The room that I booked on Trip.com was advertised as having a deluxe sea view, but the view was nothing like the photos, so I made a complaint. If you prefer a sea view, please make sure they give you a room above the ground floor; otherwise the view will be completely blocked by the trees. The service was really nice, as they changed my room without any issues. However, some features in the room were a bit outdated. For example, the tap in the bathroom was heavily stained, the balcony door was broken and could not be closed properly, and the YouTube function on the TV stopped working after we moved rooms. We could not be bothered to change rooms again, so we did not report this issue. I chose this hotel because I thought it was relatively new, but the TV was not even a smart TV, and the YouTube function relied on the hotel’s own system. I also booked this staycation for my birthday and was expecting a small surprise from a 5-star hotel, as they could see my DOB at check-in, but there was nothing. Other 5-star hotels that I have stayed at in the UK have offered some kind of small gesture. Overall, service & breakfast buffe is 5 stars but the room itself I would only give 4 stars.
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