Av. Eng. Duarte Pacheco 15, Lisbon, Grande Lisboa, 1070-100, PortugalView Hotel Details
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Guest Reviews of Epic Sana Lisboa Hotel
8.6/10
Very Good
51 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.6
Service8.7
Cleanliness8.5
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All reviews(51)
Positive reviews(47)
Reviews with photos/video(17)
Delicious breakfast(15)
Awesome stay(13)
Great service(13)
Awesome rooms(12)
Great location(10)
Large rooms(6)
Clean pool(3)
Great swimming pool(3)
Negative reviews(4)
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Business traveller
3 review
10/10
Outstanding
Posted on Jul 21, 2025
Very professional and convenient. Kind and smiling staff. Thank you!
Response from Property: Dear Guest User,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.It is absolutely delightful to read your high praises of our team! Your compliments and kind feedback are greatly appreciated and we will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
Francony Milengo
Deluxe Twin Room
Stayed in Jul 2024
Couple
91 review
10/10
Outstanding
Posted on Aug 17, 2024
Perfect hotel
Response from Property: Dear Mr. Francony Milengo,Thank you for the preference shown towards EPIC SANA Lisboa Hotel and the willingness to let us know your opinion about our service.We are looking forward to welcome you soon for more EPIC stays.Kind regards,Olivier Mencucci,General Manager.
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 4, 2024
Excellent
Response from Property: Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, Olivier Mencucci, General Manager.
Guest User
Deluxe Twin Room
Stayed in May 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Jul 1, 2024
Very pleasant stay and nice service, spacious room and the breakfast was nice too.
Response from Property: Dear guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel for your stay.Here at EPIC SANA Lisboa Hotel we are proud to offer the best gastronomic experience that is a combination of our professional team and the best products selection. Thank you for your feedback!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Couple
4 review
9.5/10
Amazing
Posted on Apr 8, 2024
Loved the room - spacious and the bed was really big. Room was also clean - though the shower screen had some issues and water kept spilling on to the floor. Amenities and facilities were also great - rooftop bar and pool should stay open later than 6pm!
Response from Property: Dear Mr. Nicholas,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are extremely delighted to hear your kind words. It is a pleasure to provide you with our best service in order for you to have the best hospitality experience. We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
Guest User
Deluxe Double Room
Stayed in Mar 2023
Family
6 review
10/10
Outstanding
Posted on Apr 10, 2023
One of the most customer friendly staff I she experienced in my travels. Nuno from the guest relations team was extremely helpful. From suggesting the best restaurants and always ready to assist in any way possible. The breakfast was lavish. Some of the staff in the restaurant have trouble with English, but Google translate can easily take care of that problem! Room service was prompt and housekeeping exemplary!!
Response from Property: Dear Mrs. Vivek, We would like to thank you for choosing our EPIC SANA Lisboa Hotel. Thank you very much for your detailed review, we are truly thrilled to know that so many of our colleagues touched your heart in so many different ways. We hope to see you again for more EPIC stays. Best Regards, Olivier Mencucci,General Manager.
Guest User
Deluxe Double Room
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Feb 15, 2024
Breakfast is very nice.
Response from Property: Dear Mr. Wong,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback regarding the breakfast, we hope we can provide you with more delicious options next time! Best Regards,Olivier Mencucci,General Manager.
Guest User
Deluxe Double Room
Stayed in Apr 2023
Travelling with friends
21 review
4.0/10
Posted on Jul 24, 2023
Disappointing
Response from Property: Dear Guest,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email, so we can contact you immediately. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.
Anonymous User
Deluxe Double Room
Stayed in May 2025
Business traveller
290 review
8.0/10
Very Good
Posted on Sep 8, 2025
I just stayed somewhere while I was transiting; it wasn't a particularly nice hotel, but the price wasn't low either—just average.
Original textTranslated by Google
Response from Property: Dear guest,Thank you for the preference shown towards EPIC SANA Lisboa Hotel and the willingness to let us know your opinion about our service.Hope to receive you again to provide you an EPIC stay with EPIC experiences.Kind Regards,Olivier Mencucci,General Manager.
E2028****
Deluxe Room
Stayed in Sep 2024
Business traveller
2 review
8.7/10
Very Good
Posted on Oct 16, 2024
The breakfast was great, the most sumptuous breakfast I've ever had in a European or American hotel. The location is not far from the King's Road, and you can basically walk to many attractions. Taxis are also very cheap, so there is no need to drive yourself.
Original textTranslated by Google
Response from Property: Dear Guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback regarding the breakfast, we hope we can provide you with more delicious options next time! Best Regards,Olivier Mencucci,General Manager.
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Travelling with friends
2 review
9.5/10
Amazing
Posted on Sep 26, 2024
The hotel is very new, the rooms are large and comfortable, and the breakfast is better than expected! The hotel is a certain distance from the old town and cannot be reached on foot, but there are parks and department stores nearby, which can also give travelers a different experience!
Original textTranslated by Google
Response from Property: Dear Lei Lei,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
여행하는 로비니
Deluxe Twin Room
Stayed in Jul 2024
Travelling with friends
34 review
9.5/10
Amazing
Posted on Aug 12, 2024
It's almost the most expensive hotel in Lisbon, but it's well worth it. The pool with the sea view is really
better than any hotel, and although it's far from the city center, it covers everything.
Original textTranslated by Google
Response from Property: Dear 여행하는 로비니,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.You are perfectly right, the view through the city is splendid. We hope to see you on your next visit!Best Regards, Olivier Mencucci,General Manager.
Diannaoxiong
Deluxe Twin Room
Stayed in Jun 2024
Family
18 review
10/10
Outstanding
Posted on Aug 4, 2024
The hotel is clean and tidy, very new. Turn left and there is a shopping mall. There is a supermarket downstairs in the mall. It is an eight-minute walk from the hotel. It is not in the old town, but it is not bad! The front desk has a very good attitude. There is a handsome guy named Nuno, who is very enthusiastic and smiling. The flight after checking out of the hotel is at 7 o'clock. I left at 4 o'clock in the morning. I asked the front desk if I could take some breakfast with me. They agreed very happily. There were six people in the group. They gave six breakfast boxes, which were very large, with two sandwiches, juice, mineral water, bananas, and coffee. One big box for each person, we almost couldn't take it. It was so real and loving. We ate this for breakfast and lunch. Thank you very much🙏
Original textTranslated by Google
Response from Property: Dear guest Diannaoxiong,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
_WeChat49598****
Deluxe Double Room
Stayed in Aug 2025
Couple
4 review
8.5/10
Very Good
Posted on Nov 13, 2025
Overall it's okay, but not very clean.
Original textTranslated by Google
M521711****
Deluxe Twin Room
Stayed in Jun 2024
Couple
22 review
8.0/10
Very Good
Posted on Jul 8, 2024
Very good, we stayed here for four nights, I didn't expect Lisbon to be so fun, many attractions, many delicious food, hop on hop off a total of five routes, hotel spa price list as shown
Original textTranslated by Google
Response from Property: Dear Guest,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.