The problem with this hotel is that, when you pay over 500 € / night, or even more, is it enough for you that the location of the hotel is perfect or do you whant value for your money? I travel a lot and has been much expensive places too, and In my opinion, when you pay such amount, you have to get good value for your money, especially when the problems are easy to salve. When we arrived to hotel, first we met the outside ashtray as in picture. We had two different room and the first one's wc has very very unpleasant smell ( cesspit problem ?). The second one, the drain in the shower doesnt work properly, the sink lock didn't work, couldn't lock the balcony door that did get open him self during the night by the wind and rain inside. There was two people work at the beach, for giving towels to the clients and set up sunshade. Shift is 6-7 hours, actual work is max 40 min., hotel side beach is 20 m x 2 m. One of them, Francesko, start his shift always by cleaning this very very small part of the beach but other guy never. Just give towels and look the phone. The second day, a half eated apple was at the beach, he walks 30 times near by and did not take it away ( as in the picture ). It can sound a little think but in this level hotel, or at least what they try to be, it don't work like this. Every morning there is rubbishes at the beach that waves brings and never get cleaned before Francesco start his shift. Some towels smell very strongly vinegar. As in the picture bellow, after the rain, which was surely not for the first time, they put towels under the door of the bar terrace, that water don't come inside. Is it in your opinion ok? The worst; male waiters was unbelievably arrogant! Just unbelievable. The second day I did complain, and the manager did handle the issue, for this time, but it should never be like this at the first place, never. Only good think at the hotel was that, it was very clean and reception staff was very friendly. Most of the staff don't welcome you when they met you anywhere at the hotel. This is a basic rule for this level hotel that, all staff smile and welcome clients in all occasion. After all, this hotel did absolutely not worth for this price / service level, there is a professional managing issues. There is many things which must work well all together in this business that, you can say, it's a good hotel, not only good location, clean rooms and high prices make you a good one.
Excellent
77 Reviews