Sanya New City Hotel

Sanya New City Hotel Reviews

Sanya New City Hotel

No.98 Yuya Road East China Sea Tourist District, Sanya, ChinaView Hotel Details
Sanya New City Hotel
Sanya New City HotelSanya New City HotelSanya New City Hotel
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Sanya New City Hotel Guest Reviews

4.6/5
Great
1259 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(1259)
Positive reviews(1181)
Reviews with photos/video(259)
Easy to get around(147)
Friendly front desk staff(134)
Great value for money(101)
Many dining options(76)
Convenient for shopping(38)
Loved the beach(17)
Close to beach(12)
Stayed multiple times(10)
Negative reviews(69)
S.M.S.
Superior Double Room
Stayed in Jan 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Jan 27, 2024
I stayed a week at this hotel and I enjoyed it immensely. The facilities are clean and modern. My room was nice, comfortable and cozy. The breakfast buffet has Chinese breakfast food in it which is decent. The eleventh floor has a restaurant and bar, however they don't have an actual paper menu, which I personally found off putting. I highly suggest they make one because not all tourists want to scan a QR code to try to look at a menu. This location is great and you have access to Dadonghai beach, about a 10-15 min walk away. Many restaurants to choose from in the area. I would definitely stay here again in the future.
Response from Property: Dear guests! Thank you for choosing a room at Sanya New City Hotel. And also comments about our hotel, which is located in the center of the East China Sea, free to move and 5-7 minutes walk from the beach in the East China Sea; Next to the summer depar**ent store. There is a pizza hut and various restaurants around the perimeter. Great choice for your trip, looking forward to your return. ,
Nico.S
1-Bedroom Deluxe Suite
Stayed in Jul 2023
Couples
11 review
2.7/5
Posted on Jul 29, 2023
My stay was honestly not that good. I had higher hopes than what I experienced. The staff is friendly, the hotel is located well and the room was spacious. However, I would recommend that if you stay here, to check your room thoroughly. The breakfast was a letdown as the variety was limited, served with plastic plates. Even the orange juice was a concentrate and not freshly squeezed. I guess the budget was tight.
6/10
Response from Property: Dear guest, hello! It is our dereliction of duty to take good care of you, and we sincerely apologize to you. Regarding the various problems you mentioned, we attach great importance to it and will definitely strengthen service training for our partners and make corrections to ensure that every guest is provided with a comfortable, clean, thoughtful and careful stay experience. Once again, please accept our sincerest apologies for the inconvenience.
Kristine Vardanyan
Deluxe Room (2 beds)
Stayed in Feb 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Second time staying at this hotel 👍👍👍 Great location; the beach is nearby, lots of restaurants to choose from!!!
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation.
wen yount
Deluxe Double Room
Stayed in Dec 2023
Couples
5 review
3.0/5
Posted on Dec 9, 2023
In comparison to my 3 weeks of hotel stay in 7 cities in China, this hotel has to be the most disappointing experience. Breakfast was poor. There’s a sign for coffee but nothing offered across the 3 nights we stayed there. No bacon or fried eggs nor western bakeries. However, there’s limited congee , noddles, cooked veggies & white bread with only one strawberry jam offered . We’re there at 750 am but was told some items was already out of stock. Limited napkins provided in dining area. Room was smelly of tropical dampness, but air conditioning helps. $300 deposit was required for room damage precautions. My friend has an argument over tainted bedsheet caused by previous patrons but has to prove it. So check your bedroom before committing. Location was fairly good, with walking distance to the beach and side street offered various food services and massages. Second level inaccessible by elevator but no one tells us until much later. Russian tourists loved this area & the abundance of Russian posters & welcoming signs told the story.
Response from Property: Dear Guest, How do you do? Sorry for not having a great stay, breakfast drinks are milk, soybean milk, juice, coffee, eggs, fried rice, fried rice noodles, steamed bread or rolls, sweet potatoes, corn and bread are basically available. There are about 20 kinds of cold dishes. Drinks come in circulation every day. If you need them, you can inform the waiter to mix them for you. The hotel only charged 300 RMB for the deposit, you didn't have RMB here at that time, so you gave a 100 CAD which was returned to you immediately after check out. If you have any questions during your stay, please contact our staff immediately, and we will try our best to solve them and provide you with a better stay experience. Once again, I sincerely apologize for the inconvenience caused to you by this stay experience. I look forward to your choosing New Town Hotel again. We will provide you with a more satisfactory service experience!
Cyn SCL
Superior Double Room
Stayed in Nov 2023
Solo travellers
3 review
4.0/5
Very Good
Posted on Nov 22, 2023
Is a beautiful hotel near shopping mall, beaches, groceries shop and lots of eatery behind.. recommend this hotel and staffs polite and helpful
Response from Property: Dear Guest, How do you do? Thank you for your review of the hotel, we were a little disappointed not to get 5 from you, but thank you very much for your affirmation and support. We will continue to work hard and look forward to lighting up 5 little stars for the new city on your next visit.
Rudi Ian
Superior Room (2 beds)
Stayed in Dec 2023
Friends
4 review
4.2/5
Very Good
Posted on Dec 27, 2023
Was a good location close to everything . Enjoyed the stay the lifts are smelly .
