To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(2319)
Positive reviews(2288)
Reviews with photos/video(857)
Relaxing hot springs(358)
Delicious breakfast(208)
Perfect for kids(167)
Delicious buffet(99)
(56)
Offers pick-up/drop-offs(52)
Has play area for children(28)
Negative reviews(31)
Guest User
Superior Room (2 beds)
Stayed in Apr 2025
Family
1 review
9.0/10
Great
Posted on Jun 2, 2025
It was the perfect trip with my mum. The hot springs facilities were excellent. Highly recommend it for a small family trip. The room was really nice and it was lovely to have a private spring in your room. The photos are accurate and the food was good! Highly recommend this stay.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們的酒店,並留下如此美好的評價!得知您對本次行程感到滿意,我們感到無比欣慰。我們期待在不久的將來,能夠再次為您提供更加優質的服務和更加舒適的住宿體驗。祝您生活愉快~
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travellers
9 review
9.0/10
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
7.0/10
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
好运༒降林
Deluxe Room (2 beds)
Stayed in Dec 2023
Travel with friends
25 review
10.0/10
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Feb 2024
Family
23 review
7.5/10
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Jan 2024
Travel with friends
5 review
5.5/10
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Guest User
Boutique Villa - 4-Room
Stayed in Apr 2025
Business travellers
4 review
10.0/10
Outstanding
Posted on May 18, 2025
Friendly service and thoughtful details
The front desk took the initiative to help upgrade the room type and sent welcome fruit. The cleaning lady cleans very carefully every day and the housekeeper Wu Meiqin is always responsive to every request.
Complete facilities
Company team building, with mahjong and KTV. The facilities are complete and rich. Good place for gathering.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you so much for your thoughtful evaluation! We are delighted to see that you are so satisfied with our hotel's services and facilities. We have been committed to creating a gathering place with complete facilities and thoughtful services. We are very glad that the company chose us for team building, and we are also very happy that the rich mahjong, KTV and other facilities here allow everyone to have fun. We look forward to having the opportunity to host you and your team in the future. We will continue to work hard to provide you with better service and experience!
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 11, 2025
The environment is very good. It is so comfortable to take a private bath in the drizzle. The children also had a lot of fun. The hotel's breakfast buffet is also very complete. I also like the private butler Wang Meijiao's service. I will come again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店全方位的高度評價。您提及的酒店環境、私湯體驗、小童娛樂以及自助早餐等方面,都是我們重點關注和不斷優化的服務內容。您的認可,是對我們工作的莫大肯定與鼓勵。期待您的再次光臨,我們將以更優質的服務和更完善的設施,為您和家人打造更加舒適、難忘的入住體驗。
Guest User
Executive Double Room
Stayed in Mar 2025
Couples
15 review
10.0/10
Outstanding
Posted on Apr 6, 2025
I booked this hotel on the last minute the day before the Qingming Festival holiday. It was a great leisure trip! I successfully avoided the peak of tourism with huge crowds of people.
🌳 Environment and leisure
The surrounding area of Nankunshanju is relatively quiet, without the feeling of noise and bustle. Although compared with some lively scenic spots, there doesn't seem to be much to "play" here, but this is precisely its advantage. It is very relaxing and very suitable for people who want to get away from the hustle and bustle of the city and have a good rest and vacation.
🏠 Room facilities
The experience of the room made me praise it. As soon as I entered the room, the huge surprise was that each room was equipped with a private bath. There was no need to squeeze into the public bath with others. You can enjoy a pleasant bathing time in the room alone. The area of the room is very large, and all kinds of equipment are very complete. There are enough trash cans to facilitate us to discard garbage at any time; bath towels are also provided in sufficient quantities, and there is no worry at all; and disinfected slippers are also provided. From these small details, you can see the hotel's care for guests.
The executive king room we stayed in was simply a luxurious suite. There was a large living room, an additional separate bedroom, and even better, there were two balconies with a super wide view, where you can enjoy the sunshine and beautiful scenery. In addition, the drinks in the refrigerator in the room were free, which made us who like to drink drinks feel like we had discovered a treasure. When we checked in, we also enjoyed the thoughtful welcome fruit, which was really happy.
🧑 Service
The service here must also be praised. The service at the front desk was very thoughtful. Not only did they enthusiastically check in, but they also asked me to add the housekeeper's WeChat. This is so convenient. If you have any needs, just contact the housekeeper. The housekeeper's name is Xu Keyuan. His response speed is super fast. Whether it is a big thing or a small thing, he can help us solve it quickly, which really makes us feel at home.
👪 Parent-child friendliness
It is especially worth mentioning that this place is particularly friendly to parent-child families. My friend came here with her children, and the children had a lot of fun here. The hotel has amusement facilities such as children's bumper cars, which allow children to play to their heart's content. The guest rooms also thoughtfully prepare children's daily necessities and slippers for children. This is really thoughtful. For families traveling with children, it is really a plus.
💰 Cost-effectiveness
The hotel also has some very good cost-effectiveness. For example, the massage service, I looked at the price, it is not too expensive. After playing tired, you can choose to enjoy a massage service to relax your body and mind. And the hotel has done a great job in infrastructure. There are fast charging piles next to each room. Let's talk about the parking lot. There are plenty of parking spaces and there is no pressure at all to park.
