New World Phu Quoc Resort Reviews

Response from Property: Dear Josephine Lung,Thank you so much for your kind words! We're delighted to hear that you enjoyed your beautiful villa and the amazing private pool. It's also wonderful to know that our team made you feel welcome and well taken care of—your compliments on our service truly mean a lot to us.We're glad you had a great time at the Water Park Beach as well. It’s one of our favorite spots, and we’re thrilled you enjoyed it too!We hope to have the pleasure of welcoming you back to New World Phu Quoc Resort very soon for another memorable stay.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Wai wai wendy,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress this situation has caused you. The comfort, safety, and trust of our guests are of the utmost importance to us.Upon receiving your feedback, we immediately launched a thorough investigation. This included a detailed review of CCTV footage around the villa area, a cross-check of the electronic lock access logs, and direct interviews with the housekeeping staff conducted by both our Security and Management teams.After a comprehensive internal review, we did not find any irregularities or evidence of misconduct. Please rest assured that we have stringent safety protocols in place and are continuously working to strengthen these procedures and enhance our security measures to safeguard our guests' belongings and peace of mind.We truly regret that your experience did not meet your expectations and remain at your disposal should you need any further assistance or clarification.Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Iris,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. In terms of options for the restaurants, the related department is looking into expanding more options for our guests.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear d(O.O)b,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're truly delighted to hear that you had a memorable stay and found New World Phu Quoc Resort to be a great destination for families.It means the world to us that you would recommend our resort to your friends and loved ones — your trust and support are the greatest compliments we could receive.We look forward to welcoming you and your family back for another relaxing getaway in the near future!Warm regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments as well as constructive feedback on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Victor,Thank you for sharing your honest feedback with us. We sincerely regret that your experience did not meet expectations, and we deeply apologize for the shortcomings you encountered during your stay. Providing exceptional service is our top priority, and it is disheartening to learn that we fell short in delivering the level of hospitality you anticipated.We understand that a seamless pre-arrival experience is crucial, and we are truly sorry that your requests for kids' amenities, a birthday cake, and private pick-up arrangements were not fulfilled. This is not the standard of service we strive for, and we will be thoroughly reviewing our internal communication processes to ensure such oversights do not happen in the future.It is also concerning to hear about your in-room dining experience and transportation issue. Serving properly cooked meals is fundamental, and we regret that this was not the case with your order. Additionally, being dropped off in an inconvenient location due to a situation with another guest is unacceptable, and we sincerely apologize for any distress this may have caused.Equally important is the warmth and attentiveness of our staff. We are deeply sorry that you did not feel welcomed and that your concerns were not followed up on at check-out. A genuine smile and a caring attitude should always be at the heart of our service, and your feedback is a wake-up call for us to reinforce our hospitality standards across all departments.On a positive note, we are glad that you and your family enjoyed the Kids’ Club and the new kids' swimming zone. However, we acknowledge that this alone does not make up for the disappointments you faced.Your feedback is invaluable to us, and we take it seriously as we work towards improving our services. We genuinely hope to have the opportunity to regain your trust in the future. If there’s anything further we can do to make it right, please do not hesitate to reach out to us directly.Warm regards,Thai NguyenHead of Room Division

Response from Property: Dear Dave Ross,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our resort’s location, restaurant, and swimming pools. It’s wonderful to hear that you enjoyed our dining options and that our pools provided a fun experience for the kids.We’re also delighted that our staff made a positive impression with their friendliness and helpfulness. Providing warm hospitality is at the heart of what we do, and we’ll be sure to share your compliments with our team.However, we regret to hear that you found the room lacking in maintenance. Please accept our sincere apologies for any inconvenience this may have caused. We take guest feedback seriously and will be reviewing our maintenance procedures to ensure that all rooms meet the high standards we strive for.We truly value your insights, as they help us continue to improve. We hope to have the pleasure of welcoming you back in the future for an even better experience. If there’s anything we can assist you with, please don’t hesitate to reach out.Best regards,Thai Nguyen

Response from Property: Dear Joey Fan Fan ,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Guest,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management

Response from Property: Dear Sadie Y,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your recent experience regarding the staff service. This is certainly not the level of service we aim to provide.Please know that we take such matters very seriously. Your comments have been shared with our management team, and we are conducting a thorough review to ensure this does not happen again. We strive to create a welcoming and respectful environment for all our guests, and it’s clear we fell short in this instance.As a gesture of our commitment to making this right, can you offer us your email so that our management team can reach out directly to you in order to restore your confidence in our resort.Once again, I apologize for any inconvenience you experienced. Your feedback is invaluable in helping us improve, and we appreciate your understanding and patience. If you have any further concerns or if there’s anything else we can do for you, please don’t hesitate to reach out directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances.With best regards,New World Phu Quoc Resort Management