Ocean Bay Phu Quoc Resort and Spa

The room quality was terrible, and the attention to detail was practically non-existent! There were stray hairs left on the pillow, and the toilet kept gurgling and backing up with a foul stench! On top of that, the bathroom is semi-open! Worst of all was their Ocean Bay restaurant! They charged a 240 RMB seating fee! If you don't pay for a seat, they won't even let you take photos! Have they completely lost their minds over money? Fix your quality first before you get so greedy!

The service was excellent. The buggy driver on the property was very dedicated and even helped carry our luggage upstairs. The scenery is gorgeous and super photogenic/Instagrammable. The only downside was that there were quite a few mosquitoes.

This hotel is a resort with excellent greenery, though it's a bit out of the way. The beach is very long. The hotel restaurant is also beautiful, but the food isn't good and it's expensive. Good greenery means more bugs, which is acceptable, but I've seen snakes by the road, which is a bit too wild, haha.

Honestly, the service was mostly top-notch. However, since we stayed in the old section, the facilities were truly subpar. The shower pressure was low, and there was a lingering urine smell, even though we made sure not to stay on the first floor. It still felt damp. The room phone was old and noisy, the hairdryer was broken, and the fridge wasn't cold. Breakfast was just average. As for the sunset restaurant, it's really just for taking photos; you can order a drink and that's about it. The food was genuinely bad and expensive! So, overall, the negatives are what I've mentioned above. The view, however, was quite good. If you're going to stay, I'd recommend the Grand section; definitely avoid the old part.

I went on vacation with high expectations, but I never imagined the hotel environment would be so terrible. There was rot, mold, and moss everywhere. The plants were poorly maintained, the furniture was old, and the hygiene conditions were very bad. The room was damp and had insects. I woke up after one night feeling itchy all over, and I didn't even realize I had a bite that has been red, swollen, and painful to touch for days now. Although the service was good, I will never stay in such a 'back-to-nature' hotel again.

First, let's talk about the environment. Personally, I think most resorts are pretty similar, and the only real highlight here is the restaurant, which you can visit even if you're not staying at the hotel. The pool is right next to the lobby, which is an awkward location because people checking in and out can easily see it, and it's not even that big! Second, the cleanliness was genuinely the worst I've ever encountered in a resort room. The pillows were covered in stains, and the bedsheets had black spots. The shampoo and shower gel bottles were also full of white residue. I have no idea how their housekeeping department operates. If you're particular about cleanliness, definitely look elsewhere. Third, the facilities. It was the rainy season, and my room just happened to leak. Water was dripping onto the table behind the bed. I called twice for someone to come and waited for almost an hour. I couldn't wait any longer, so my friend and I braved the rain to ask the front desk what they were going to do. They ended up upgrading us to a sea-view room. Honestly, giving me the same room type would have been fine because being stuck in a room during the rain is like being in jail anyway, so the upgrade didn't really change anything, and they acted like they were doing me a huge favor. Also, the hotel didn't even have disposable slippers, and the hairdryer was one of those weak travel ones – I was so fed up! The shower pressure was low, so I thought I'd just clean the bathtub and take a bath. But then, halfway through cleaning, when I tried to drain the dirty water, the drain plug got stuck and wouldn't open! Sigh, just stay here, and you'll be speechless. Fourth, the service was just average!