To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(4714)
Positive reviews(4648)
Reviews with photos/video(2165)
Perfect for kids(822)
Relaxing hot springs(493)
Delicious breakfast(467)
Garden view(243)
Has play area for children(172)
Family activities available(62)
Excellent afternoon tea(32)
Negative reviews(66)
Janezeet
Deluxe Queen Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Perfect getaway from the bustling Guangzhou. Had a great stay with the hot springs and your own private hot tub. So much activities available for us to enjoy and we had so much fun!
However, toddler had a bad fall at the indoor playground and the team was so thoughtful to send us to the hospital for checks and the manager, Bryant drove us and stayed with us all the way to make sure all is good. Upon checking out, another manager came to check on us and prepared some medicines and snacks for our toddler. Really impeccable service. Thank you to Bryant, the other manager and the team! Will definitely be back! ❤️
Response from Property: 親愛的客人,看到您的好評我們滿心歡喜,特別感謝您的認可!得知您和家人在這兒度過了愉快的假期,享受了温泉和各種活動,我們打心底裏高興。孩子摔跤的事兒我們一直記掛着,幸好沒大礙,這也多虧您的理解。布萊恩特和另一位經理能得到您的誇讚,他們特別開心,這都是他們應該做的。要是孩子之後還有什麼不舒服,隨時聯繫我們。我們滿心期待您和家人再次光臨,下次一定給您帶來更完美的體驗!
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Dec 25, 2024
Very nice and relaxing ambience. Food was really good and staff was friendly. We went to celebrate a birthday so the staff prepared a cake for us which was really sweet of them. Room was super spacious and nice. Would recommend this for anyone looking for a little getaway from the city.
Response from Property: Dear guest,Thank you so much for your kind words and glowing review! We're overjoyed to hear that you enjoyed the relaxing ambience, delicious food, and friendly service. It was our pleasure to prepare a cake for the birthday celebration and make your stay even more special.We truly appreciate your recommendation and look forward to welcoming you back for another peaceful getaway from the hustle and bustle of the city.Best regards!
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Other
2 review
3.5/5
Posted on Nov 28, 2024
I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before.
The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build.
预订了这家五星级酒店的三天两晚住宿,我必须说,房间干净宽敞,配备了各种适合家庭成员使用的设施,如羽毛球、网球、台球、温泉、骑车和射箭等。然而,我们对服务感到非常失望。我们遇到的两名员工一直拿着手机,根本不注意周围的情况。真正让我们恼火的是,当我们下午小睡时,我们把“请勿打扰”的牌子放在了门上,但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉,没有接电话。猜猜发生了什么?他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释,前台工作人员起初否认他们打过电话,直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上,万女士经理打电话给我们,让我们感到不满的是,她说这是他们的标准操作程序!哪个酒店,自称是五星级酒店,当客人挂出“请勿打扰”的标志时,他们的标准操作程序是打电话到房间,最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗?打我们私人电话?这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。
经理一点也不感到抱歉,反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说,酒店业中真正起决定作用的是服务和态度,而不是每个人都能建造的硬件设施。
Response from Property: 酒店回覆內容:尊敬的賓客,感謝下榻清遠新世界酒店。非常抱歉給您帶來如此體驗,請您相信酒店重視每一位客人的入住體驗,我們會就此事件做出深刻反思並加強培訓,真誠的再次向您致歉,誠摯期待您和家人能夠再次光臨,祝您生活愉快!
Esther Leung
Deluxe Queen Room
Stayed in Nov 2024
Couples
11 review
4.7/5
Amazing
Posted on Dec 15, 2024
Great experience, hot spring was comfortable. There’s different temperature to choose
Response from Property: Dear guests:It's wonderful to hear that you had a great experience and found the hot spring comfortable with various temperature options to select from. We are delighted that our facilities could meet your expectations and provide you with a relaxing and enjoyable time. Hope to welcome you back again in the future for another splendid experience.
Moon22
Premier Courtyard King Room
Stayed in Sep 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Excellent service , friendly staff, delicious food, very clean hotel it was very good experience also the staff speaking English very good
Response from Property: Dear guests, thank you for your praise, your recognition is our goal and motivation to move forward, do your best to make every trip have the feeling of returning home, the care of the family, considerate,warmth, Qingyuan Newworld is the most sincere gift to you. Encounter on the central axis of the city, would like to become your warm home in this beautiful city. We sincerely look forward to your stay with your family again. Wish you a happy life and a happy family!
Seraj Zeaiter
Permier King Room
Stayed in Jun 2024
Family
10 review
4.2/5
Very Good
Posted on Jul 12, 2024
Was nice
Response from Property: Dear guest: Hello! Greetings from Qingyuan New World Hotel! It's a great honor to see the full marks you gave us in the service! Thank you for your support and love. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm check-in experience for every guest. Looking forward to your stay! I wish you a happy family and a happy life!
Sheldon
Deluxe Queen Room
Stayed in May 2024
Couples
8 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Upon entering the lobby, I was greeted by the friendly staff, whose warm smiles instantly made me feel at home. The check-in process was seamless and efficient, allowing me to quickly settle into my room. The hospitality throughout my stay was outstanding; every staff member I encountered went above and beyond to ensure my needs were met.
