Cervara Park Hotel Reviews

Very disappointing for a 4-star hotel. Very basic facilities, poor maintenance, poor breakfast.

The Hotel is definitely not clean at all, the bed has spots of ...., the service is zero, the management is not at all professional and the old woman there she is really Racist 🤮, in the room they dont provide anything ( water even there is No) the breakfast is only about few maybe 3 typs of food and so many of cake, I dont recommend this hotel to anyone, you will really regret it, 3 nights i booked in Advance , but i had to spend all day and almost all night out to feel myself Normal, Think 100 time before you throw your money on such low profile hotel and what is surprising it is 4 star, i give it even less than half star 👎👎👎👎👎👎👎👎👎 I already send some photos on the chat on this app specially the dirty spots on bed

The check in in this hotel was a nightmare! We arrived to the hotel with the email confirmation at 12 in the afternoon, the lady at the desk asked for my passport about five times and asked for my reservation information about ten times (she looked oddly confused and did not speak any other language) After about 40 minutes she tells us the room will be ready by 2:00 p.m. We sat and waited because of our luggage and at around 1:55 p.m. she tells us the room would not be ready until 3:00 p.m. and we should go out to eat and come back. Keep in mind the hotel is FAR from the city center (you have to go by metro and bus to get there) and there is nothing nearby. We had food reservations and activities to do in Rome so we asked to leave our luggage with them. We came back a around 8:30 p.m. and once again they asked for my reservation a thousand times to inform me after 20 minutes of waiting (again) that the hotel is overbooked and that it was not their problem and to leave please. The worst part is that it wasn’t the only case. Two more reservations were roomless. After this disrespectful treatment we obviously were upset and made the hotel understand that it is their problem and our reservation was booked and paid for in advanced, it was 9 pm and there is nothing nearby. The hotel “kindly” suggested we stay in a two people room (there was three of us and booked a TRIPLE ROOM) to which we had no other option than to accept. This was a mess and it made our trip super stressful not to mention all the wasted time. I would not recommend this hotel only for this reason. The room was fine and so was the breakfast. Like I said location was not the best. But the whole check in experience was horrible.

Not clean,

The room was very humid and the city tax could only be paid in cash.

The hotel staff are friendly and polite. The hotel provides breakfast and there are many choices. The room was clean, tidy and big enough. The only drawback is that the location of the hotel is not good and it takes a little longer to get there by car.

It's OK, the price/performance ratio is good

Good experience, everyone is very friendly, and despite the fact that it was a bit far from the center, it had very good communication. A bus passes at the door that takes you to the train.

For a family-style hotel, the service needs to be improved, the price is really cheap, and the overall situation is good.

還可以，主打便宜

Arrived at the hotel and it actually looked quite nice, small but decent. Staff were friendly. I paid taxes and the man then led me to the Room. We went downstairs and beside a bar was a door that was supposed to be our room. The room was beyond disgusting, whoever gave this Hotel 4 stars cleans their glasses about as often as the hotel cleans its rooms. You could get a free fur coat for your finger by brushing it along any surface in that room. Don’t trust me just look at the pictures I had just spent a few hours travelling from Florence and was pretty tired, as was my partner so I decided not to get angry or upset or even argue it. I always wanted to see Rome and I knew that if i stayed here i would always have an awful memory of one of the greatest cities on earth so I just left and booked a decent hotel. I gave the key back to the guy at desk and gave him a wave. I will try and get refunded but not got a lot of hope.

Terrible experience! Especially for the quality/price ratio. Dilapidated rooms, door handle torn off and replaced, sheets with holes and traces of hair, air conditioning not working, refrigerator turned off and empty, the whole room smells of smoke and sewer, room as small as the bed, dirty balcony full of cigarette butts everywhere, no night guard, in case of need you call an emergency number, ridiculous breakfast, foreign staff not focused on the customer (only the Italian girl at the reception very kind). Isolated area, along the way many non-EU citizens staggering. For two nights I paid €274!!! Madness! I do not recommend it! For the same price my colleagues stayed in top hotels!

Upon arrival they greeted us superficially. They gave us rooms at the breakfast room level (floor -1). The rooms were dirty and poorly maintained, ruined and dirty carpet, dirty bathroom, non-working fan, cobwebs and no or dirty fridge bar. The breakfast was terrible: poor, hot drinks to be taken from the automatic machine even if there was a coffee machine. Dirty spoons and cups. The four stars do not meet expectations in the slightest and the photos do not correspond to the state of the places. I do not recommend this place.

Located in a fairly squalid peripheral area, the hotel is absolutely not a 4... it could barely be a 3 star. Hotel stuck in the 70s. Carpet in the room, quite shabby, as well as impregnated with a bad smell of mold and smoke. There was no heating with 5° outside. Then I noticed the air conditioning which also had a heat pump... too bad that the split was right above the bed and the jet straight in the face. Unusable. I found some blankets in the closet but with stains of dubious origin. These were also unusable, I spent a night in the cold with also an annoying buzzing incessantly coming from the electrical panel. A nightmare night, I didn't sleep a wink. I couldn't wait for morning to come so I could escape, I didn't even want to have breakfast. Not recommended.