Four Points by Sheraton Nanchang, Xihu

Four Points by Sheraton Nanchang, Xihu Reviews

Four Points by Sheraton Nanchang, Xihu

No. 6 Yanwu Road, Xihu District, Nanchang, Jiangxi, P.R. China, Nanchang, ChinaView Hotel Details
Four Points by Sheraton Nanchang, Xihu
Four Points by Sheraton Nanchang, XihuFour Points by Sheraton Nanchang, XihuFour Points by Sheraton Nanchang, Xihu
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Four Points by Sheraton Nanchang, Xihu Guest Reviews

4.7/5
Amazing
742 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(742)
Positive reviews(726)
Reviews with photos/video(306)
Classy environment(130)
Friendly front desk staff(107)
Delicious breakfast(60)
Loved the view(59)
Well decorated(36)
Well designed(20)
Delicious buffet(11)
Awesome gym(6)
Negative reviews(16)
manhole
Cozy Queen Room
Stayed in May 2023
Friends
2 review
5.0/5
Outstanding
Posted on May 3, 2023
A quiet place not far from city centre. I do enjoy the balcony though it was a very short stay at the hotel. I would like to come and explore more next time!
Response from Property: Dear Guest, Thank you for taking the time sharing your experience with us. I am glad you choose to stay with us for your visit to Nanchang. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward in having another opportunity meeting you again soon in the near future.Warm regards,Jordan Yu Deputy General Manager
Chun Vincent
Cozy Queen Room
Stayed in Jan 2024
Business travellers
16 review
4.0/5
Very Good
Posted on Feb 7, 2024
Up to international standard. Pricing seem okay for what they offer.
Response from Property: Dear Guest, Thank you for taking the time sharing your experience with us. I am sorry that some of your experience did not meet your expectations,please allow me to express my sincerest apologies. I noted that you scored low for your experience and I am very much appreciated if you could contact me and tell us detail. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Warm regards, Jordan Yu General Manager
Kuethe
Cozy Queen Room
Stayed in Oct 2023
Business travellers
9 review
4.7/5
Amazing
Posted on Oct 23, 2023
Nice hotel, good location, very convenient. Excellent Restaurant with not too much choice (enjoyed buffet and breakfast), but what was there was well prepared and tasty. Only criticism: difficult to get a non smoker room, as this hotel, like many others, do not put much effort in reinforcing their non-smoking-hotel policy. Finally though they found a room with almost no smoking smell for me, thanks to the good service staff. However it is possible to open the terrace door to let fresh air in. Until 10pm, some noise from activities of the nearby waterpark might be heard, after 10pm it is very quite. Definitely a recommendation, I will go again.
Response from Property: Dear Guest, Thank you for staying with us and share your experience with us. We have passed your feedback onto the team especially about the smoking smell,we thank you for your comments and look forward to welcoming you back to our hotel. Kindly Regards, Jordan Yang,Deputy General Manager
Guest User
Discount Twin Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Reasonable price, clean facilities, beautiful environment, good photos, great service, I will choose this hotel next time I return to Nanchang. Although I overslept and didn't enjoy the morning tea at this hotel, I hope I can have the opportunity to taste the morning tea at Sheraton next time. 🫰🫰🫰🫰
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Response from Property: Dear guest: Thank you for your good comments on our hotel. We are glad that you are very satisfied with our price, facilities, environment and service. We have been committed to providing guests with a high-quality accommodation experience and making them feel the warmth and comfort of home. It is a pity that you did not taste our morning tea. We will provide you with better service and experience next time you stay. Thank you again for your support and trust, and look forward to your next visit.
Guomingxing
Deluxe Room Twin
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on May 3, 2024
Very standard Four Points by Sheraton hardware and software services. What I like most is its location in the Elephant Lake Wetland Park, which is full of green and very suitable for family travel.
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Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very glad that you are satisfied with our brand and service. We have been committed to providing high-quality services and comfortable accommodation experience for every guest. We will continue to work hard to improve the quality of service and provide every guest with a better accommodation experience. Thank you again for your support and trust, and look forward to your next visit.
Guest User
Cozy 2-bed Room
Stayed in Apr 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Apr 30, 2024
I encountered some problems in the hotel. Thanks to Manager Yu for actively helping me deal with them. I am satisfied with the service and will choose this hotel again next time I return to Nanchang.
