New World Phu Quoc Resort Reviews

Response from Property: Dear KA PO,Thank you very much for your kind feedback and for choosing to stay with us at New World Phu Quoc Resort.We’re delighted to hear that our Front Desk team could assist with an early check-in to help start your stay more comfortably. It’s also wonderful to know that the surprise birthday amenity added a sweet touch to your celebration — we always aim to create special memories for our guests.We’re thrilled you enjoyed our recreational offerings like kayaking, and we’re especially proud to hear your compliments for Trunh and Dung. We’ll be sure to pass along your appreciation for their exceptional service — they’ll be happy to know they made such a positive impression.Thank you once again for your recommendation. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our room, facilities, water park, beach activities and our location. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit.With Best Regards,New World Phu Quoc Resort Management

Response from Property: Dear K_Arora,Thank you very much for taking the time to share your recent experience with us.We’re delighted to hear that you appreciated our location and the service provided at the front desk — your kind words will certainly be shared with the team, who will be encouraged by your recognition.We sincerely regret to learn that the food options, including the in-room dining menu, did not meet your expectations and that certain items were unavailable during your stay. Please accept our apologies for this inconvenience. Your feedback is extremely valuable and has been shared with our culinary and room service teams. We are actively working to expand our offerings and improve availability to better serve our guests.We hope to have the opportunity to welcome you back in the near future and provide a more seamless and satisfying dining experience.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Josephine Lung,Thank you so much for your kind words! We're delighted to hear that you enjoyed your beautiful villa and the amazing private pool. It's also wonderful to know that our team made you feel welcome and well taken care of—your compliments on our service truly mean a lot to us.We're glad you had a great time at the Water Park Beach as well. It’s one of our favorite spots, and we’re thrilled you enjoyed it too!We hope to have the pleasure of welcoming you back to New World Phu Quoc Resort very soon for another memorable stay.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Wai wai wendy,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress this situation has caused you. The comfort, safety, and trust of our guests are of the utmost importance to us.Upon receiving your feedback, we immediately launched a thorough investigation. This included a detailed review of CCTV footage around the villa area, a cross-check of the electronic lock access logs, and direct interviews with the housekeeping staff conducted by both our Security and Management teams.After a comprehensive internal review, we did not find any irregularities or evidence of misconduct. Please rest assured that we have stringent safety protocols in place and are continuously working to strengthen these procedures and enhance our security measures to safeguard our guests' belongings and peace of mind.We truly regret that your experience did not meet your expectations and remain at your disposal should you need any further assistance or clarification.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Iris,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. In terms of options for the restaurants, the related department is looking into expanding more options for our guests.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear d(O.O)b,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit.With Best Regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're truly delighted to hear that you had a memorable stay and found New World Phu Quoc Resort to be a great destination for families.It means the world to us that you would recommend our resort to your friends and loved ones — your trust and support are the greatest compliments we could receive.We look forward to welcoming you and your family back for another relaxing getaway in the near future!Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments as well as constructive feedback on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Nicole Lam,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our facilities, particularly the swimming pool — it’s wonderful to know that the resort’s design and amenities met your expectations.However, we are truly sorry to learn that our service did not match the high standards we strive for. Please accept our sincere apologies for falling short in this regard. Your comments are very valuable to us, and we are already working closely with our team to enhance training and improve consistency in delivering warm, attentive service.We appreciate your honest input and hope to have the opportunity to welcome you back soon, so we can provide you with the seamless, 5-star experience you deserve.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Janice Siu,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. We also appreciate your feedback on our room, which provides us valuable insights into our improving plan to better the room condition for your next stay. Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create an amazing experience.Eagerly looking forward to your next visit.With Best Regards,New World Phu Quoc Resort Management

Response from Property: Dear Victor,Thank you for sharing your honest feedback with us. We sincerely regret that your experience did not meet expectations, and we deeply apologize for the shortcomings you encountered during your stay. Providing exceptional service is our top priority, and it is disheartening to learn that we fell short in delivering the level of hospitality you anticipated.We understand that a seamless pre-arrival experience is crucial, and we are truly sorry that your requests for kids' amenities, a birthday cake, and private pick-up arrangements were not fulfilled. This is not the standard of service we strive for, and we will be thoroughly reviewing our internal communication processes to ensure such oversights do not happen in the future.It is also concerning to hear about your in-room dining experience and transportation issue. Serving properly cooked meals is fundamental, and we regret that this was not the case with your order. Additionally, being dropped off in an inconvenient location due to a situation with another guest is unacceptable, and we sincerely apologize for any distress this may have caused.Equally important is the warmth and attentiveness of our staff. We are deeply sorry that you did not feel welcomed and that your concerns were not followed up on at check-out. A genuine smile and a caring attitude should always be at the heart of our service, and your feedback is a wake-up call for us to reinforce our hospitality standards across all departments.On a positive note, we are glad that you and your family enjoyed the Kids’ Club and the new kids' swimming zone. However, we acknowledge that this alone does not make up for the disappointments you faced.Your feedback is invaluable to us, and we take it seriously as we work towards improving our services. We genuinely hope to have the opportunity to regain your trust in the future. If there’s anything further we can do to make it right, please do not hesitate to reach out to us directly.Warm regards,Thai NguyenHead of Room Division