DeFace Platinum Kuala Lumpur

This was our second stay at Deface Platinum Suites. The first was one night enroute to Bangkok, we loved the hotel so much we went back for 4 nights last week. It is centrally located only a 10RM Grab ride from most attractions. This time we booked a room with tower views. Not the Petronas towers but KL Tower and Merdeka 118 Tower (now the tallest in KL) So pretty, when lit up at night. For a stunning view of all the towers you can enjoy the pool deck. I enjoyed morning and evening swims for different views. The rooms are spacious and well equipped. No room safe though, which made me a little uncomfortable but everything was fine. Rooms are cleaned daily if you turn on the green clean room light. Be aware you must leave a 500RM security deposit. This was made clear on our booking and having stayed before I was prepared with a $100 note which made for a smooth check in. The delays checking in seemed to be people who were not aware of this. Food at the hotel is expensive. We ate there on arrival as we had been up since 3am. It was a good sized portion though and tasty. At 80RM per person for breakfast, we gave it a skip and had breakfast at the Hilton instead where we paid 89RM for 2.

1) Door knob not working (contact the person in charge via Whatsapp they fixed) However the moment we are going home it broke again.. 2) Tv channels too limited.. all need to rent or need to subscribe 3) Faulty Iron board.. until i accidentally burnt shirt due to the metal rod underneath the board was protuding out. 4) living room Aircon cannot be set to cool mode only fan mode. The only thing can be enjoyed was the bathtub.. which way better than the swimming pool "deep blue" but murky and not clean water..

Cheap chinese hotel with cost cutting everywhere. There is zero customer facing service it is all done through watsapp and the cleaning staff do nothing. They dont even speak english. They disrespect the guests and dont do anything correctly

1 star service I requested for airport transfer, payment by card. They quoted me 150 MYR. What came was a taxi which I can book over grab for less than half the price! I made payment at the receptionist counter before leaving in front of the cab driver. On the journey I told the driver about the payment and he was surprised because the text he received about the booking said payment in cash! We called the hotel who agreed to pay the driver, but the driver called me after stating hotel said they has refunded the amount back to me! I called the hotel not to refund me and pay the driver instead as agreed; but they had made the refund so they will charge me again and take 50MYR as processing fee. This is not fair to the driver!! It has been more than 1 day since I am back and the poor taxi driver has yet to be paid! Hotel contacted the taxi company to pick me up yet now they claimed they don't have the phone no. This is not a 5 star hotel! No amenities inside the room, very understaffed, and now we know incompetent staff too!

Located well, easy walk to Bukit Nana's monorail station or energetic walk to Bukit Bintang. Petronas is walking distance too. Modern building, nice rooms. Can be long waits for the elevators. No minibar, minimal tea/coffee. No milk. No replenishment in a 7 night stay either. I skinned my elbow somehow and bled on the white sheets, they charged me RM100 for cleaning the sheets. A little dumbfounded at this!!! Would consider again. Oh, great view from the gym.

The higher management is so unprofessional which I never met. I booked two executive room under my name. To my surprise they separated me and my family into two different level and block. Which we only can meet each other in the lobby due to no access to the other block. When ask for help. Instead of try to support us by solving our issues. The higher management offer is to cancel our room. We been travel so far from Tioman island and so tired. Hoping that can rest now in this high class suites. But end up with I am feeling so depressed and my whole holiday mood spoiled. This is the worse experience I never met.