Response from Property: Dear guests, thank you for your full praise. Here, we strive to exceed expectations. Thank you for your support and love for us. We look forward to providing you with an experience beyond your expectations. I wish you a happy life!
SmilingLemonade
Deluxe Queen Room
Stayed in Oct 2023
Family
13 review
4.2/5
Very Good
Posted on Dec 2, 2023
Service here is good and the staffs are very attentive; the facilities, especially the hot spring area is good quality, great atmosphere in around the hotel and it’s exactly why I like the New world hotel brand. It’s a form of art.
Some disappointment though as we were expecting a relaxing atmosphere during our stay, there’s actually a wedding function at the restaurant which makes it quite noisy through out our dinner.
Response from Property: Dear guest, thank you for staying at Qingyuan New World Hotel. From your review, we regret that your stay did not meet your expectations. Your feedback is very important to us, please call or write to share more details, there will be a specialist to record your comments and suggestions, and look forward to providing you with an experience beyond your expectations on your next visit, wish you a happy life
Lois Wong
Deluxe 2-bed Room
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on May 24, 2024
Incredible breakfast buffet, probably one of the best I've EVER had in Southeast Asia! Rooms are very spacious and the interior designs + landscape design of the hotel is stunning.
Response from Property: Dear visitor: Hello! Thank you very much for your support and recognition of Qingyuan New World Hotel. Everything we have done only brings a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard to prepare you to come back at any time.
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
very good, the place is very nice for travellers
Response from Property: Dear guest, thank you for your praise. Here, we strive to exceed expectations. Thank you for your support and kindness. We look forward to providing you with an experience that exceeds your expectations during your next visit. We wish you a happy life!
MGT
Premier Courtyard King Room
Stayed in Jul 2023
Couples
24 review
5.0/5
Outstanding
Posted on Sep 29, 2023
The hotel is perfect the front desk service and especially Ida Lu help me a lot it was a nice stay in the middle of the forest
Response from Property: We are very happy to know that you have had a great time at New World Hotel, and we are proud to have such excellent staff(Ida Lu). We are committed to creating amazing experiences and memories that will last a lifetime. We sincerely look forward to welcoming you and your family again and wish you a happy life!
localer
Deluxe Queen Room
Stayed in Dec 2023
Solo travellers
23 review
3.2/5
Posted on Jan 17, 2024
Helpful with the receptionist, but bad with restaurant service, after guest finish thier meal, waiters wouldn't clean up the table, it affect other guest appetite, and on evening, hotel doesn't provide any music lounge
Response from Property: Dear guest, thank you for staying at Qingyuan New World Hotel. From your review, we regret that your stay did not meet your expectations. Your feedback is very important to us, we have passed your feedback to our relevant departments, thank you for your comments, wish you a happy life.
milkcow
Deluxe 2-bed Room
Stayed in Jun 2023
Family
21 review
5.0/5
Outstanding
Posted on Sep 19, 2023
Great resort for families. Good food, lots of facilities, we took our kids and elderly parents along and there was something for everyone! Immediately recommended to friends! And definitely would return for the amazing kids playground.
Response from Property: Dear guests, thank you for your praise, your recognition is our goal and motivation to move forward, do your best to make every trip have the feeling of returning home, the care of the family, considerate,warmth, Qingyuan Newworld is the most sincere gift to you. Encounter on the central axis of the city, would like to become your warm home in this beautiful city. We sincerely look forward to your stay with your family again. Wish you a happy life and a happy family!
Guest User
Deluxe Courtyard Twin Room
Stayed in Nov 2023
Travel with friends
5 review
3.7/5
Posted on Jan 1, 2024
Good faculty but poor services. Not too many type of hot spring available. Just a standard new world real estate.
Response from Property: Greetings from New World Qingyuan Hotel! Thank you very much for spending time sharing your recent staying experience with us. We truly appreciate it. We are sorry to know that the service didn't meet your expectations this time.You are welcome to call or write to share more details at any time, so that we can improve in the coming days. We sincerely look forward to welcoming you coming again in the near future.
Kevin Kwan
Deluxe Garden-view Twin Room
Stayed in Nov 2023
Family
2 review
1.0/5
Posted on Dec 22, 2023
The description are very different. Price at least 5x more expensive in their restaurant. The entire hotel only have one official restaurant, no other commercial restaurants around the hotel base on the staff information
Response from Property: Dear guest,Greetings from New World Qingyuan Hotel! Thank you very much for spending time sharing your recent staying experience with us. We truly appreciate it. We deeply apologize for not meeting your expectations during this stay. The hotel's restaurants include a All Day Dinning Restaurant (Xian) , a chinese restaurant (Lv Ting), and a Poolside Bar (offering Western cuisine). And we also offer simple meals for guests to enjoy at Commons whhich located at second floor. You also can order room service in the room. There are multiple farmhouses within a 5-kilometer radius of the hotel. I want to make an apologize that we didn't tell you the information upon check in. We look forward to providing you and your family with an unexpected stay experience on your next visit. Thank you for your comment again.