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"I booked 3 junior suits, we were traveling 5 adults and 4 children and in the reservation it was clearly stated that children from 3 to 7 years old entered the room for free. We arrived and they did not have my reservation and they put us in 3 normal rooms with an extra very uncomfortable bed. One of the very small rooms, with a strong smell of tobacco and facing the highway, we could not sleep well. I would like a refund of the overcharge. Thank you"

"Great hotel good location rooms are clean. Good choice of breakfast will stay again"

"The red level is reserved for free use of the Executive Lounge on the second floor. It serves a variety of snacks and drinks. The room is facing the sea. Bathroom amenities are Clarins. Overall satisfaction, sunbathe and drink something."

"This hotel does a really good job of capturing the “Hard Rock” vibe so if you’re into that you’ll enjoy your stay at this property. Lots of memorabilia dotted around, great music and some lovely touches around the hotel. We stayed in a deluxe room which was small but furnished to a good standard with a very comfy bed. Bathroom was well equipped and the balcony was a decent size. Jukebox feature on the TV is excellent and allows you to get the party started before you go out or continue it after hours in your room. Having YouTube on the TV is handy too. The pools were good, there’s 2 pretty large ones and they look great during the day and night. The rooftop deck is quite chilled, it has a bar and an infinity pool with beds to suit everyone really, lots of variety so standard cushioned beds and lower body shaped beds. There are several “Bali beds” that come with a 150 Euro minimum spend. Sounds like alot but the food & drink isn’t cheap so can be done relatively easily if you plan to stay at the pool all day and have lunch. The pools are shallow but a good size and the infinity pool offers a brilliant view over the second pool area. The second pool area features a stage and DJ booth at the top of the pool and is louder. The pool parties that Hard Rock offer are held here during the day as well so bear that in mind when selecting your bed. There is an “Eden Cafe” in this area offering burgers and the like during the day and the main “Sessions” restaurant that serves breakfast and dinner too if you book half board. We booked bed & breakfast so didn’t eat dinner at the property. We did have lunch on our first afternoon at the Eden cafe and it was very good. The breakfast offers an excellent selection & its tasty. They also have a musicians playing a different instrument each day on the outdoor terrace which is a nice touch. The bar area in the lobby lacks atmosphere and is a little on the slow side to get a drink. The cocktails are good though and its worthwhile having a drink there, especially if a live band is on. Service at the hotel was very good overall and we very much enjoyed our stay. The bellhops in particular are excellent. They provided us with a “courtesy room” on checkout day (we had a late flight) which was a nice touch after having checked out already and been out all day. The location of the hotel was further out than we thought and required you to either walk through a large, unkept subway or walk down narrow busy roads with several hills. The subway route is best and takes around 15 mins to Porto Banus but is not ideal at night. We had no issues and saw no undesirables but I do think Hard Rock could do more to make that subway more inviting (clean it, add their branding, have music playing etc). I don’t think they own it but perhaps they should take ownership of how it looks at the very least as it could quite easily put some people off staying at the hotel. The “****** Marbella” is attached to the hotel. It’s a nice ****** but lacks atmosphere. You also need your passport to enter (I had to go back to the room) so bear that in mind too. There is a handy supermarket opposite the hotel that has a great selection of snacks, ice cream, toiletries, booze etc plus it’s really cheap. There’s a lovely little bar called “Park Lane Sports Bar” that is family run and really charming. The drinks are cheap and the people who run it are very friendly. The resident dog “Lolo” is also quite a character and really makes the bar. We also ate at a lovely little Spanish restaurant called “Noto” - the prawns, pizza and service was excellent. There are more luxurious hotels to stay in Marbella and hotels in nicer locations but for a party vibe, good food & drink, strong pool decks and friendly service the Hard Rock is a solid choice."

"It should be a better five-star hotel in Marbella, but the experience is average and will not stay again. The picture of the Ctrip suite does not match the actual situation. It is actually a sofa in an ordinary hotel room, and the room has a musty smell. Ctrip indicated that it will open in 2020. I thought it was a new hotel. The actual decoration is relatively old. I don't understand why it is a hotel opened in 2020. The front desk service does not meet the five-star standard. The procedures are completed in the morning and the room card is picked up in the afternoon. There is a person at the front desk, very slow, and waited for a long time. The advantage of the hotel is that there are many restaurants, it feels good to eat at night, the location is by the sea, and the walk is very comfortable."

"The location is very good, a few steps to the beach and various restaurants, the underground parking garage is too small, although it is not expensive, but the entry and exit is too narrow and novices recommend that you stop by the road at night, generally between 8 and 9 o'clock to 8 o'clock the next day is free."

"I spent the weekend in villa marina, I thought the place was nice and cosy, very quite place with good connection to puerto buanos but there is no daily housekeeping and i think it’s overpriced"

"nothing to complain about the hotel as services and amenities are excellent. The staffs are very hospitable during our stay"