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"The service was top ! We are extremely satisfied with the Vale this hotel. The room was spacious and had a pleasant surprise with its large floor-to-ceiling windows offering a wide and high view that allowed us to enjoy a snowscape. The facilities in the room are also very comprehensive, including a kitchen, a washer, and a dryer, which we are very satisfied with. Patricia (sweet smiling lady) knew that there were three of us and prepared an extra third chair so that we could all sit together to eat.  Melanie and Liam provided impeccable service. Despite the booking only two nights at The Vale, and we needed to move to Rusutsu resort ( no available in the Vale for the rest of our holiday) they assisted us to deliver our 7 luggage’s to Rusutsu resort(that hotel service is very so so) This led us to The Rusutsu Resort hotel where our luggage was handled very well. Despite the extremely cold , Melanie and Liam were there to help us load our luggage onto the car, and Liam ensured that our belongings were safely delivered to the other Resort.  Honestly , the price in the Vale is value for money for this truly wonderful experience. Rusutsu Resort hotel is overpriced with the such quality service . Thank you again Patricia, Melanie and Liam"

"The location is very close to Rusutsu Ski Resort. The kitchen and bathroom are fully equipped. The shuttle bus booking and cancellation is also very convenient. The shuttle bus is very punctual. If you are a large group of friends who want to book a hotel, I highly recommend this place!"

"I used it for family trips on my 4 year old son's birthday. Helpful and polite staff. Large and clean room. I was very satisfied in everything. I was delighted to hear a sudden request to put candles on the dessert at dinner, and my son was also delighted to put four candlelights. I would like to use it if I have another chance. , "

"Impeccable, I will come back next year"

"Far more convenient than the Westin although the rooms are standard Japanese 4 star style. The room is only cleaned every 4 days but they empty the trash daily. Direct ski in ski out (unlike the Westin which is only connected by Monorail to ski in/ski out) and lots of cute little baby slopes to play with for kids below 4. Private instructors charge 10-15k per hour"