Anonymous User
June 24, 2023
Traveling with my mother, I booked a family room, two rooms, three beds, furniture and toiletries are in normal configuration.
The shower head in the bathroom is broken, there is no way to wash it, the straight water is very small, and the water is not hot enough.
The sound insulation of the room is very poor. Most of the people brought by the tour group will wake up very early. I found that there are fewer people booked by myself, and there are more travel buses.
The service is very average. When I checked in, I didn’t explain how to call the room phone, didn’t tell me where the restaurant is, and didn’t refill the bath towels, towels and paper towels when I cleaned up the room the next day. Our clothes were piled up on the bedside table for us and crumpled up... The phone at the front desk couldn’t get through either. When I asked, it was written on the room card...
We ate late for breakfast the next day, and saw the restaurant staff sitting together eating and watching videos loudly without talking, and gossip about customers, which is very unprofessional.
If you don’t necessarily need this type of room, it is recommended to choose another home. There are many choices in Jiuzhaigou, and it’s okay to live a little farther away. Many homestays have pick-up and drop-off services.
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