Guest User
February 15, 2024
Horrible! There was no staff at reception on arrival, we waited for 30 minutes, finally one woman came in but was rude and confused about checking us in. The person showing us to our room got lost. When we asked for pillows and towels, they acted like it was a major inconvenience. Power went off/on during night, which causes the lights in room to all turn on and wake us up. It's weird cause this is a massive hotel with hundreds of rooms, and a giant swimming pool... How can they be this incompetent? Also no help getting taxi, they told us to go out and walk along the beach to find one ... Also a bit far from everything -- one of the worst hotel experiences ever.