Dukes Head Hotel Reviews

The staff were extremely helpful & the room was very clean. The room was a little on the small side for a double room. It was difficult to get out of bed on one side. I wasn’t aware there was a £10 charge for the car park but I would recommend this hotel.

Was a very nice hotel. Everything we needed as a family of 3 except we were in room 100 and it was right next to the lift. Every time the loft moved and the doors opened you could hear everything.. it was all evening and from very early in the morning. We had to sleep with the TV on to drown out the continuing sound.

very nice place to stay. Staff were excellent.

Very warm welcome, the gentleman on the desk has great customer service. Cosy double room was amazing. Plenty of space. Was a strong smell coming from the sink after everytime it was used. Toilet seat was wonky and held on at top with 2 screws. These were our only downfall

Very friendly hotel and great value for money. Cosy double room was very well equipped with a very good bed

Everythong is good

The Dukes Head has always been the main hotel in the town (I grew up in Kings Lynn) and I was looking forward to the stay. Whilst the diwnstairs public areas were lovely the second floor was very tired and to be.honest a real disappointment. The room was clean although there were stains on the throw on the bed but the furniture has laminate missing in several areas and you could see the chipboard underneath. The tv didnt work although this was rectified The shower drained very slowly and I had to turn the shower off midway through and wait 3 or 4 minutes to prevent flooding the bathroom. We were offered a different room but as we were heading out to meet family for a meal we decided to stay The hotel were aware of the drainage issues so I am not sure why they.put us in there when there were obviously other rooms available.

Very convenient to explore Kings Lynn on foot. The only thing the hotel need to improve on are the lights in the room. They are very dim and the room look quite gloomy.

Lovely central hotel. Reception staff very friendly and helpful. Bonus to have free parking. Room clean and bed very comfy. Hotel has nice chill out seating rooms. Only down was TV wouldnt work but didnt detract from our visit

A good stay as it was mid week. I’ve stayed there over a weekend previously and there are high noise levels due to the function room. A bit cold in the winter morning as the heating went off in the night.

Very depressing hotel. The decor was drab and lacked any personal touches. It gives the impression it is well past its prime. That said, the bed was comfortable and the breakfast good with fresh fruit, a well cooked breakfast let down by poor coffee and no honey. A snack in the bar was disappointing, no ciabatta despite being in the menu and no sparkling water (like the honey awaiting delivery) This could be a good hotel because it is in an excellent central location but until it receives a shakeup, it is best avoided.

Have stayed here several times in the past and always felt the service and auality was very good. Not this time i'm afraid. We had several issues that included the electronic lock on our bedroom door not working and having to walk to reception 4 times to get new cards then wait over 2 hours until they brought in a maintenance man to fix it before we could get it. Checked in 2pm got into the room properly 4 hours later. We dined in the main restaurant that evening, 31st Dec, and the menu, which is usually very good, was limited and thr quality was quite poor accross all of our meals. We were given a partial refund but not before being quized by the manager. There were lots of other things including limited staff at times. We would have to think hard before staying again, such a shame as it is very handy for the corn exchange.

Hotel was very clean, staff very pleasant. Convenient for where we wanted to go

Fantastic hotel. Would definitely stay here again. Staff were friendly and super helpful, room was reasonably priced, comfortable, and the hotel quiet. Breakfast was very good. Worth noting that my room didn't have a mini fridge and there wasnt a plug socket mext to the bed. But those are just helpful observations, not a complaint. This was a superb place to stay.