JW Marriott Grosvenor House London Reviews

Amazing location, and excellent service!

Excellent hotel

Lovely hotel! Love and appreciate everything! Hotel service was exceptional! Fast reception they even gave nus early check in. Appreciate the room size. Bed was very soft and good to sleep. Lights and well designed and furniture are huge and comfortable for resting. I love our family stay. We will choosose marriot again! Thanks! Yet expensive room…

The location is excellent, the safety factor is very good, the staff is very enthusiastic and professional, I will stay here again next time

This time I came to London to go through formalities. The location of this hotel is very good. The breakfast quality is good, but there is nothing new about those things. The common problem in Europe is that the room is small and the hygiene is good. The service provided by the staff is also very good

JW Marriott is really good The hotel business is also very good Check in early It's late and the options are limited

Ctrip deducts money, the hotel still deducts money, no refunds, no processing, Ctrip delays every day, very disappointed

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

A beautiful hotel with exceptional staff all of which were professional, friendly and courteous.

Generally nice but quite worn down for the price. Keycards for doors seem to have a problem, had to adress the card not working 3 times during 48 hour stay. Staff super friendly. Breakfast was good. Location fabulous.

Lovely room. Very convenient location. Friendly service. Bit slow delivering luggage to room

With such a hype and name I had honestly expected more and better allround quality. The value for money verdict is low, despite good services present in this hotel. No hard critique points besides a folio mistake that I had to spend time on clearing myself...