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"The service experience of the whole Trip.com is very poor; help the boss customer book the hotel, the front desk informs the room that there is no payment, and the customer credit card directly swipes the card; half a month later, the credit card money was repeatedly deducted; fortunately, I took the accommodation order and could explain it clearly; Contact Ctrip to ask me to provide a certificate. After finally finding the certificate, I experienced three consecutive days of different customers' phone contact. The matter was still not resolved. Ctrip did not explain from beginning to end why the money did not pay the hotel, and did not explain how to compensate. What is the reason for compensation? As a result, my company could not be reimbursed, and the money could not be refunded; the whole process of check-in and booking experience was very poor; as a loyal fan of Trip.com, I was really disappointed; First of all, there is no timeliness in handling complaints, and it is not clear what the customer wishes. Different customer service calls are bombed in turn, and none can be patted; second, from beginning to end, there is no error in which link, and no compensation according to the breach; Obviously, for customer capitalism, we can't retreat if we don't live, there is no room for moderation; but Trip.com is wrong, I'm sorry to solve it, and the double standard behavior of our own revolutionaryism is extremely bad! Originally thought that I was a platinum customer, the complaint will be handled more promptly, but there is no difference at all, so there is no difference between booking Trip.com, Tongcheng, and Encore, no matter your membership level is high or low; Therefore, it is recommended that you do not put the dishes in a basket, if there are cheap ones, you can find cheap ones, and the expensive ones may not be good. If there is a problem, it will avoid the weight, and the compensation that should be borne will not be responsible for itself; The customer service also said: Why didn't you call us Trip.com at that time, we will deal with it immediately, meaning that the customer did not contact you, you are not right, the responsibility is with you, hearing this is really fainted on the spot; The time difference between China and the United States, I booked a hotel, and I have to pay attention at any time. I don’t pay attention. I have to be on duty 24 hours a day like a Trip.com employee... How can this customer service be on duty... Commission Ctrip earns, you have to do things, you don’t do it is your fault! To the extreme!"

"Very satisfied. Good service attitude. Complete facilities. Safe location. Highly recommended. More cost-effective than staying in Chicago. Good choice. 30 minutes drive to DT"

"Nool stay, forgot about this affordable location.....room was farely clean but floor wasn't swept or toilet seat cleaned."

"The room is large. There is a kitchen in the house, the kitchen has a microwave, dishwasher, two stoves, toaster, coffee machine and pots and pans. There is a free self-service laundry room, gym, swimming pool and more open 24 hours. The free breakfast buffet is also good. There are many shopping shops around, less than 1 mile to Costco. Every day someone cleans and changes bathroom supplies and bedding."

"The room is spacious and bright, it is recommended"

"The overall is good, the price is considered cheap among hotels of the same level in Chicago, and the location is not bad. I will consider staying again next time. But I don't know what time is the breakfast? I haven't had it for more than a week. 😆"

"I checked in 2 hours in advance, but I was charged 80 per day. I thought it was a security deposit and would be refunded after check-out, but it has not been refunded until today. Of course, I only asked if I could check in early, not if it was free."

"Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car."

"Overall feeling good"