To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2267)
Positive reviews(2236)
Reviews with photos/video(832)
Relaxing hot springs(399)
Perfect for kids(207)
Delicious breakfast(192)
Delicious buffet(95)
(60)
Offers pick-up/drop-offs(52)
Has play area for children(29)
Negative reviews(31)
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travellers
8 review
4.5/5
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Dec 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Feb 2024
Family
13 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Jan 2024
Travel with friends
4 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Mar 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Anonymous User
Superior Double Room
Stayed in Jan 2025
Solo travellers
19 review
4.0/5
Very Good
Posted on Feb 7, 2025
I went to this resort to enjoy the hot springs around the New Year and felt that the service was very good. The resort is in an excellent location, right near the highway toll station. The hotel provided free upgrade service, and the hotel room was in a good location, on the 6th floor. The hotel buffet breakfast was very rich, with Chinese and Western food, and enough fruits. When I was leaving, the hotel gave me some souvenirs, which was a great experience.
Original TextTranslated by Google
6/20
Response from Property: Dear guests, hello! Thank you very much for your recognition of our environment and breakfast! We have always paid attention to creating a clean and beautiful environment for guests, so that everyone can relax in a comfortable and cozy atmosphere. Looking forward to your visit again, we will continue to work hard to provide you with more thoughtful service and a pleasant accommodation experience! I wish you a happy day~
stonelei
Superior Room (2 beds)
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 9, 2025
We decided to visit the hot springs on the spur of the moment as the weather was getting cold. At first I thought the hotel would be a bit old as it was written in the system as having opened in 2016, but I was actually quite pleasantly surprised. It felt like it had just opened and was well maintained in all aspects. The hotel is large, with an outdoor parking lot and an underground parking lot, which is plenty of parking spaces and quite convenient. There is also a wetland park next to it where you can take a walk. The staff member Wang Meijiao's service was very good and worthy of praise. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們南崑山居温泉度假村的讚譽!我們的工作人員一直致力於為賓客提供熱情、周到的服務,王梅嬌女士的表現正是我們服務理念的生動體現。我們會把您的讚揚傳達給她,相信她會倍受鼓舞,繼續為賓客帶來優質體驗。期待您未來有機會再次光臨,我們將一如既往地為您提供卓越的服務和舒適的住宿環境。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I recently stayed at Nankunshanju Hot Spring Resort, and the experience was beyond my expectations! The hotel has a quiet environment, spacious and bright rooms, and the private hot spring pool on the balcony is private and intimate. You can enjoy the healing time of radon fluorine soda weak alkaline hot springs by drawing the curtain, and you will feel refreshed after soaking. The infinity pool and sunken open-air pool in the public area have excellent views, and it is a must to take photos and check in. The service is particularly heartwarming, and small biscuits and fruits are thoughtfully prepared, with full marks for details. The breakfast is rich in variety. Although it is a bit busy during peak hours, the staff responds quickly and has a warm attitude. It is also pleasant to walk in the surrounding wetland park. Whether it is a family trip or a couple's vacation, this is a perfect choice, highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的高度評價!很高興看到您在度假村的體驗超乎預期,這正是我們所追求的目標。我們一直致力於為賓客營造一個清幽、寧靜的住宿氛圍,讓您在繁忙的生活中找到一片寧靜的避風港。我們一直秉承“以客為尊”的服務理念,致力於為賓客提供貼心、周到的服務。我們會繼續努力,期待您的下次光臨,祝您生活愉快~
vickywinne
Boutique Villa - 4-Room
Stayed in Jan 2025
Family
1 review
4.2/5
Very Good
Posted on Feb 7, 2025
The Spring Festival decoration is very atmospheric. I originally booked a four-room exquisite room, but upgraded to a four-room large room. Each room has a hot tub and a private bathroom, which is very good. There are many places for children to play. The buffet breakfast has many choices and tastes good. I will choose here next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!太感謝您這麼用心的好評啦!看到您對我們春節佈置的氛圍這麼滿意,我們也跟着超有成就感。小朋友能玩得開心,早餐也合您口味,這就是對我們最大的肯定。您説下次還會選這裏,我們真是滿心期待,已經開始想着下次怎麼給您和家人帶來更多驚喜啦。再次感謝,盼着您下次再來!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2025
Family
25 review
4.6/5
Great
Posted on Feb 6, 2025
Private hot spring: Very good, clean, private and comfortable. The overall planning of the hotel is good, the Chinese restaurant also looks clean and fresh, and the taste is OK. There are many people during the festival, and the service is in place. The battery car is very convenient and suitable for all ages. A good place to get close to nature and relax.
