Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

Perfect stay location wise for short days, safe area and walking distance to all major museums or barrio escalante are. Rooms are modern designed and comfortable.

You do not want to stay here. The location is abysmal, the food is TERRIBLE, and the valets (there’s no self-parking) are surly. Our shower flooded our bathroom every time we used it.

My husband and I stayed here for part of our anniversary trip and this is a great property. It's in a great location, close to everything you would need during your stay. There was a convenience store maybe a 3 minute walk away that we were able to get snacks and water for the room. The staff was great as well. Romy at the front desk and Marvin, who helped with our bags, were both friendly and helpful. I really cannot say enough great things about this hotel. We're already planning our next trip to Costa Rica and when we go back, we're definitely staying at Gran Hotel!

Very friendly and attentive Costa Rican staff... the 19th Century Prestigious Hotel (facade) has been wonderfully updated to the 21st Century...facilities and room...but the best is the Costa Rican staff...typical of Costa Rica, the most outstanding jewel of Costa RISA is the Costa Rican people, "Pura vida, tuanis."

Not what I had hoped for. The rooms were very clean and new and everything worked, but the area is spotty around it, and the Food was sub par, small portions, and expensive.

The hotel staff.was extremely helpful and friendly. They were always keeping an eye out for us and making sure we did not roam in areas that were not safe.