Guest User
January 18, 2024
The hotel has an incredible location but there are some “details” that need urgent review!
One of them is the worn-out flip-flops, completely unacceptable in a 5-star resort! The same goes for paper napkins in all restaurants.
Furthermore, the room needs maintenance, there was a hole in the bathroom ceiling, the taps have rust marks, there is mold around the sink and even the toilet has dirt marks.
The lavatory room doors are also damaged, as are the blinds, which are impossible to lift.
Small details that are not acceptable when we want a top of the range hotel.
The entire hotel is aged. With plastic sunbeds where the mattress does not fit perfectly. Roofs with missing pieces. Little things that don't ruin the experience, but would be good to see again.
I tried several times to contact reception to understand the costs involved in using the boat and communication was also not easy.
Furthermore, when it comes to sustainability, they still use disposable plastic objects, namely straws.
However, the staff was helpful and the SPA is incredible!