Guest User
September 27, 2023
The advantage is that it is close to the subway station, basically across the road from the station. The room is small, which is acceptable considering the location. But the facilities are average, the hair dryer is broken, and the bottle of bath gel cannot be opened. I had to go to the front desk twice to deal with this. When I left, the front desk asked me if I wanted to give a tip of 9.8 pounds. It was the first time that the hotel front desk asked for a tip, and it was asked in person. I was embarrassed and gave it. But I felt very uncomfortable, because the room rate should include the service, why should I tip again? In the past, when I stayed in a hotel, I only tipped the porter at most, and I was never asked by the front desk. They also charged the room fee repeatedly, which I found out. They said that they did not receive the room fee given by the platform. How can they have my check-in information if they did not receive the room fee? Fortunately, after contacting Ctrip, Ctrip refunded me the room fee I had prepaid. But everyone must be careful.
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