Jay2710
May 19, 2024
Stayed here May 24 on a Saturday night. Check in was easy in a nice spacious reception. We were given room 1 that had nice views out of the front of the hotel. Upon getting into the room, I tried to open the windows as the hotel was very hot and stuffy, one of the windows did not stay open so had to wedge a box in the window to keep it open. The room was spacious but dated, gaps in the ceiling paper, bouncy floorboards that were noisy, you could hear other rooms with people walking around. The room door rattled when the corridor doors were opened so it sounded like someone was coming into the room every time someone moved through the corridor. Bed was comfy and well made. Lots of nice additions including chocolate and crisps, Bathroom was not very clean with parts missing from the shower door, the bathroom needed more detailed cleaning in the corners. Lack of plugs for the modern traveller. The marble top on top of the toilet was shattered with mastic used to try and fix it leaving sharp edges. The shower water pressure was an issue at times slowing to a dribble. The room opposite had left the room service remains in the corridor and wasn’t picked up for several hours resulting in a smelly corridor. We ate in the restaurant which was beyond frustrating due to the menu on the website not being the same as in the restaurant, although the restaurant was nice and new the menu was small with small serving and a large price tag. On leaving we left something in the room, we attempted to contact the hotel via phone for 40 minutes with no answer, had to email in the end.