A heavenly hotel with a 6 star service of staff. This is how I would describe my stay. It was beyond my expectation. Seven years ago, I first visited the hotel but had a bad experience. But this time my stay was a heavenly one. Jay, the guru , he is a professional employee and knows his job and knows how to bring a smile and please the guests. He remained with us till our departure and bid us good bye to a promise to be back again. He also gave us late check out with his team Merry and Sawan on 21 april. Micheal helped me when I was not feeling well during check in. Bholah welcomed us in our room 3207 on 19 april. At the zanzibar, Mackenzie prepared nice cocktails for me. I had a medical condition which Stephane and Jennifer from Savannah Restaurant helped me Even, Vymal from Zanzibar helped me and set my table for me to have my breakfast. I will never forget these people who have helped knowing knowing my medical condition. There is 1 lady whom I will also never forget Yovishni from Zafrani restaurant, she made sure we were well served and looked after me and my family. She looked after us in Infinity Blue restaurant as well. Vayraj, my son's favourite Ronaldo also served us in Infinity blue restaurant and bar and Savanna restaurant. A chef made a heart shape pizza for me on Saturday 20 april, i can't remember his name. Angelique and Anais of Savana Restaurant looked after us well. I must also salute Jean Paul who made my kids ate indian food, my daughter loved the butter chicken and my son the madras lamb curry at the Zafrani Restaurant. At the Zafrani Restaurant, the food by Chef Harijit Singh like Arijit Singh's brother which I tease him was excellent and great service by Priya and Vishesh( I was sad to know he will not be there soon, please an appeal to make him comeback) Dear Mr Jérôme Carlier, you have an excellent team, let me say family at Heritage Awali Resort. Hats off to you to have lead such a great team. Each and every staff had that magical human touch which made my stay memorable and heavenly. Only 2 suggestion if you permit Sir: please include the minibar in all inclusive package and please put a toilet faucet spray and tap to ease toiletage in toilets of all rooms.