Mercure Château de Fontainebleau Demeures de Campagne

I'm an Insead student, I've been to this hotel other times (this was definitely the last). Everything was going well until checkout. First the attendant wanted to charge me for breakfast which had already been paid for. But the worst part was the breakfast itself, or rather, the lack of it. I had a scheduled flight and all my time was timed. When breakfast was supposed to start (6:30AM), few things were ready, so I asked the attendant to reimburse me for one breakfast since I didn't eat it due to the hotel's delay, but he strongly refused.

This hotel was a great value. We were too tired to go into town for dinner; we ate well both nights and the total price was a pleasant surprise. Friendly music entertainment and buffet on Friday night. Free parking. We would love to return.

The hotel is well situated in the center of the city. Large car park. Confortable and quiet rooms. facilities for meetings are well equiped : meeting rooms and places to work quietly in the lobby. The minus point but I recognise subjective is the variety of food : main dishes are a large variation of beef carot. The quality of the food is very good but once is ok, twice can be accepted but every day is too much.

Hotel is very nice and in a good area of town. Upon arrival we were greeted and helped by a nice staff member who arranged a taxi for us. This was the only positive experience with the staff. Later, we inquired about dinner and the staff told us they were fully booked and suggested we try Uber eats instead of helping us to find a suitable option in town. We asked if we could sit at the bar for a drink, but were denied due to them being fully booked. Luckily, we found a dining option on our own. Later, the music continued shaking our room into the early hours of the morning. A terribly unpleasant experience at a hotel that otherwise seemed quite nice. A bit more customer service would have gone a long way. We will be writing to the management with a formal complaint.

Definitely not a 4 star hotel. At best, it's a 2 star hotel.

We stayed here for two nights, as we wanted to have plenty of time to visit the Chateau de Fontainebleau, which is about a ten minute walk straight down the road. There is a car park on site, although when we arrived it was a Sunday afternoon and the hotel was very busy, we did manage to find one small parking space in the end. There is garage parking if the car park is full, for a small fee. We drove past the hotel the first time, as it is also called Demeures de Campagne, which was a bit confusing as we thought it was the wrong hotel. Reception staff were very welcoming and helpful, which was good after our long drive. The room on the third floor was spacious and modern, although the bathroom had an over-bath shower (slippy bath) and was a bit dated. There are tea and coffee-making facilities (not all French hotels have these) with decent large china mugs, much appreciated after so many hotels provide paper cups. We usually bring our own teabags, as French hotels often only provide herbal/mint or lemon teabags. The room was a bit hot, despite the aircon. There is an attractive garden to sit outside and have a drink. We didn't use the pool or other leisure facilities, but there seemed to be plenty to do. We sat outside for dinner the first night, and inside the second night as storms were expected. We found the food better than some reviews indicate. I enjoyed two entrees and dessert as I often find main courses too filling. The pretty vintage crockery - mostly different and attractive designs - was a nice touch. We didn't have the breakfast as the area near the Chateau has several cafes. Fontainebleau was heaving and extremely busy when we arrived on the Sunday, so it was good to have somewhere to park. Monday was much quieter (note the Chateau is closed Tuesdays).