Hyatt Paris Madeleine

Convenient for strolling , but hotel very old, pictures of rooms doesn’t match with real view of room. Rooms very cold for staying with kids . Food assor**ent on room service menu not enough.

While this isn’t the worst hotel I have ever stayed at (see the Walnut Creek Marriott), it is certainly the worst for the money. Before we had even checked in I told my husband we would never book at this hotel again (and, frankly, will think twice before booking with any Hyatt hotel based upon our experience here). We’ll start with the email that they sent to my husband prior to our arrival when he inquired as to whether early check in would be available: “I am contacting you today as we had the information that you will be arriving at the hotel around 11am, unfortunately as we are a small property and the only Junior Suite that we will have available today is booked with a guest having a later check-out , we will only be able to have the room ready around 6pm. We will of course be able to keep your luggage at the front desk, and we do also have changing room and shower available in our Fitness area.” Keep in mind that we were paying 784.89 EURO/night + fees (for 5 nights) for a junior suite to be available for a 3 PM check in. I am pregnant; my toddler son is 2.5 and we had just had a long flight from the west coast of North America and were all exhausted. I cannot wrap my head around offering late checkout as a benefit to one guest when doing so requires that ANOTHER GUEST pay in excess of 112 EUROS for the privilege as you just do not have enough rooms to offer this “benefit” without directly stealing payed time from your next guest. Had the hotel informed us that they would not allow us to check in until 6 PM prior to the morning that we were arriving, we would have chosen alternate accommodations (as we have for our return to Paris). This has never happened to us before and I cannot more strongly indicate how outrageous I find this practice. I will be recreating a twitter account for the sole purpose of understanding from Hyatt corporate how theft from one customer for the benefit of another is an acceptable business practice. (Just as an FYI, since we heard other guests being turned away after 4 PM as their “room was not ready” - this hotel guarantees that some customers do not have to check out of their room until 4 PM - and does not typically inform the next guest until they arrive to check in at 3PM that their room will not be available until 6 PM as a result.) I put up a stink at the desk because I was exhausted and irate. They found us a tiny room to use temporarily until the room that we were paying for was vacated by the customer that we had the “pleasure” of paying to put up in our room for a few hours. They did allow us in that very small room at 11:30 AM. Honestly, at this point there was little that the hotel could have done to leave me with a good overall impression but the room was much worse than I expected for the cost. When we finally got in our room, it was in desperate need of a good clean and repairs. Half a dinner roll from some prior guest hung out on the floor by the nightstand for the entir

Staff is very helpful and friendly. We are always recognized by the staff. The room is clean and convenient and location perfect.

A great hotel in a lovely area It was a public holiday and a little quiet but the hotel rooms and the staff were amazing and helpful I would definitely recommend staying here We never used room service but they have a lovely two hour free bar for everyone staying A nice touch

Staff interacts when approached but indifferent otherwise. Mini bar gets one coke, an apple juice, Pringle's can and candy bar for 4 night stay - no refills for you. Breakfast in restaurant is expensive enough but set price is only if you commit to breakfast daily for entire stay. If just certain days, cost increases by 33%. Attractive property and rooms, nice location but quite stingy considering the cost of boutique hotel.

Very nice and clean hotel. Staff is amazing and very helpful. Highly recommend. Room and linens were clean and slept very well. Staff was awesome. Used them to get Taxi, restaurant recommendations, and general information. Great choice.. will stay again when in Paris

Absolutely beautiful hotel, spacious rooms, wonderful and helpful staff. Can't say enough wonderful things about our stay, loved every minute!