Best Hotels near Sao Beach, Phu Quoc Island

The hotel is located in the downtown area right next to the beach, so the location is excellent. The check-in starts at 3 PM, just like another hotel; however, there is no warm service, and the room booked from trip.com has been arranged on the lower floor. The results were noisy on the lower floor because we reserved an ocean view, and the hotel swimming pool is just below the balcony. So we asked to change the room to a higher floor after several negotiations with the receptionist and added additional costs. There are no highlights about the hotel facility and average five-star rating. We swim more by the swimming pool than at the beach because the seawater quality is not that good. For the morning breakfast, there are many options, but nothing outstanding. Overall, it's a good hotel.

Wonderful resort! Excellent location, huge breakfast buffet, very nice service and pristine beaches!

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

I booked honeymoon room setup with a reasonable price and they totally surprised us when check-in. The setup was so lovely and we love it. The hotel looks a little bit old but so beautiful and well kept. Our Villa was nice, big, quiet and the bed was very comfortable. All of these things made my trip fantastic. I love to stay at the pool all the day for relaxing and enjoying the nice sunset here. The staff were also wonderful, friendly and useful. Highly recommend this hotel and i surely will come back soon.

The Hotel was beautiful and the garden very nice. The whole hotel area was very clean and has direct beach access, you can get towels at the pool and beach. The access to the water is suitable for children. The staff is fast and friendly in most cases but the food service at the pool was sometimes slow and quite pricy compared to the outside places. The rooms were comfortable and well functioning, the bathroom was in very good condition. The location is good, but outside of the Phu Quoc it’s. However, there is a small night market with many open restaurants is in walking distance. Along the beach you can find a nice walk way and the hotel also offers bike rentals among other sport activities. We would go there again. To other locations for snorkeling or so, you can take a taxi and get everywhere in 40-60 minutes.

We spent a very nice few days in this hotel. The all staff is very polite and friendly specially Ho minh an , on the recepcion. He was always very kind and helpful. The room is very beautiful and always clean. The breakfast was very nice and the food is always fresh. The all staff do the best all the time to keep the area clean and organized. Thank you!

Overall, everything is good, but there is a building next to it that is under construction and may need to be demolished? Duang duang duang from morning to night... I wanted to lie down next to the swimming pool, but it was a bit noisy

Cleanliness does not meet 5 star standards Washroom shower door broken. Water leaks to whole bathroom soaking entire floor area Elevator stinks. Smells like a swamp. Shower and toilet area is not very clean. They need refurnish it or or do a deep clean. Beach is filthy. Trash everywhere. Very dangerous to be barefoot. Buffet flies everywhere around the food selection

The hotel/villa is situated at the north of the island closer to the other Vinworld attractions like safari, amusement park, grand world etc. But it is far from the city centre where the actual fun is. Service is mediocre considering the price paid. The beach is ok and clean. Worst part was the cleaning of the villa after we left. We were surprised to see that they never cared about cleaning the pool area. The basic utensils in the villa were also chargeable. Food in the restaurant had limited vegetarian options. Every extra service was priced very high. It is a skip from my side.