Yangwangfanxing0520
May 4, 2024
The entire hotel has a long history. The lobby and room layouts are antique, with quiet and elegant elements everywhere. The environment is quiet in a bustling environment, which is very suitable for relaxation after traveling. I like the entry-level black tea incense very much. The front desk staff is polite and friendly. The only shortcoming is that the refrigerator in the room is broken. We want to keep the salted duck fresh. After communication, the service staff said that the refrigerators in other rooms are good and asked us to move one over. I personally think that it is one thing for us to be willing to move. We moved it over and changed it ourselves, and we also moved the broken one away by ourselves. This should be done by the hotel customer service staff and became our business. I feel that the service awareness is weak and slightly inappropriate. After all, we are customers, and we are very tired after walking for a long time during the day.
The breakfast is rich and varied, with local specialties and a combination of Chinese and Western, and rich choices. However, the service staff charged half price for some children who were over 1.2 meters and under 1.4 meters tall. The next day, they did not charge breakfast for some other children. The parents said that it would be charged only for children over 1.4 meters tall, and the other party did not charge any extra money. I don’t understand why they charged my family (1.2-1.4 meters) the day before yesterday. If they could just charge me, they would chase me and ask which room I was from. I clearly told them when I entered the door, but they made a mistake. This is inefficient and it is embarrassing to disturb people’s meals.
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