Kash-Lee
February 17, 2024
One of the worst stays I have had. The grounds, the cleaning team and the pool are the only good things here. Manager is awful and treats anyone who is not Chinese like they don't matter. Guests services and experience are the worst I have ever experienced.
Location: in a shabty town, miles away from anything, 15 minute walk to the nearest convenience store.
Shuttle: Advertised as three times a day but is often canceled so the airport can charge for airport pickups. Expect to pay at least 600 baht a day for return taxis if you want to go anywhere. Taxis sometimes take 45 mins to accept a booking because the location is so remote.
Restaurant: Worst experience of my life. Awful service and terrible food. I got food poisoning on day 2 of my holiday. Never more than 2 or 3 people here each evening, probably desperate as there is nothing else around. Expect to spend most of your holiday eating from a vending machine if you do not wish to pay out for taxis.
Staff: Cleaning team were awesome. Everyone else including the manager and reception team were lazy and rude. No clue about guest experience, just saving any pennies they can. Awful team. After making complaints and then talking to Trip, the manager lied and told trip no complaints had been made! So unprofessional.
Bar: Always empty. Barman supposed to be there from 7.30pm. No consistency, some days he turns up past 9pm.
Rooms: clean and spacious but huge issue with ants invading. I found them in my bed.
Pool: warm and mostly clean, someone pulls the leaves out each day. By day 5 of my stay, there was a thick green scum on the bottom of the pool.
A**osphere: non existent. It's like staying in a ghost town. Never see anyone except coach loads of chinese arriving and then going to their rooms.
I will never return to this hotel. Poor guest experience here!