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Response from Property: Dear guest: Thank you very much for your feedback to our hotel. We are deeply sorry for the problems you encountered during your stay. We will continue to improve our service quality to ensure that our guests can enjoy a better accommodation experience. If you have any other questions or suggestions, please feel free to contact our customer service staff and we will do our best to help you. Thank you again for your feedback and wish you a happy life!
Anonymous User
Deluxe Suite
Stayed in Apr 2024
Booked for others
7 review
4.0/5
Very Good
Posted on Apr 30, 2024
The hotel has good facilities. The hotel has good facilities. The hotel has good facilities. The hotel has good facilities. The hotel has good facilities. The hotel has good facilities. The hotel has good facilities. The hotel has good facilities.
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Response from Property: Dear guests: The warm message is filled with happy expectations, the wonderful aftertaste is the condensation of the everlasting color, the happy mood is only because of your existence, and the affectionate care conveys the unchanging feelings. Thank you for your evaluation, and wish you happiness every day! We look forward to seeing you home!
Guest User
Deluxe Room Twin
Stayed in Apr 2024
Family
2 review
1.7/5
Posted on Apr 6, 2024
I can only say that it was a terrible experience~ I won’t talk about the distance, the location, and the surrounding facilities. They said they would give me coffee*2, but when I checked in at night, they said they were off work and would be back at work at 10 the next morning. So what was I going to do? I suggest canceling it. Here comes the point. There was a peculiar smell when I entered the room. Was the cleaning done in vain? The air conditioner was like a tractor when it was turned on. I took a video, but it seemed that it could not be uploaded. I wanted to sleep so hard that I had a nervous breakdown that night. The sound insulation was poor. I almost heard people walking upstairs. The bed sound next door was clearly audible. The amount of water from the shower head was not as good as the rain outside. I called the front desk in the middle of the night and they sent a technician to fix it. The technician worked hard! But it still did not affect my negative review of the hotel, because the technician said that the reason why the shower head was small was that it was blocked by an indescribable foreign object. I had already lain down at that time, so I didn’t take pictures. The hard decoration was rough. Be careful when you bring your baby to stay. There are safety hazards. See the pictures for details.
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Response from Property: Dear guest, thank you very much for your feedback on our hotel. We sincerely apologize for the problems you encountered during your stay in the hotel. We attach great importance to your feedback. We have conducted in-depth investigations and found the root cause of the problem you mentioned. This is our hotel's own fault, and we are deeply sorry for this. In response to the problems you mentioned, such as odor, air conditioning noise, and shower water volume, we have taken specific rectification measures, including comprehensive cleaning and disinfection of the room, replacement of air conditioning equipment, and repair of shower facilities. We promise to continuously improve our service quality in future services and provide guests with a better accommodation experience. At the same time, we are also very grateful for your suggestions and opinions on our hotel, which we will take seriously and improve. We hope that you can visit our hotel again, and we will serve you wholeheartedly to let you feel our sincerity and care. Thank you again for your feedback and wish you a happy life!
Guest User
Deluxe Room Twin
Stayed in Mar 2024
Couples
22 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel environment is very good and the room is clean. I will consider staying here again next time I come to Nanchang for tourism.
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Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your experience. We are glad that you have affirmed and praised our environment and hygiene. We have been committed to providing every guest with a comfortable and warm accommodation experience. Your satisfaction is our greatest motivation. We will continue to work hard to improve the quality of service and provide better service for you and every guest. Looking forward to your visit again!
Amazingfffffff
Cozy 2-bed Room
Stayed in Mar 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The hotel is located about 20 minutes from the West Station by taxi. It is very convenient. The road is elevated and smooth! The hotel gate is quite grand and the fragrance smells good. When you enter the lobby, you can see the front desk on the right to check in directly. The lady who checked me in this time was April. She was very nice and took the initiative to help upgrade the room type. I mentioned that I wanted a room with a better view. I was especially grateful for arranging a room with a lake view. When checking in, she introduced the hotel's infrastructure and surrounding tourist spots in detail, which left a deep impression! No matter from the big or small aspects, it gave me a feeling of home. I will choose here next time!
