Comfort Suites Near Casinos

I've stayed at this hotel a couple of times. I didn't know about the recent flooding. There was a bit of smell and quirkiness from the recovery of the flood. It was close to ******. Norwich is generally nice. This hotel is near a factory and a highway. So a bit isolated. I had a nice room. Breakfast was a nice spread of cereal, bagels, bread, muffins, waffles, and hot tea, hot chocolate, and coffee. They have a lot of necessities if you leave anything like tooth brush, tooth paste, etc. Vending mschines are nice. I had chips from their little vending area near the front desk.

Requested refund- fire alarm system is buzzing in everyone room, hallway and common areas. Front desk gentleman was great. He let us try out different rooms and each room had loud buzzing noise. He gave us the ******* phone number to help us. ******* representative said we would be receiving a full refund.

I stayed here three months earlier, and at that time in October, they are fire alarm system was making a constant 24 hour noise from the siren that is installed in every unit. You could even hear it in the hallways and you could also hear it at the reception. Back then they said they had a crew working on it. Here we are three months later same noise nothing was done. This time around my TV wasn’t working either. I called immediately and was told that that had to do with the flood however, in the reception the TV was working as well as in other rooms. Nobody bothered to even come and check that out. This could be a decent property if the owners were on top of it a little bit more. I stay there for convenience, but would not recommend us to somebody that spends more than half an hour in the room other than sleeping

Hotel was closed due to a flood a month ago and we were never notified that we had no where to stay for the night. The employee that was there was nice but we should’ve been notified to be able to book somewhere else

DO NOT STAY HERE. FIRST OF ALL THEY NEED TO BE OPEN AND NOT MAKE RESERVATIONS IF THEY ARE NOT GIVEN OPEN.

Couldn’t shower in the morning. Our shower didn’t work at all …..ice machines didn’t have ice

I had stayed at this property 2 times in the last 3 years and totally enjoyed my stays. However, this time, this property was flooded during a severe storm on Dec. 18,2023 and was closed indefinitely. I requested a refund through ******* and also directly to the property, but a refund was refused for whatever reason, forcing me to go to my credit card company to get my money back. It is unfortunate that the management of this property will not do the right thing. Hence, I will not be staying there again after they reopen.

Heavy rain flooded the hotel work up very early in the morning….. had to have the whole hotel evacuated and couldn’t even get a refuned

Very clean. Great value for the price. Highly recommend. Close to Mohegan. Breakfast included. Will definitely be back!