"Snabrufani Hotel is a five-star hotel in Perugia, Italy's Millennium Ancient City, located in the center of the old city, the environment is absolutely great! Especially the third floor terrace, a variety of hand-painted desktops are colorful! Looking around, the new and old city wheel corridor line is clear, the church bells on the mountain in the morning are quiet and natural, and there is a sound of organ sounds, which can't help but make people feel excited...
But as guests of Perugia International Music Festival, young Steinway artists and family members, the staff of this hotel expressed very, very dissatisfied with the ”hidden snub” of Chinese (Oriental)! As a diamond customer, I personally strongly recommend Trip to take measures that do not recommend and do not encourage Chinese people to be humiliated and safeguard the dignity of the Chinese!
First of all, the middle-aged and elderly female foreman in the breakfast room has to ask for the East face (including Korean and Japanese passengers who participate in the music festival), and they must ask for the room number every morning, and never lead! For the Western whites who enter the hall at the same time or subsequently, not only do not ask the room number, but also personally guide the position, which makes the contrast too big! I have been abroad hundreds of times since 1998, flying into platinum cards, to Europe dozens of times, or the first time in the underdeveloped mountain city, I have seen an indescribable neglect, even hidden discrimination! Nothing unique, before leaving Perugia, we wanted to make an appointment with friends of piano professors from Europe and the United States to have a dinner, especially to the open-air bar on the first floor, ask the female clerk if there is a window table positioning, know that no one is booking, put forward an appointment for the evening, a male store asked the room number, said can not make an appointment by the window table? I said: The female clerk said that there was no appointment at the table, and we were also hotel guests, but the male clerk was very ”stubborn” and said that he could not book! I said to pay the advance first, and the male clerk waved and said no! This kind of service attitude is honest, it is no longer a matter of mutual respect! This old hotel is old, but so bad for customers, I think it is unreasonable snub to Chinese tourists! Because our face is Oriental, Chinese, because we are not white passengers who look ”noble”? ! (Next year if we come to Perugia, we will never see these unreasonable hotels for Chinese people, by the way, we later went to the local Michelin restaurant, very hilarious...)"