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Response from Property: Dear guest, thank you very much for your review and support of our hotel. We are glad that you are impressed by our location and gate, and we are also honored to provide you with a comfortable accommodation experience. Our employee Miss April is very professional and enthusiastic. Her service makes you very satisfied. We will convey your praise to her. We have always been committed to providing guests with the best services and facilities to make you feel the warmth and comfort of home. Thank you again for your visit and look forward to your next visit!
Anonymous User
Cozy 2-bed Room
Stayed in Mar 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The location of Four Points by Sheraton Nanchang OCT is very convenient. The hotel is close to Nanchang Station and the high-speed railway station. Taxi is also very fast. It takes only 10 minutes to get to the city center by taxi. The service of Eleven at the hotel front desk is very good. It feels really great. It will be the first choice for visiting Nanchang in the future!
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Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are very touched to see your satisfaction and affirmation of Eleven at the front desk. We will continue to work hard and be ready for you to come back at any time. I wish you a happy life!
Guest User
Cozy 2-bed Room
Stayed in Mar 2024
Friends
11 review
5.0/5
Outstanding
Posted on Mar 12, 2024
The location is good. The room has a balcony and you can see the Elephant Lake Park. The ELeven service is good. I will choose this hotel first next time I come here.
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Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise for Eleven has given her and the hotel a great encouragement, and it is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! I wish you a happy life!
Guest User
Deluxe Room Twin
Stayed in Feb 2024
Family
3 review
4.5/5
Great
Posted on Feb 24, 2024
This is the first time I wrote a review for Four Points by Sheraton Nanchang OCT. I planned to stay for one night in Nanchang during a layover, but I decided to extend it for another night after checking in. The room facilities were clean and tidy without any odor. What is particularly worthy of praise is that the sofas are all leather sofas, which are very friendly to hotel control with mysophobia. There are also shower facilities that are comparable to or even exceed five-star enjoyment. The hotel is very new, and you can actually eat delicious mixed noodles for breakfast. There are entertainment facilities for children in the public area, and the surrounding environment has a wide view. You can give your eyes a break on the balcony of the room! The most worthy thing is the five-star praise for the hotel's front desk and check-in service. They also took the initiative to send a breakfast, which really surprised many stingy hotels. I will stay again if I have the chance to go to Nanchang!
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Response from Property: Dear guest: Thank you for choosing Four Points by Sheraton Nanchang OCT and sharing your stay experience. We are very pleased that you have given such a high evaluation of our room facilities, breakfast and service. We have been committed to providing every guest with a comfortable and pleasant stay experience. Your satisfaction is our greatest motivation and honor. At the same time, we will continue to work hard to improve the quality of service and bring you and every guest a better stay experience. We look forward to your visit again, let us bring you more surprises and good memories. I wish you a happy life!
Guest User
Themed Premier Room (2 beds)
Stayed in Feb 2024
Family
7 review
4.7/5
Amazing
Posted on Feb 18, 2024
The buffet in the evening is very good value, 134 people per portion, with everything, including Buddha Jumps Over the Wall, Little Sheep Hot Pot, Lamb Rib, Goose Liver, etc., very cost-effective, the breakfast provided is very delicious 😋, it opens at 6:25, just in time to catch the train after eating. The room has no odor and a wide view. Disadvantages: When children play or jump, people downstairs can hear it and knock on the door, affecting the children's play; the sewer in the bathroom cannot drain, and there is still water in the room in the morning.
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Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what our hotel service staff has always pursued, and it will also become our motivation to continue working hard and making progress. In addition, we will also check the bathroom drainage problem you reported, and look forward to providing you with better service next time. I wish you a happy life!
Guest User
Cozy 2-bed Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel is newly renovated, the room facilities are very complete, and the service is also OK. The clay pot soup for breakfast is a highlight and tastes delicious. The hotel price is also quite reasonable and worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your experience. We are glad to know that you are satisfied with our decoration and room facilities, and we are also grateful for your affirmation of our service. We have been committed to providing every guest with high-quality service and comfortable accommodation experience. Your evaluation of our breakfast pot soup makes us feel even more gratified. We will continue to provide guests with delicious breakfast. Finally, thank you for your recognition of our prices. We will continue to work hard to provide guests with more reasonable prices and better services. Looking forward to your visit again!