Response from Property: Dear Guest, How do you do? Thank you for your review of the hotel. We are still a little disappointed that we didn't get 5 points from you, but thank you very much for your comments and suggestions. We will continue to work hard. Look forward to seeing a change in our next stay and lighting up 5 little stars for the new city.
Surien
Deluxe Double Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 10, 2024
The hotel is fantastic, location is perfect, staff are friendly
Response from Property: Dear Guest, How do you do? Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different vacation experience for every guest. We are really touched, and we will continue to work hard to be ready for you to come back anytime.
Caitlin D
Superior Double Room
Stayed in Sep 2023
Friends
2 review
3.5/5
Posted on Nov 22, 2023
The hotel was nothing spectacular. Unfortunately the smell caused by moisture was really bad and a few friends staying felt ill after a few days from the smell and mildew. Our room air did not work and it was the middle of Summer. The positive is the location is amazing and convenient, overall the room is good and I would stay there again if I was on a budget. The Dolphin across the way is the most popular location in Sanya to eat and drink.
Response from Property: Dear Guest, How do you do? Thank you for choosing to stay at the New Town Hotel. We are sorry that we can't make your stay perfect. According to your feedback, we will ventilate it every day. Give guests a dry and comfortable living environment, I hope you can have a different experience next time!
Sarah Perron
Superior Double Room
Stayed in Sep 2023
Couples
16 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Good location and safe place to rest your head. Very close to a beautiful and vibrant beach and right across the street from the very popular Dolphin bar. Slight smell of mound though but otherwise clean and comfortable.
Response from Property: Dear guests: Hello! Thank you for your love and recognition of Sanya New Town Hotel. The hotel has been working hard to create a warm and comfortable stay experience for passengers, hoping that we can add joy and touching to your holiday. We look forward to welcoming you back!
Sun666
Superior Double Room
Stayed in Jan 2024
Couples
6 review
4.0/5
Very Good
Posted on Feb 6, 2024
Good location. Clean but room smells like cigarettes.
Response from Property: Dear Guest, How do you do? Thank you for choosing to stay at the New Town Hotel. We are sorry that we can't make your stay perfect. According to your feedback, we will ventilate it every day. Give guests a dry and comfortable living environment, I hope you can have a different experience next time!
Akram
Superior Room (2 beds)
Stayed in Jan 2023
Family
55 review
5.0/5
Outstanding
Posted on Feb 3, 2023
The fastest check in ever. I arrived my check in paper ready just took one minute. Staff are friendly. The rooms are very clean and really it’s a five stars rooms. Perfect location 5 mints walk to the beach and can find a lot of restaurants around. Starbucks is just one mint .. definitely will book it for next time
6/8
Response from Property: Dear guests, hello! Thank you for choosing Sanya New City Hotel and taking the time to comment on your trip. We are very pleased to provide you with a satisfactory stay experience and would like to invite you again. And wish you a happy life!
Sarah_Liu
Superior Room (2 beds)
Stayed in Jan 2023
Friends
8 review
5.0/5
Outstanding
Posted on Jan 30, 2023
We had a great stay here! The location is perfect. It’s only 10 min walk to the beach and it’s not noisy, even though our window was by the busy street. More positives: - Provides a nice closet with lots of hangers - Washing machine on the 3rd floor and hanging area - Close to lots of restaurants within walking distance No negatives 😊 Side note: We brought our own coffee along
Response from Property: Dear guests, hello! Thank you so much for sharing your stay with us. The hotel has always been adhering to the concept of service first to provide every guest with intimate and meticulous service, and strive to provide guests with distinguished and extraordinary check-in experience. We hope that you continue to pay attention to and support Sanya New City Hotel, wish you and your family a happy life!
Anonymous User
Superior Room (2 beds)
Stayed in Jan 2023
Friends
7 review
4.5/5
Great
Posted on Jan 20, 2023
It’s a perfect location. The hotel is across the famous Dolphin bar and just few minutes walk to the beach. There are lot of restaurants around it. There’s a street food area. I will definitely book with this hotel again.
Response from Property: Dear guests, looking at the warm comments, our friends' efforts and earnest are worth it. Years of quiet, only experienced people can understand. Welcome to come again next time
KerrTravels
Deluxe Double Room
Stayed in Jan 2023
Friends
16 review
5.0/5
Outstanding
Posted on Jan 12, 2023
Had a great stay. Convenient location very central, across the street from Dolphin and a few minutes walk from the beach. Courteous staff. Will definitely stay again.
Response from Property: Dear guests, hello! Thank you very much for your recognition of us. We are serious about our service. Look forward to each arrival of guests can have a satisfactory trip. We sincerely look forward to your coming again
Oanaaa
Superior Double Room
Stayed in Dec 2022
Couples
11 review
4.5/5
Great
Posted on Dec 30, 2022
Great location near dadonghai beach, nice and helpful staff, the only downside was while showering the water was getting outside of the shower cabin
Response from Property: Dear guests, hello! Thank you very much for your recognition of us. We are serious about our service. Look forward to each arrival of guests can have a satisfactory trip. Regarding your feedback, we have reported to the engineering department and made corresponding rectification. Thank you for your comments.