, cakes, cereals. Juices, cappuccino, hot chocolate etc. Lunch & Dinner - Always a good selection, a different meat all the time, (spit roast chicken, pork, beef, chops, kebabs) rices, salads, pastas, soups, rolls, chips, vegetables etc. Drinks are also served to you during lunch and dinner. Staff come to your table and ask what you would like to drink & scan your wristbands. Desserts - different cakes, profiteroles, ice creams, fruits, alot of choices. Entertainment - day time - Pool games, music & water aerobics. Daily kids club. Night time - Shows on at 9.15 in the theatre - Some random shows but they are funny. The circus show was our fav & a must watch! Also, Live music in the main building Various pools: Main pool gets really busy, people reserving Sun beds from 6am but we never had a problem getting one. They have a relaxing adult pool, kids pool with 2 small water slides (near games room & park) & a water park. Water slides were great & open from 11-6pm. Snacks - kids pool snack bar (burgers, chips, pizza, fish fingers, all drinks etc) main snack bar - Drinks, ice cream and slushies. Water slide snack bar - drinks, doughnuts & pizza pastry thing. The hotel run a free shuttle to stalis beach/shops everyday from 10-6pm. We also got a taxi into Malia (pleasure beach) which was absolutely beautiful. (Was 17 euros though each way) my son & partner went parasailing & we also hired a pedalo with a slide which was fun! We bargained and got the parasailing for 2 & the pedalo for an hour for 100euros. You also get a free jet ski ride when you book parasailing. (Booked through dolphin when down the beach) Such a great experience! Overall, we would deffo come back. Great food, lovely location, great for families, friendly and welcoming staff. The complex is extremely clean and the cleaners do a great job.