If it is just a couple/friends traveling, you may feel that there is nothing particularly lively to play early in the evening, which will be a little boring. However, for those who pursue a quiet and relaxing vacation atmosphere, this may also be an advantage.
In general, Nankun Shanju Hotel left me with very good memories. Whether it is room facilities, services or overall environment, they are all excellent. It must be given a 5-star rating! Highly recommended to friends who want to enjoy a leisure vacation! 😉
Original TextTranslated by Google
6/14
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的讚譽與寶貴建議!得知您在酒店度過了一個愉快的時光,我們深感榮幸和欣慰。我們一直致力於為賓客打造一個優雅、寧靜且充滿自然氣息的住宿空間。每個房間配備的獨立泡池,正是為了讓您能在私密的空間中盡享温泉的愜意與舒適。我們非常珍視這一特色,並會不斷努力提升相關服務,確保每一位賓客都能獲得最佳的體驗。再次感謝您的讚譽與建議!期待您再次光臨南崑山居温泉度假村!祝您生活愉快~
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 4, 2025
The environment is nice, clean and sanitary. A caring butler is arranged to answer any questions. A car is arranged to pick you up in the lobby. If you need to export camera photos, a computer is also arranged to borrow and export. The service is thoughtful. It is very suitable for family travel and not crowded. The children like it very much. It is a great experience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們的酒店,並留下如此美好的評價!得知您對本次行程感到非常滿意,我們感到無比欣慰。我們期待在不久的將來,能夠再次為您提供更加優質的服務和更加舒適的住宿體驗。祝您生活愉快~
Kasaijieluolazhaoshe
Superior Room (2 beds)
Stayed in Mar 2025
Family
16 review
8.0/10
Very Good
Posted on Apr 27, 2025
The room is comfortable. There are not many public hot spring pools. The wetland park was being renovated this time, so the price/performance ratio is pretty good. The breakfast and dinner are OK, but the dinner is not open until 6 o'clock. When I got to the second floor, even the corridor was full of people.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,非常感謝您對我們酒店的詳盡評價,您的滿意是我們最大的追求,而您的建議則是我們不斷進步的階梯。我們一直致力於為賓客提供的舒適與享受,您的認可讓我們倍感欣慰。我們將認真對待每一條評價,努力提升服務質量,為賓客提供更加優質的住宿體驗。期待您能再次光臨我們的酒店,祝您生活愉快!
Anonymous User
Deluxe Room (Double Bed) (Building 1)
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The hotel environment is very good and very suitable for vacation⛱️There is an intangible cultural heritage area in the park which is worth seeing, but no small animals can be seen. There are many types of food and beverages, and they are delicious. The room is clean and spacious. It's worth coming back next time. The waiter Li Qiuyi's service attitude was very good and made my stay enjoyable.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, hello, thank you so much for giving us such a high evaluation! Your recognition of the hotel environment, the intangible cultural heritage area, the catering, and the rooms makes us feel very accomplished. We have been committed to creating an environment suitable for vacation, and presenting the intangible cultural heritage area to everyone is also to allow guests to experience the unique cultural charm. Looking forward to your next visit!
Guest User
Superior Double Room
Stayed in Mar 2025
Couples
8 review
10.0/10
Outstanding
Posted on Apr 15, 2025
The room is very clean. It is very comfortable to take a bath in the private hot spring in the room. There are fewer people in the outdoor hot spring. The outdoor recreational facilities are probably under repair. After the repair, the experience will probably be better. The housekeeper Li Qiuyi is also very enthusiastic.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,非常高興您對我們酒店和温泉有如此高的評價!優美的環境和怡人的温泉是我們酒店一直以來的驕傲,也是為了讓賓客在忙碌的生活中得到放鬆和享受而精心打造的。您的滿意就是對我們最大的肯定和鼓勵。期待您下次光臨!祝您生活愉快~
Anonymous User
Guestroom - Near Water (2 Beds)
Stayed in Mar 2025
Family
7 review
10.0/10
Outstanding
Posted on Apr 6, 2025
I came here for the second time. The kids had a lot of fun. The buffet in the evening was also good. I personally like the freshly made and cooked dumplings the most. The service was also good. When I checked in, I added the manager Xu Keyuan's WeChat. I got timely responses and solutions to any questions and problems. Like it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇我們酒店,並在體驗後給予如此詳細和真摯的評價。我們深感榮幸能夠成為您和家人共度美好時光的地方,並對您的高度滿意表示衷心的感謝。我們會繼續努力提升各項服務的品質,為您提供更加便捷、舒適的住宿體驗。再次感謝您的評價和建議!期待您和家人下次光臨!
Guest User
Deluxe Room (2 Beds) (Building 1)
Stayed in Mar 2025
Travel with friends
10 review
10.0/10
Outstanding
Posted on Apr 3, 2025
The environment and sanitation are very good. The buffet breakfast maintains a variety of varieties even when there are not many guests, which makes people feel very satisfied. There is also a private butler who adds WeChat when checking in. The butler Xu Keyuan's service is very considerate. I still hope that music or songs can be played in the private and public baths🎵, so that it feels more advanced [smile][naughty]
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店並分享您的入住體驗,對於您在其他方面的肯定,我們深感榮幸。也感謝您的反饋,您的意見對我們至關重要,我們會不斷改進和提升服務質量,以更好地滿足客人的需求和期望。期待您的再次入住,祝您生活愉快~