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"Booked for two nights to go to Beamish museum . Travelling by train. Walk , part uphill to Castle takes about 30 minutes from the station. Uber £ 8 bus quite complicated.  There is a bus from town centre to the hotel  but it’s quite complicated suggest if unable to walk book a Uber. Bus  from town centre to Beamish entry very easy,  £2.50.  Now for the Castle itself. You can’t help falling in love with the quaint and worn castle the ‘worn’ being part of its attraction. We stayed in the stables in an upstair room. Stairs are quite narrow with small landings so  not suited to those with hip and calling difficulties. Bed , bedding and bathroom immaculate and very comfortable. Room very peaceful with early waking of bird song. Bathroom had a separate magnifying mirror which was very much appreciated. Down side was the dust on the beams over the bed hence the lower score for cleanliness.  Now for the breakfast and restaurant service. Faultless. Food of the highest quality with service to match. Breakfast matches the London 5 star ratings.  Overall this hotel was exceptionally good value and a place we plan to visit again. We highly recommend this for anyone visiting Beamish who appreciates high quality food, something a little different, peace and quiet who enjoys a lovely bath."

"We went to Seaham with the kids for the glass beach and this was cheap and really really clean which was very good plus the bedroom for us was ample. The food was just outstanding especially the ty restaurant X the kids loved it and the staff was friendly, helpful x thankyou 🥰 xx"

"We booked the room for a wedding. The wedding was in the hotel and the food was great. The young man behind the bar was very friendly and helpful. The room was clean and warm. The reception staff checked in with the cleaning team and we were able to check in a little earlier."

"We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns. Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use. Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference. On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations."

"The room is very clean and the public facilities are very clean, parking is convenient, breakfast is customized and very rich! There is a big supermarket in 8 minutes walk, open until 10 o'clock, The downside is that the WiFi signal is very poor, almost no"

"Mr. Wu, the owner of the hotel, is very enthusiastic. Every morning, he prepares a delicious English breakfast for us. He will also introduce the attractions near me. Basically, any requirements can be raised. If you have a vehicle, you can park on the roadside or in the alley at the entrance of the hotel. It is very convenient and will not be issued a ticket like other hotels. If you want to be nearby, Mr. Wu will be happy to send you there."