Hotels near Swan House, Atlanta

The service was excellent. All of the staff were very accommodating. The room was clean and comfortable. We sat in the bar area and had drinks and food, both of which were great!

I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay. However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern. What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone. While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.

Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby. All in all, it was a very pleasant stay.

Best hotel experience we used valet parking ($67 a night) but everything was excellent

Pretty standard double room with good space and bathroom. Could do with just a touch more decoration and originality as it felt sort of like a grey corporate box, but was fine for a night's sleep.

Hotel is clean and toilet with full amenities Small cafe and restaurant for easy and fast needs like water, breakfast or snacks. Staff is friendly Luggage storage available

No complaints at all. Very friendly staff, nice area. Comfortable quiet room. Hotel is close proximity to my interests.

Super kind staffs nice rooms perfect fitness room You cannot demand more for this price 100% satisfied

Everything was amazing, for sure I’m Coming back again

The service was excellent and the price w as nice