Facilities: Complete
Hygiene: Good
Environment: Near the mountains and water
Service: Quick response
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very happy to hear that you are so satisfied with everything! We have been committed to providing guests with a comfortable and beautiful accommodation environment. We are particularly pleased to see that you like and enjoy it. The indoor hot spring is one of the features of our hotel. It is our greatest wish to let you relax and soothe in your busy life. Thank you again for your affirmation and support, and look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I came here for the second time. The service attitude was very good. They helped me upgrade the room type for free. There were cookies and tangerines. I especially thank Xu Keyuan. The hot springs in the room and the public hot springs were relatively clean. I will come again next time. What needs to be improved is the flow of people at breakfast. During the Chinese New Year, the queues for coffee, rice rolls and noodle soup stalls were a bit long, but they were all very good on weekdays.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!太開心您再次選擇我們酒店!您能認可我們的服務,還誇許克園表現出色,我們心裏滿是歡喜,已經把您的感謝轉達給她,她一定會更有動力好好服務大家。很抱歉過年期間早餐讓您等久了,我們會吸取這次的經驗,後續在高峯時段合理安排人手、增加餐食供應,保證大家能更順暢地享受早餐。特別期待您下一次再來!
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
This time, the experience at Nankunshanju Hot Spring Resort was simply amazing!
The hot spring facilities are first-class, the water temperature is just right, and when you soak in the hot spring at night, the sky and the lights are intoxicating, and your body and mind are greatly relaxed.
The resort has a variety of activities, especially the light show and fireworks show at night. The baby had a lot of fun and felt the strong festive atmosphere. I was lucky to win the special prize.
Overall, this trip not only allowed me to enjoy the natural beauty, but also felt the strong cultural atmosphere. I strongly recommend it to everyone!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們的極高評價!很高興得知您在這次體驗中感到身心得到了極大的放鬆,這正是我們努力的目標。我們一直致力於為賓客提供多樣化的娛樂體驗。夜晚的燈光秀和煙花表演是節日氛圍的絕佳點綴,很高興寶寶也玩得特別開心,還抽中了特等獎,真是幸運之至!您的強烈推薦對我們意義重大,我們會繼續努力提升服務質量。期待您下次光臨,祝您生活愉快!
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Chinese set menu from Sunday to Friday, buffet dinner on Saturday 2 adults and 2 children (under 1.2 meters): It was already 18:00 when we arrived at the hotel, just in time for the evening buffet. There were a lot of people during the Chinese New Year, and it was lively
Facilities: Fairly complete. If you want couples not to be disturbed, you can choose private baths, gym, dry steam, and sweat steam. However, there is only one sweat steam room and the other is under maintenance. One room can only accommodate four people. It can't be steamed when there are many people. Dry steam is very comfortable
Hygiene: Overall good, it was cleaned before check-in, and the details can be optimized
Environment: Fresh air and full of negative ions. It is recommended to choose a mountain view room to see the sunset in the afternoon and feel the sunshine when you wake up in the morning
Service: The staff in each position are very enthusiastic and explain carefully. I would like to praise the staff in charge of the 5th floor of Building 3. I accidentally broke a bottle at night. After notifying, they came to clean it immediately. The customer service response speed is very high
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,非常感謝您的詳細評價與反饋!很高興得知您在我們酒店享受了愉快的自助晚餐,並且對我們酒店的設施、環境以及服務都有不錯的評價,這讓我們倍感鼓舞。針對您提到的汗蒸房維修中的問題,我們深表歉意,並會立即跟進維修進度,確保設施儘快恢復正常使用,以滿足更多賓客的需求。衞生方面,我們會繼續加強對細節的打掃和優化,努力為您提供更加整潔、舒適的住宿環境。山景房的美景確實讓人流連忘返,很高興您也喜歡。我們會繼續致力於提升酒店的整體環境,讓每一位賓客都能感受到大自然的魅力。期待您下次再來體驗我們的服務。
Guest User
Boutique Villa - 3-Room
Stayed in Dec 2024
Family
56 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The front desk helped to upgrade the room. The experience was OK in all aspects. The room was large. There was a hot spring pool in each bathroom. There was an outdoor hot spring pool on the underground first floor, and there was a KTV, which was suitable for large family gatherings.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise. We will continue to work hard to continuously improve the quality of facilities, hygiene, environment and services, and strive to bring you a better accommodation experience. We look forward to seeing you again in the future and providing you with more thoughtful service. I wish you a happy life!