Popular Naples 4-star Hotels

Fantastic hotel, lovely breakfast and very kind staff. Pros: eco & power-saving, air con in rooms, beds extremely comfortable, delicious breakfast with plenty of choice, rooms always clean and tidy, reasonable location not too far from centre Cons: very poor tap design, bathroom a little tired and could do with an upgrade, room wasn’t quite ready on time, would prefer breakfast to be a buffet & just help yourself, a smart TV would be beneficial for tourists to access Netflix etc. couldn’t find the wellness centre The cons however didn’t impact our stay enough to mark it down at all. 5 out of 5

We stayed in this hotel for 4 nights during a visit to Naples. The location is very convenient, walking distance from the old city and next to the underground and train station. The building has been very tastefully refurbished, the rooms were clean and breakfast lovely. There is an amazing roof terrace to grab a drink or dine, with beautiful plants and a wonderful view! A special mention for the staff: everybody was attentive, friendly and helpful. We had a lovely stay and will come back if we have the chance.

Such a good hotel to stay in Napoli. The room was perfect, super comfortable, well equipped and perfectly clean. The breakfast is very good for the Italian standards and the front desk is always eager to help. Very recommended!

This was my most expensive booking while in Naples for a short holiday. There were some really good aspects to the hotel offering - a very central location next to Garibaldi and a really nice rooftop sundeck pool and bar (although I’m not entirely clear why the sides of the sundeck have been camouflaged with fake foilage, completely blocking out the view across the city). However, my room was really disappointing for the price. While large, and clean, with big traditional balcony windows looking over the street, there were problems throughout the space which demonstrated a lack of attention and care. The toilet flush was broken, with the short flush not working and the main flush jamming so you had to push it several times to shut off the flow. The settee was filthy and needed a good clean. The walls were scuffed and dirty. There were no instructions for the air con. And all the lights bar one in the ceiling were broken. There were slippers but no dressing gown. There was no soap in the bathroom to allow you to wash your hands properly Moreover, the large space was just really under designed. It felt bare and quite soulless, when with some thought it could have been turned into a really lovely space, perhaps with a coffee table to allow one to make meaningful use of the settee etc. generally I was just disappointed given the price and star rating. What is worse, when I explained the issues to the receptionist at the end of my stay he just stared blankly at me and then asked me for the city tax, and in the end I felt forced uncomfortably to ask him explicitly if he had an apology and some kind of explanation for me regarding the issues I had identified. This kind of anti-customer service is entirely unacceptable for any hotel, and it really summarises the underlying problems with this place - claiming to be a luxury hotel when it really isn’t, sadly. Oh, and breakfast fine but not outstanding. Too much cheap processed food (ie cake and dry biscuits) and not enough hot food and healthy options like fresh fruit.

We stayed at the hotel for four days in early July. This resulted in us leaving with the best impressions. There was a lot of politeness and friendliness among the staff. The room was exactly what we wanted and very clean. Our maids cleaned and tidied it every day. Clean towels were provided and bathroom accessories were promptly replaced. The breakfast was plentiful and varied. Location was perfect!!! We highly recommend it. We will definitely stay at this hotel again if we visit Naples again. Sophia and Sotiria from Greece

Fantastic hotel!! We arrived last night at 22:00 and checking out this morning as we move onto Ischia. If all the negative reviewers did their research prior to booking this hotel then they would know it’s a stop off hotel rather than a long stay hotel. The taxi ride from the airport took all of 10mins and cost €20. Yes, the drive up is extremely “dodgy” and not somewhere where you would be walking alone at night. However, once inside it’s like a completely different place. Very clean, safe, modern with friendly staff. Our room was on the 14th floor and Premium, it was immaculate plus the shower/bathroom was great with a walk-in wet room. Shower pressure was bliss after travelling all day. Breakfast was fabulous, various pastries, cold meats and cheeses, fruit and yogurts. A typical Italian breakfast consists of a pastry and coffee, so I think their attempt at bacon eggs and beans etc to please that clientele was 10/10!

The hotel is a charming hotel, from the reception to breakfast service... quality is there and the place is beautiful ... the neighborhood is a little less ... but it is Naples ! And it is sympathetic ! Go closed eyes ...

I have nothing but good things to say about this hotel. The staff go above and beyond to make your stay perfect. Rooms are modern, very clean and beds extremely comfortable. Breakfast is great. Lots of choice (especially if you like Italian cakes and pastries!! Location is fantastic. Rooms are sound proof but as it is away from the main road, traffic noise not a problem. The airport bus stops right outside and this is a definite bonus when leaving to return to the airport as it is the first stop on way en route and it gets packed by the time it reaches the last stop! Perfect location for the historic centre (only a five minute walk away, as is the nearest metro station - municipal. The area feels safe. You hear lots of negative things about Naples but I can only think that it is from people who have actually never visited this fascinating city. Yes it's grimey, has graffiti everywhere but it is very vibrant and the people are absolutely lovely and are clearly proud of their city The only scary thing about the place is crossing the road!!! Anyone who drives here deserves a medal!!!

Firstly the good things, this hotel was kept very clean and the staff were all very friendly and did help with the issues we experienced. The negatives: on arrival our room wasnt ready, we had left home at 07.30 in the morning, and arrived at the hotel 17.30, so an exhausting day travelling (as flying usually is) so to find that the room wasnt ready was not a great start. We had to sit in reception for approx 45 mins waiting. But the main problem for us was that the air conditioning was broken while we were there. The room we were in was on the ground floor, there was no pavement on the street outside so we had cars driving and parking right outside our window. Due to the broken air conditioning we needed to keep the window open to try to get some airflow, but this meant we had all the street noise and traffic fumes coming into the room. The hotel did move us to another room on a higher floor so we were away from the traffic fumes, unfortunately this room had the sun shining in all day and was even hotter than the first room. Again the staff were helpful and found us a fan to use which did help a bit. Our first room on the ground floor was not as nicely decorated as the second room, the first room was tatty and basic, so I think it will depend which room you get allocated as to how nice the room is. We had read reviews that the area is not nice, it was so much worse than we could have imagined - I have never seen so much rubbish piled up, its grubby, dirty and smelled of urine. I had thought a 25-30 minute walk into Naples would be ok, but we only did it once. Got the train thereafter to avoid the disgusting streets on the way in. The trains are surprisingly clean and pleasant compared to walking, once you work out the ticket system. The train station is approx a 10 minute walk from the hotel. There arent many place to eat near to the hotel, and they dont open in the evening until later around 8pm, which is later than we are used to. The hotel food was expensive was quite revolting, we only ate there once. They served a weird cold courgette dish and hard cubes of potato as the vegetable sides. So the rooms, the food, the broken air conditioning and the area surrounding the hotel spoilt our holiday. This was our first holiday together as a couple and we wanted it to be special so its doubly disappointing that the hotel was such a let down. If you want to visit Naples, I would suggest avoiding this hotel, find one closer to the centre where you can wander out of your hotel and be right in the heart of Naples, with all its eateries and coffee shops on your doorstep.

Very nice hotel located along the water. Balconies face the waterfront with a couple chairs and a table on each balcony. Large, well-appointed rooms. Huge breakfast buffet with waitstaff available to get specialty coffee drinks made to order. Large hotel that often has conferences, so reception area can be very busy. Reception staff not very friendly, but breakfast staff were very helpful. Easy walk to restaurants.