After being swayed by numerous positive reviews, our experience at this 3-star hotel was unfortunately disappointing, leading us to rate it 2 stars. This decision was heavily influenced by our interactions with the staff, who never apologized for any of the inaccuracies or issues detailed below, and various other problems that made our stay less than pleasant. Cons: - Staff Interaction: Our welcome was far from warm, with the staff often making us feel like an inconvenience. A prime example was our experience with the bar service; our food order, which was promised within 15 minutes, took over an hour to arrive. Despite asking 3-4 times due to our child's hunger, we were not informed when it finally arrived, and I discovered it cold when I went to inquire for the last time. The staff's demeanor suggested that the delay was somehow our fault. - Room Service: Post-cleaning, our room was left without toilet paper and few towels. It took an entire day of our last day there, repeatedly requesting these basic necessities, to finally receive them just before bedtime. I had to personally retrieve them from the reception, where the staff's irritated expressions made it clear we were seen as a bother. - Noise Disturbance: The hotel was overrun by football kids, causing a racket until 1-2 AM daily. On our final night, we were disturbed by new, noisy neighbors upstairs, moving furniture and being loud throughout the night. - Room Quality: Our premium room smelled of mold and was equipped with a bare blanket, a first in our experiences with Spanish hotels. This was far from what one would expect from a ”premium” offering. - Dining Atmosphere: The dining experience was inconsistent, with music playing during some meals, which was often so silent you can barely hear it, but often there was an uncomfortable silence no music at all, reminiscent of eating at a gas station. This inconsistency, coupled with the excessively loud volume during night activities, detracted from the overall ambiance. The food itself was average, lacking in flavor, and became monotonous with the same offerings for breakfast, lunch, and dinner. - Forced Participation: The night activities were particularly uncomfortable due to the forced participation. For example, during bingo, the staff would yell out numbers, often unclearly, which led to confusion and mistakes. If you marked the wrong numbers, the penalty was to perform a chicken dance in front of everyone. We found ourselves in this embarrassing situation three times, contributing to our decision to skip all activities altogether, we noticed you had to dance same thing in many others, luckily we skipped them. - Amenities: The pool bar remained closed, even on sunny days. The pervasive smell of mold throughout the hotel and its outdated decor were off-putting. Additionally, the lack of towels for sun loungers (forcing us to buy and then discard our own) and uncomfortable chairs without height adjustment were notable discomforts. Pros
